DISCUSSION REPLY Week5

Discussion 1

End-users should provide as much information as possible about the events observed, retain relevant evidence, and provide support as the incident response advances. Since users are probably used by users most of their time to report suspicious incidents, they may be the first protection line. Software used to determine attacks like IDS and ISP. A recent previously unknown attack is compromising the device. Depending on the attack, an end-user can first encounter the incident and report it first to the IT department. End users should know the processes and be encouraged to tell the manager or the IT department directly about any incident perceived (Agrawal, Agrawal, Seshadri, & Taylor, 2017). The incident report aims to determine the cause of the issue and take corrective steps to reduce the likelihood of similar incidents. The forms can be used as safety records, which describe possible safety threats in the workplace.

Yes, the end-user must be encouraged to report the distrustful incidences. They must be qualified to alert the incident response team and report the team's suspicious activity. It helps in every resulting analysis precisely when customers are asked to record scenes. To interpret the critical driver efficiently, the scenario needs to be seen in good time. Also, it helps to protect a scene from happening again. However, the uncovering of scenes in a useful manner now and then poses difficulties. In such a way, it is impossible to approach the scene at some stage long after it has occurred (Whitman, Mattord, & Green, 2013).

Availability of the incident response team- The service group's availability influences the end-user incomplete ways. The end-user may report or not a possible incident. The users can derive them from their questions if the statement team addresses them (Whitman, Mattord, & Green, 2013).

References

Agrawal, V. K., Agrawal, V. K., Seshadri, S., & Taylor, A. R. (2017). Trends in it human resourses and end-users involved. Journal of International Technology and Information Management, 26(4), 15-172.

Whitman, M. E., Mattord, H. J., & Green, A. (2013). Principles of incident response and disaster recovery. Cengage Learning.

Discussion 2

Most business organizations face suspicious incidents within their organizations due to which their data may be lost, and they may also face another consequence. To prevent or mitigate such suspicious incidents within the organizations, the end-users' role in reporting such incidents is considered vital (Sebastian Hoffmann, Fabian Adelt, & Johannes Weyer 2020). As these end users are the significant witness for any incidents that occur this is mainly because the end-users are the one who uses the systems within the business organizations. Therefore all the end-users must be encouraged within the company or organization to report the incidents immediately whenever they occur so that the management of the business organizations can take the necessary measures to prevent the occurrence of such incidents again within the organization. For this, proper training has to be offered for all the end-users such that they should be able to feel confident, potential, and responsible in reporting any such suspicious or malicious incidents. Several factors lead to the influence of end-users decisions in reporting potential incidents. These factors include the following. Incident response teams play a more significant role in influencing the end-users. There are two possibilities in influencing the end-users (Saperstein Reed Smith & Andrew 2017). The incident response team responds correctly and effectively towards the end-users when they report about the incidents; then, the end-users may feel valued and responsible for reporting such incidents repeatedly. If this is not the situation where the incident response team is not responding or not providing any solutions to the questions which were raised by the end-users, then the end-users may feel that they are not valued, and they do not have any interest to report such incident for the next time.

References

Sebastian Hoffmann, Fabian Adelt, & Johannes Weyer. (2020). Modelling End-User Behavior and Behavioral Change in Smart Grids. An Application of the Model of Frame Selection. Energies (Basel), 13(6674), 6674–. https://doi.org/10.3390/en13246674

Saperstein, A., Reed, D., Smith, C., & Andrew, B. (2017). Beginning with the End-User in Mind: Application of Kern’s Six-Step Approach to Design and Create a Literary Journal for Healthcare Students. MedEdPublish, 6(1). https://doi.org/10.15694/mep.2017.000054