organ leader and decision making

Discussion1: MdO F

Organization leadership and decision making is a course I have studied for the first time. Though I had some training about leadership with working as a team lead, but I never took a course which contains a huge information about leadership and decision making. Besides technical learning I also lean non-technical.

            This course contains so many information some of them are previously known to me like linking business with IT, IT budgeting and impact of social media and big data. I have learned about the following information,

· How IT value is realized and its measurement metrics. The common practices and the improvement. Identifying the path to determine the It values. About the principles to deliver IT values properly. Generating business values from effective IT-functions. Strategies for development process and the challenges for the management in Business-IT values.

· Developing a strong relation between IT and business team is very important. Learned about the relationship nature. The foundation of relationship between different teams and departments. Skill, Reliability, communication and trust are the building blocks in IT-business relationship. For building strong relation, communicate with the managers are also important. Removing the difficulties and the ways to improving the communication I learned from this course.

·  About service shearing and its positive and negative effect in business. Way of improving shared services and experts’ recommendations about producing effective shared services.

· Learning about customer experience and support is a topic that I never learned or even think of it. Effect of customer relation and improving the service as well as relationship it crucial in business.

There are some topics are very challenging for me. Some of them described below:

· The role of collaboration

· In Application portfolio management the capabilities that helps happening APM was most challenging

· Some of the case studies were difficult to figure out but finally I worked with those.

I also learned to get good points in discussions I must submit in blackboard in the beginning of the week and visit the site everyday and discuss about current issues about the subject in the board. Sometimes visiting the blackboard everyday was challenging for me. I am happy that, I learn so many important information from this course and believe my classmates also learned a lot of stuff.  

Discussion2:

This class was very informative to me. Being in the IT field for quite some time, I never could comprehend why we are not able to be on the same page with the business people. However, now I can clearly understand this. I could relate so much that we tend to use much technical jargon with the business people that they tend not to understand what we are saying. Also, it is quite understandable that the technical team is always in their bubble, and we tend to not interact or communicate with the business people. It keeps us aloof in the business setup creating awkwardness among the business and IT structure. It was personally an eye-opener to me, and I am working on developing those skills. So, the information which I found interesting was about the steps we need to take to build a relationship with the business, business intelligence, big data, and the role of IT in customer relationship management. 

I would also like to mention that the mini-cases we worked on were really informative. They encouraged us to use the subject we learned from a different perspective. They helped us see a bigger picture of what challenges could arise in the real world and what could be done to address them. 

Also, the residency session was informative. Working in the group helped me understand the topic well and helped us collaborate to produce the final result. 

Regarding the challenges, there were no challenges in understanding the subject. The book, lecture powerpoints, and the web was very helpful in understanding all the topics. The discussion forum was especially beneficial for me to understand the topics from a different perspective. Overall it was a very fruitful class for me.