Two Disscusions Replies
Shelley2395
discussions.zipdiscussions.docx
1.
TOPIC：
Reading: Jandt, Chapter Seven
Describe and discuss transformative mediation and its main elements. Provide a brief example of a transformative mediation.
Discussion:
Kristan Glover
Glover - DB #8
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Throughout chapter seven in Communications and Conflict by Fred Jandt discusses transformative meditation and its main elements. Jandt explains transformative meditation as bringing forth different possibilities for people to adjust their communication with others to create a more positive outcome (2017). The main objectives for the transformative mediator is to aid the process in moving along smoother by helping the disputants with their communication. As Jandt explains the transformative mediation supports the process by summarizing what is being said, reflecting, checking-in on the conversation and asking open ended question (2017). To clarify, transformative mediator does not have any part is decision making in any way, they are strictly there to help both parties get a better understanding of each other’s viewpoints and the overall situation. This assists in making the communication become more constructive and humanizing.
I clearly remember a time where I was in a situation I was acting as a transformative meditator without even realizing it. I worked as a retail manager for a clothing store about a year ago and I remember this onetime when two of my associates where constantly go at it with attitude and arguments and they each would come to me with their concerns. It was constant and I knew I needed to stop this before it created a divide in our team. One day I scheduled a meeting with both of them (let’s call them A and B). I started off just asking both of them to explain their frustrations out loud and why each of their reasoning for not liking each other. It turned out that A stole a sale from B and that was the initial issue. A is claiming that she did not steal it, she just simply did not know it was already someone’s so she took it and the only reason she was rude back was because B was rude to her. B now is sitting in silence because she was unaware of this. A offers to pay her back the commission she made from this sale if that would mean that they could start over and build a more positive work relationship. B agrees only if she pays her back and there is more communication in the store so it does not happen again.
I personally enjoyed this experience because it ended pleasant and I did not have to side with either one. I was just there to ask simple open ended question to try to get them to communicate with each other. I was obviously no expert, but it still worked in them resolving their issue by seeing out each other’s viewpoints and coming to a conclusion.
Word count: 442
Citations:
Jandt, Fred E.. Conflict and Communication (p. 152). SAGE Publications. Kindle Edition.
2.
TOPIC:
Reading: Jandt, Chapter Eight
Online Dispute Resolution has received criticism about its potential as an effective tool. What are your thoughts on the paradigms and arguments used to develop such criticism, and note important shortcomings?
Discussion:
Shizhou Yang
Discussion 9
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In the norm way, people research how to deal with the problems by face-to-face, but in recent years, online dispute resolution as the domain of dispute resolutions that uses information and communication technologies, like people would like to purchase the goods online by the website of Amazon, eBay, and sent the complaint email about the quality of products by online as well and trying to find the way that exchange or return. Therefore, online dispute resolution has emerged as the domain of dispute resolution that uses information and communication technologies, and the Internet in particular, to facilitate reaching an agreement between parties regardless of whether the dispute originated online or offline. But online dispute resolution has some limitations, for example negatively affect the richness of the communication and contribute to its impersonality.
Nonverbal cues. Artifactual communication, our choice of physical surroundings as well as our physical appearance and clothing. Kinesics, mediators typically attend to disputants body posture, gestures, facial expressions and eye gaze also are meaningful. Paralanguage, includes elements of the voice such as intensity and pitch, characterizers. Whether a disputant is speaking loudly and aggressively or softly and near tears provides important information for the other disputant and the mediator. Silence, mediators become sensitive to the many meanings silence can have, from agreement to hostility, and respond accordingly. In media richness theory, media can be ranked by richness, media richness is a description of a medium's reproduction of information sent over it, and the more ambiguous and uncertain the task, the richer the media required. In contact theory, intergroup contact typically does reduce intergroup prejudice, and direct in-person contact can be instrumental in enhancing understanding of and empathy for others in different groups, and in fact, face-to-face dispute resolution in practice places emphasis on the opportunity for contact.
Truthfulness, according to interpersonal deception theory, falsification(creating a fiction), concealment(hiding a secret). and equivocation(dodging the issue). Professional law enforcement researchers, however, contend that facial expressions gestures and body language, voice, and verbal style can be realiable clues to deception.
Online security, While face-to-face process have put together emphasis on the participants guaranteeing confidentiality, online media do create at least the risk that the security of the communication could be breached. While service providers promise security, there no guarantees on the Internet. In addition, the widespread use of online dispute resolution has the same barriers as other new technologies, and requires that users be proficient and comfortable with the technology.
Word count: 408
Jandt, F. E. (2017). Conflict and communication. SAGE Publications, Inc
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