Deliverable 4 – Action Plan for Responding to Negative Online Reviews

Comments

Stars out of 5

Great burgers

3

My waitress was really nice

4

My soup was cold

1

My salad was wilted

1

We were seated very quickly

3

The carpet was filthy

2

The food was horrible, but the manager comped the meal

3

Food was ok for typical bar food

3

There is too much to choose from on the menu

2

Really kid friendly

4

There was a wait to be seated and the hostess brought my four year old crayons and paper to keep her busy!

5

The place is known for their burgers. They should stick to that. Their pizza was horrible and overpriced!

1

Bathrooms need some serious attention! Gross!

1

Our waiter slipped us a buy one, get one coupon before we paid the bill. Sweet!!

4