Homework

The reading listed several perspectives of service quality. List three organizations (no duplicates of other students) and specify which perspective each organization emphasized. State whether you believe the emphasis gives the firm competitive advantage. Submit answer in narrative form

How might quality management practices differ between a firm that might be characterized as market-driven and one that might be called marketing-driven? Submit answer in narrative form

How have healthcare, not-for-profit, and government organizations benefited from quality improvement initiatives in manufacturing and service sections? Submit answer in narrative form

Why have small businesses and not-for-profits been slow to adopt quality initiatives? Submit answer in narrative form

Describe some of the key quality initiatives that have been taken in the government sector, both federal and state. Submit answer in narrative form