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In Q2, you will be designing a brand for each target segment that you and your team have selected using market research. Understanding customer preferences, which is at the heart of the market research will be key to creating products that will sell to your target markets. This week you will be completing of the Microsimulation of Product Design - The QFD technique, and learning about the 5 fitnesses in your seminar to help you gain additional knowledge about customer expectations.

 

For this Discussion, you will be:

 

Main Response

· Presenting a summary of the importance of QFD to both your product design process and your marketing strategy development. Use your readings/videos from this week plus at least 2 other scholarly sources.

· Selecting at least one product line from the simulation (Recreation, Mountain, Speed) and completing a QFD. You can use the model from the simulation, information from the readings, the YouTube video, or another source you uncover in your research.

· Adding to the QFD the Fitness to Latent Requirement-Fitness #4, and Fitness to Society #5A due to the fact that QFD looks at current needs,

 

· Providing detail on how you determined customer needs both for the QFD and for the fitness additions

· Seeking feedback from your peers on areas that you would like to see strengthened in your approach.

· As part of the initial response, provide the QFD work you completed. You may either paste this information into the Discussion area or create an attachment (i.e., word doc or PowerPoint).

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Reading materials and video info

UNIT 2

· Webber, L. & Wallace, M. (2007). Quality control for dummies. Hoboken, NJ: Wiley Publishing, Inc.

Read Chapters 6 and 18

· Cadle, J. & Paul, D. & Turner, P. (2014). Business analysis techniques: 99 essential tools for success (2nd ed.). Swindon, England: BCS Learning & Development Ltd.

Read Chapter 6

· Greiner, M. (2010). Look at customer needs to set strategy [Video file].

· Canavor, N. (2013). Business writing for dummies. Hoboken, NJ: Wiley Publishing, Inc.

Read Chapter 8

Other links and Resources

· Marketplace: What is customer value?

· Nosillacast. (2015, June 10). Fun with QFDs [Video file].

· Schneiderman, A. M. (2006). The fifth fitness, a new quality dimension.

QFD Model.xlsx

Sheet1

Customer Wants/ Needs Recreational Mountain
Data from Simulation Objective Data Value to You (Subjective) Total Data from Simulation Objective Data Value to You (Subjective) Total
Colorful 116 9 3 27 120 9 1 9
Fits rider's personality 116 9 3 27 113 3 9 27
Simple to use 121 9 9 81 102 1 3 3
Safety 121 9 9 81 112 3 9 27
Low Price Point 117 9 9 81 98 1 3 3
Sleek 104 1 1 1 83 1 3 3
Stylish 111 3 3 9 118 9 3 27
Easy to ride 124 9 9 81 100 1 3 3
Comfortable 124 9 9 81 95 1 9 9
Soft ride 115 3 3 9 89 1 9 9
Repair, parts, support nearby 119 9 9 81 121 9 9 81
Can handle rough terrain 111 3 3 9 128 9 9 81
Can stop quickly 114 3 3 9 123 9 3 27
Precise speed control-turns, hills 103 1 1 1 106 3 3 9
On-road and off-road capabilities 114 3 3 9 95 1 9 9
Can carry things 117 9 3 27 104 1 3 3
Durable 108 3 3 9 127 9 9 81
Feel young at heart 120 9 9 81 115 3 9 27
Can turn sharply 113 3 3 9 124 9 9 81
Light weight 115 3 3 9 121 9 3 27
High visibility 117 9 3 27 103 1 1 1
Easiliy handles change in incline 107 3 1 3 131 9 9 81
Speed 110 3 3 9 109 3 3 9
Shifts smoothly 118 9 9 81 118 9 3 27
Provides competitive advantage 98 1 9 9 117 9 9 81
Aerodynamic 80 1 3 3 88 1 3 3
Rider expertise required 103 1 3 3 123 9 3 27
Status symbol/ exclusivity 111 3 9 27 121 9 9 81
Navigation Assistance 115 3 3 9 117 9 1 9
Soften the impact of rough terrain 116 9 9 81 124 9 9 81
Environmentally friendly 119 9 9 81 122 9 9 81
1055 1027