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II SERVICES (5)5 Results
  1. CONTENTS (3)3 Results
    1. p. v

      CONTENTS Chapter 1 SECTION I Chapter 2 Chapter 3 Preface .........

    2. p. v

      ................................................. 11 Spotlight on Customer Service .....................

    3. p. viii

      viii HUMAN RESOURCE MANAGEMENT IN HEALTH CARE SECTION III Chapter 11 Chapter 12 Chapter 13 Conclusion .............

  2. Chapter 1. An Overview of Human Resources (2)2 Results
    1. p. 14

      14 CHAPTER 1 AN OVERVIEW OF HUMAN RESOURCES Periodicals A...

    2. p. 14

      ...national Journal of Human Resource Management, 11(2), 336–365. Knouse, S. B. (2005). The future of...

  3. I FUNDAMENTALS (8)8 Results
    1. p. 40

      40 CHAPTER 2 HOW HUMAN RESOURCES FITS INTO AN ORGANIZATIO...

    2. p. 40

      ...SCs hire RNs from the hospital? OR Manager, 21(11), 25–26, 28. Higginson, L. A. (2005). Profile of...

    3. p. 40

      ...e western world. Review of Disease, 114(1), 10–11. Rondeau, K. V., & Francescutti, L. H. (2005). E...

    4. p. 40

      ...ician supply 2005. Hospital Health Network, 79(11), 59–65. Smith, A. P. (2005). Misery finds colla...

    5. p. 40

      ...rkforce. Journal of Nursing Administration, 35(11), 474–477. Yamamoto, L. G. (2005). We have a sho...

    6. p. 68

      68 CHAPTER 4 HUMAN RESOURCE ACTIVITIES AND MANAGERS are l...

    7. p. 68

      ...rly evident on the evening shift (3:00 p.m. to 11:30 p.m.). There are more than enough people will...

    8. p. 68

      ...this candidate is willing to work 3:00 p.m. to 11:30 p.m., she stated during her initial screening...

  4. II SERVICES (5)5 Results
    1. p. 142

      142 CHAPTER 7 EMPLOYEE TRAINING Buckley, R., & Caple, J. (...

    2. p. 142

      ...tarting to deliver. Health Data Management, 13(11), 48–52. Karsh, B., Booske, B. C., & Sainfort, F...

    3. p. 142

      ...ng begins at home. Harvard Business Review, 81(11), 106–117. Sumrow, A. (2003). Motivation: A new ...

    4. p. 178

      178 CHAPTER 9 PERFORMANCE APPRAISALS Exhibit 9-5 Model Pol...

    5. p. 178

      ...n the appropriate space on the appraisal form. 11. Should employees refuse to sign their appraisal...

  5. III RECRUITMENT (19)19 Results
    1. p. 201

      ...ission and objectives of organizations. Chapter 11 (Department Managers and the Recruiting Pro...

    2. p. 201

      ... Chapter 12 (Civil Service Systems) dis- cusses federal...

    3. p. 203

      CHAPTER 11 Department Managers and the Recruiting Proc...

    4. p. 203

      ...ting during periods of labor shortage ■ CHAPTER SUMMARY Every department manager should partic...

    5. p. 204

      204 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    6. p. 206

      206 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    7. p. 208

      208 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    8. p. 210

      210 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    9. p. 212

      212 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    10. p. 214

      214 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    11. p. 216

      216 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    12. p. 218

      218 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    13. p. 220

      220 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    14. p. 222

      222 CHAPTER 11 DEPARTMENT MANAGERS AND THE RECRUITING PROC...

    15. p. 252

      252 CHAPTER 13 CONDUCTING A SUCCESSFUL AND LEGAL SELECTION...

    16. p. 252

      ...name? 10. When were you born? How old are you? 11. Where were you born? 12. Where were your parent...

    17. p. 254

      254 CHAPTER 13 CONDUCTING A SUCCESSFUL AND LEGAL SELECTION...

    18. p. 254

      ...g for full-time, part-time, or temporary work? 11. Are you able to work the particular shift or sh...

    19. p. 265

      ...lishments. 10. Write (or quote from the chapter) a concise statement that, if conscien- tiousl...