discussion

2.                  Why would a person use different conflict styles at work and at home?

3.                  Do you tend to be an avoider or an engager? When has it worked for you and not worked?

4.                  Which conflict style or combination of styles do you tend to choose? When has that benefited you? Cost you?

5.                  Create a conflict scenario and show how collaboration can be used effectively.

6.                  List three positive and three negative qualities of the competitive style.

7.                  Describe a scenario in which the compromising style would be effective.

8.                  Discuss two misconceptions about emotions in conflict. 

9.              How can systems theory help one understand conflict?

10.              What are conflict triangles and why do they form? List a workplace example or a home example where one would expect to see a triangle formed.

11.              Systems do develop rules for conflict. Give three rules present in the systems of which you are a part.

12.              List three specific examples of how understanding microevents can be helpful in conflict.

13.   List 5 ideas that can be used to avoid a win/lose situation in the negotiation process.

14.                List 3 indicators that the person with whom you are negotiating is using competitive negotiation techniques. How could you deal with each of these?

15.                  Discuss the value of collaborative negotiation.

16.                  Why is it important to separate people from problems?

17.                  Give three situations in which intervention would be appropriate.

18.                  In the workplace, what role do you believe a manager should have in intervention?

19.                  In what situations do you believe intervention should be mandated? Voluntary?

20.                  What should be the goal of mediation?

21.                  What is arbitration? Give an example of when it would be appropriate.