Discussion - E-Commerce and M-Commerce (150+150 = 300 words)

Electronic commerce means purchasing goods or services online, using the internet. However, most e-commerce transactions are typically done on desktops and laptops, so users will have to search for a suitable place to conduct their business. Mobile-only e-commerce means that people can do their business transactions using their smartphones, regardless of their location, as long as they have access to the internet. To run a successful e-commerce business, it is critical to have a strong understanding of your target demographic, which includes identifying what customers like, how much money they have (and will spend), where they spend time online, as well as what they place value on. It should be both narrow and expansive. To be successful in e-commerce, an app needs to be proactive. To show that users are in place, use push notifications to alert users when it's the right time to use the app, and then invite them to do so. When users receive push notifications, they use the app to search for goods (Mandal, 2021).

An absence of trust in e-commerce transactions, confidentiality, and laws that are outdated act as the biggest impediments to the growth of e-commerce. Mobile commerce refers to the use of wireless technology, mobile phones, to conduct the sale and purchase of products and services. With regard to the m-commerce industry, security is a major concern. Boost online sales by increasing brand, email, and Facebook strategies and then strengthen mobile presence by growing website traffic.

Enterprise resource planning (ERP) is a complete management approach, sometimes real-time, that includes all key business processes in conjunction with integrated software and technology. Customer relationship management is a business process that ensures all customer interactions are properly managed by following data analysis procedures. Using PLM software, companies will be able to keep track of all of the information and processes at every step of a product or service lifecycle regardless of their geographic location or business structure. This includes data from things like items, parts, products, documents, change orders, and workflow (Chen,2017).

An internal software application to record and monitor the interactions of the company with current and potential customers A growing number of businesses are implementing CRM systems to boost sales, obtain new leads, and improve customer satisfaction. Automated, shared, and secure information flow allows companies to centralize, share, and standardize product development methods. It cuts down on product development time, facilitates team communication, and capitalizes on previously hidden information and data. Employee-centered enterprise resource planning (ERP) implementations impact the way employees work, and people don't like change. New systems and processes need to be thoroughly trained before they're implemented (Atalar,2017)