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DepoofMarriottVP-1.docx( Case 1:03-cv-03042-DCF Document 39-5 Filed 02/29/08 Page 17 of 17 ) ( Page5 )
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( . .... )GLENNA TOPPEL v. MARRIOTT INTERNATIONAt:ttNC.
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Rosenman, Michael H.
November 13, 2007
Volume 1
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COMPUTER REPORTING INC.
501 Fifth Avenue
Suite 500
New York, New York 10017 (212}986-1344
FAX: 212-983-9149 www.crinyc.com
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( 1 (Pages 1 to 4) (212) 986-1344 ) ( COMPUTER REPORTING INC. )
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2 IN THE UNITED STATES DISTRICT COURT 2
3 FOR THE SOUTHERN DISTRICT OF MARYLAND 3
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IT IS HEREBY STIPULATED AND AGREED, by and
5 GLENNA TOPPEL and ROBERT TOPPEL
6 Plaintiffs,
7 -v- 03-CV-3042 (DAB)
8 MARRIOTT INTERNATIONAL, INC.
9 MARRIOTT WORLDWIDE CORPORATION
10 Defendants.
11 ----------------------------------X
12
13 November 13, 2007
14 10:23 a.m.
15
16
17 Deposition of MICHAEL H. ROSENMAN,
18 held at the offices of The Bethesda Marriott
19 Suites, 6711 Democracy Boulevard, Bethesda,
20 Maryland, taken pursuant to Notice, before
21 Jacqueline Kimball, a Registered
22 Professional Reporter and Notary Public.
23
24
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5 between the attorneys for the respective parties
6 herein, that filing and sealing be and the same
7 are hereby waived.
8 IT IS FURTilER STIPULATED AND AGREED
9 that all objections, except as to the form of the
10 question, shall be reserved to the time
11 of the trial. ..·
12 IT IS FURTilER STIPULATED AND AGREEDthat the
13 within deposition may be signed and sworn to
14 before any officer authorized to administer an
15 oath, with the same force and effect aS if signed
16 and sworn to before the offic 'b¢fore whom the
17 within deposition was taken. _.
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2 APPEARANCES:
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2 MICHAEL H. ROSENMAN,
3 called for examinati6.n, having been duly
4 sworn to tell the truth, the whole truth and
Page4
5 KREINDLER & KREINDLER
6 Attorneys for the Plaintiffs
7 100 Park Avenue, 18th Floor
8 New,NewYork 10017-5590
9 BY: RICHARD GARBARINI, ESQ.,
10 Of Counsel
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13 BABCHIK & YOUNG
14 Attorneys for the Defendants
15 200 East Post Road
16 White Plains, New York 10601
17 BY: BRUCE M. YOUNG, ESQ.,
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5 nothing but the trut4, testified as follows:
6 MR. GARBARINI: ·Preliininary matter,
7 Mr. Young, are we gbing to dictate to the
8 normal federal stipulations?
9 MR. YOUNG:. Sure.
10 EXAMINATIONBY
11 MR. GARBARINI:
12 Q. Could you please state and spell your
13 name for the record.
14 A. Last name is Rosenman,
15 R-0-S-E-N-M-A-N, first name is Michael,
16 M-I-C-H-A-E-L.
17 Q. Where do you reside?
18 A. In Chevy Chase;Maryland.
19 Q. Who do youwork for?
20 A. Marriott Intel;tlational, Inc.
21 Q. What is youttitlethere:?
22 A. I am a vice president and senior
23 counsel. . ·
24 Q. Could you please explain some of your
25 major duties.
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( 1 M. Rosenman 1 2 · A. Sure, I'm senior counsel in the brand 2 3 and franchise transactions group, that's the group 3 4 in the law department that handles all franchise 4 5 contracting matter, so essentially for new 5 6 contracts we negotiate and paper the new deals and 6 7 then for existing franchise hotels iflegal 7 8 problems arise, · . operations issues, we would also 8 9 work on those. The primary transactional 9 10 componen t . of that is what we would call a 10 11 relicensing when a franchise hotel is sold, the 11 12 owner wants to sell it, the franchise agreement 12 13 does not give the owner the right to transfer the 13 14 franchise agreement to the new buyer. So the new 14 15 buyer will apply to become a franchisee. At that 15 16 point we would enter into a franchise agreement 16 17 with the buyer. 17 18 Q. Is that because most franchise 18 19 agreements have that clause in it allowing them 19 20 not to freely change the franchise title to the 20 21 Marriott name? 21 22 A. Under our form franchise agreements a 22 23 sale of the hotel is a breach, we call it default 23 24 and then terminate the franchise agreement. Most 24 25 buyers want to continue to have a franchise and so 25 Page6 Page 8 1 M. Rosenman 1 M.Rosenman 2 we enter into a new agreement with the buyer. 2 Q. If you are here pursuant to a 30( b ) ( 6) 3 Q. Do you know why you're here today? 3 you are here under the guise that are you 4 A . · In general, yes. 4 competent to testify to each one of these 5 Q. . Can you tell me why you're here? 5 questions. So I will ask you again, are you 6 A. I understand there's a lawsuit 6 competent t o testify to that question? 7 involving one of our franchise hotels in Nassau. 7 8 MR. YOUNG: Former franchise. 8 9 Q: Former franchise. Have you been 9 10 deposed before? 10 11 A. I have. 11 12 Q. Can you tell me the number of times? 12 13 A. Once. 13 14 Q. You're familiar with the format of a 14 15 deposition and the way of answering questions. I 15 16 want to say, to preface any question I might say, 16 17 I'm from New York, I tend to talk a little 17 18 quickly. So if you don't understand anything I 18 19 say or you want me to rephrase a question I will 19 20 gladly do that. Please feel free at any time if 20 21 you don't understand what I'm saying, or if I tend 21 22 to talk a little too quickly. 22 23 A. Understood. 23 24 Q. The first thirig I want to do I would 24 25 like to mark the deposition notice. 25 )Case 1:03-cv-03042-DCF Document 39-5 Filed 02/29/08 Page 4 of 17 r .
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Page 9 1 M. Rosenman 2 MR. YOUNG: Between whom and whom? 3 Q. You can ask me to rephrase if you 4 want. 5 MR. YOUNG: I'd like you to rephrase. 6 A. Yeah, could you rephrase it. 7 Q. Have you ever worked on any agreements 8 involving the Nassau Marriott Resort and Crystal 9 Palace Casino? 10 A. No. 11 Q. I want to tum your attention to 12 number 4on this list. Have you ever worked on 13 any agreements involving the Sol Mare, that's 14 M-A-R-E, restaurant located in the Nassau 15 Marriott? 16 A. No. 17 Q. Now I want to ask you some questions 18 regarding the day-to-day control or alleged 19 control of the Marriott franchise agreement and 20 the Nassau Crystal Palace Hotel and Casino. 21 (Record read.) 22 MR. YOUNG: Let me object to the 23 preface, let me say that. I think for 24 shorthand purposes maybe we could refer to 25 the entities as Marriott International, |
Page II 1 M.Rosenman 2 policies and procedures that govern the Nassau 3 hotel? 4 MR. YOUNG: Objection to the form. 5 You haven't established that the Nassau, I'm 6 sorry, that the policies and procedures as 7 you put it, quote, govern the hotel. I know 8 what you want to get, he's here to testify; 9 but I have an objection to the form. You 10 can answer the question. 11 A. Not specific to the hotel. 12 MR. GARBARINI: I would like to this 13 marked as the Rosenman Exhibit 2. 14 (Rosenman Exhibit 2,First Ten phase 15 IIIExpress Check-in, marked for 16 identification, as of this date.) 17 BY MR. GARBARINI: 18 Q. These documents haven't been copied so 19 you have actually the copies that we originally 20 received. No further copying has been made of 21 them pursuant to an agreement I understand that 22 Hilary Taylor of my office reached with -- was it 23 you, Mr. Young? 24 MR. YOUNG: Yes. 25 Q. Therefore we'll be working with one |
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Page 10 1 M. Rosenman 2 Marriott Worldwide and what's the name of 3 the hotel, Nassau Crystal Palace. 4 MR. GARBARINI: We'll call it at 5 Crystal Palace. 6 MR. YOUNG: I think it's important 7 when we're talking about Marriott that there 8 be the distinction between international, 9 worldwide and of course the relationship 10 with the Crystal Palace. 11 Q. Marriott International was the party 12 that was just substituted in, one party was 13 substituted out? 14 MR. YOUNG: International was the 15 original entity. Worldwide has agreed for 16 purposes ofthis litigation to subject 17 itself to the jurisdiction and to be 18 amenable to suit. 19 MR. GARBARINI: Thank you. 20 MR. YOUNG: No problem. 21 Q. Are you familiar with the SOP manual, 22 standard operating procedure manual for the Nassau 23 hotel? 24 A. No. 25 Q. Are you familiar with the Marriott |
Page 12 1 M. Rosenman 2 copy of those matters. Referring to Silvennan 3 Exhibit B-- Rosenman Exhibit 2. Could you 4 describe the policy that represents. 5 A. Let's see, it's entitled, says, "Name, 6 First Ten phase IIIExpress Check-in." 7 Q. Where it says applies to, and it says 8 applies to international franchise required, could 9 you please explain what that means? 10 A. Just to be clear, it says applies to 11 NALO managed, it says NALO MGD, that stands for 12 NALO managed. NALO, the letters N-A-L-0, is North 13 America and Latin America-- the L is for. NALO 14 FR required, that would be franchise. And says 15 international manage required, international 16 franchise required. 17 Q. Could you explain to us the difference 18 between international managed and international 19 franchised? 20 A. Sure. Why don'tI explain the 21 difference between -- 22 MR. YOUNG: Just answer his question. 23 A. Managed, a managed hotel is a hotel 24 that Marriott employees are on the property and 25 manage the hotel pursuant to a management |
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( Page l3 1 M. Rosenman 2 agreement between the owner of the hotel and a 3 Marriott entity. An international franchise is a 4 franchise hotel that's, the employees and the 5 management of the hotel is done by the franchisee 6 pursuant to a franchise agreement between a 7 Marriott entity and the owner of the hotel. 8 Q. And is that document part of the SOP 9 manual? 10 A. I don't know if it is anymore, the SOP 11 manual changes all the time. So there's a date 12 here that says effective September 1, 1997. And 13 then it says last reviewed March l, 2005. I 14 actually don't know if it's part of the SOP which 15 stands for standard operating procedure now. 16 Q. Could you describe what the SOP manual 17 is and how it changes. 18 A. The SOP manual is standard operating 19 procedure's part of our standards for hotels. And 20 again, standards change and the way that they get 21 changed is that these SOPs are revised, added or 22 deleted. 23 Q. So would a document like that be part 24 of the SOP on any given time -- let me retract 25 that question. Looking at that when it says Page 15 1 M.Rosenman 2 BY MR. GARBARINI: 3 Q. Could you please read the name of it, 4 and describe what is that document. 5 A. Again, I don't know, the title says, 6 Name Administration, then it says, "Discipline, 7 Housekeeping-Laundry." 8 Q. Is that a protocol, what is that 9 document for? 10 A. It's part of the standard operating 11 procedures and appears to be for laundry, certain 12 laundry procedures. It says objective, to 13 properly administer laundry procedures to industry 14 standard. 15 Q. In 2002 for the applicable period, is 16 that international franchise required? 17 A. Well, on this exhibit it says 18 international franchise required and it says 19 effective June 1, 1997, last reviewed June 1, 20 1997. 21 Q. So was it required as a minimum 22 requirement at the Nassau hotel in 2002? 23 A. That I don't know. If it was a 24 standard operating procedure in 2002, it would 25 apply to the Nassau Crystal Palace hotel. Page 14 1 M. Rosenman 2 international franchise requiredwould that 3 pertain to the Nassau hotel? 4 MR. YOUNG: Back in 2002. 5 Q. Back in 2002? 6 A. It looks like it would, yes, an 7 international franchise hotel would be the Nassau 8 Crystal Palace. 9 Q. Does that set the minimum requirements 10 for that hotel? 11 A. For .whatever topic is being covered by 12 the hotel? 13 Q. I'm sorry, I'm talking for that 14 particular topic. 15 A. Right, for this particular topic. 16 Q. Which is the First Ten Phase ill 17 Express Check-in. 18 A. Generally, yes. 19 Q. Thanks. 20 MR. GARBARINI: I'd like to mark this 21 as the Rosenman Exhibit 3. 22 (Rosenman Exhibit 3, 23 Housekeeping/Laundry Protocol, marked for 24 identification, as ofthis date. ) 25 (Discussion off the record. ) Page 16 1 M.Rosenman 2 Q. Thank you: ' · 3 MR. GARBARINI: I'd like this marked 4 as Rosenman Exhibit 4. 5 (Rosenman Exhibit 4, SOPs January 6 2002, marked for identification, as of this 7 date.) 8 MR. YOUNG: I think the witness 9 indicated off the record there was an 10 correction as to an acronym. 11 THE WITNESS: NALO, N-A-L-0, is North 12 America Lodging Operations. 13 BY MR. GARBARINI: 14 Q. Mr. Rosenman, while we were off the 15 record you parsed out the forms that Marriott 16 submitted pursuant to our document demand into two 17 groups. 18 Could you please describe both groups. 19 A. One pile is a list of the SOPs for 20 which the last revised date is before January of 21 2002. 22 So for that pile of printed SOPs these 23 would be the standard operating procedure in place 24 in January of2002. 25 Q. That pile would set the minimum )Case 1:03-cv-03042-DCF Document 39-5 Filed 02/29/08 Page 6 of 17
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1 M. Rosenman
2 requirements for what each procedure details?
3 MR. YOUNG: For the topic.
4 Q. For that topic?
5 A. For that topic.
6 Q. Could you read off the titles that are
7 in that pile for the record?
8 A. Sure, associate radio. Would you like
9 me to read the names for all of them?
10 Q. Yes.
11 A. Associate radio; bell stand
12 responsibilities; bucket check; cash handling
13 procedures; check in PMS, that's the letters PMS
14 properties; cross sell policy; energy charge; fax
15 pricing; folio rebates and adjustments; guest
16 charges; guest safety; guest services logbook and
17 record keeping; guest room security-open
18 door/close door policies; high speed -- this is
19 the wrong one, should be in this pile.
20 Hospitality; housekeeping diagnostic
21 tool, mail, messages, packages, facsimiles;
22 marketing communications display; nonuseable
23 linen; processing linen; repeat guests; room
24 inventory verification; same day selling strategy;
25 sanitation and maintenance; shift closings; soiled
1 M. Rosenman
2 of those documents prior to the accident?
3 A. Yes.
4 Q. So each one of those --let me retract
5 that. There was a standard· operating procedure
6 that was in effect at the time of the accident for
7 each one of those titles?
8 A. That's correct.
9 Q. Could we read off the titles in that
10 group?
11 A. Yes, Americans with Disabilities Act;
12 high speed Internet acc.ess pricing; work
13 assignments; tents and temporary structures; TTY
14 equipment; use of pyrotechnics; voluntarily walked
15 guests; telephone PBX services cost allocations;
16 spa service; service diagnostic tool; resolution
17 of discrepancies and verification of room status;
18 room blocking procedures; public restroom
19 supplies; recreation uniform requirements; non
20 hotel guest fitness center memberships; operating
21 supplies and guest room supplies control; PBX
22 telephone scripting; pool lifesaving equipment;
23 minimum treatment; Marriott rewards; key control;
24 light bulb wattage; linen and terry inventory
25 controls; lost and found department; inspection
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1 M. Rosenman 1
2 linen handling; standards on cleanliness; sweep 2
M.Rosenman
procedures; international pricing; involuntarily
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3 logs; telecommunications audit; telephone 3
4 department overview; telephone equipment operation 4
5 and maintenance; telephone moves, ads, changes and 5
6 pricing; telephone pricing and disclosure; wake-up 6
7 calls. 7
8 MR. GARBARINI: Mr. Young, ifyou 8
9 don't mind I would like this marked 9
10 collectively as the collective group as 10
11 Rosenman Exhibit 5. 11
12 (Rosenman Exhibit 5, SOPs after 12
13 January 2002, marked for identification, as 13
14 of this date.) 14
15 BY MR. GARBARINI: 15
16 Q. Mr. Rosenman, I want to return back to 16
17 the Rosenman Exhibit 4. The Rosenman Exhibit 4, 17
18 now, you've had a second group of documents, could 18
19 you please describe what that group is. 19
20 A. This is the portion of those documents 20
21 that were handed to me and I identified as a 21
22 standard operating procedures manual for which the 22
23 last revised date is after January of 2002. 23
24 Q. Now, while the last revised date was 24
25 after that date, is the effective date on each one 25
walked guests; in-room spa and massage services; in-room safe; inspection and testing schedule for fire protection systems part one; inspection and testing schedule for fire protection services part two; hotel retail outlet; hours and operation and appointment/cancellation policy; guest room lighting; guest room cleaning quarterly; guest room jetted tubs cleaning standard; guest laundry; guest response and problem analysis; gas systems and buildings; flag display; fitness (health
center certification/signage requirements);
eligibility rate identification check; cribs standards; control of guest loaned items; complimentary newspaper; Christmas tree and decorations; clean linen handling; checkout procedures, check-in/checkout procedures; associate room rate policy.
Q. Turning to the Marriott Rewards
program, could you please describe the Marriott
Rewards program.
A. It is the guest loyalty program of
Marriott International.
Q. Could you please describe how the
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1 M.Rosenman 1 . M. Rosenman
2 program works. 2 requirements for staffing and training at the
3 A. A guest a customer can sign up for 3 Nassau Marriott, I'm sony, at the Nassau hotel?
4 Marriott Rewards. Each stay in a Marriott branded 4 A. Are you referring to all of section
5 hotel earns them rewards points, when they reach a 5 5.2?
6 certain number of points they can exchange points 6 Q. 5.2.
7 for free guest stays if the rooms are available. 7 A. I'm going to review 5.2.
8 If they a reach a certain level they 8 Q. Let me rephrase the question. 5.2
9 get certain preferences, they can call the hotel 9 refers to the system for training an employee
10 and request certain things. 10 qualified personnel.
11 Q. So if a Marriott guest earns reward 11 MR. YOUNG: The question is?
12 points at let's say the Bethesda Marriott suites 12 A. What's the question?
13 they can use them at any Marriott managed and 13 Q. Does Marriott provide training for
14 franchised property? 14 employees at the Nassau hotel?
15 A. The program applies to Marriott 15 MR. YOUNG: Or does this tell them?
16 managed and franchised property. 16 Q. Does the franchise provide or
17 Q. Does it also apply to Marriott owned 17 prescribe training for employees at the Nassau
( I )18 cooperatives and condominiums? 18 hotel?
19 MR. YOUNG: Objection as to relevance. 19 A. My reading of 5.2B says, franchisee
20 A. I think the references -- 20 shall at no cost to franchisor, conduct such
( 22 does Marriott own co-ops and what have you 22 order to train them properly to operate, 23 as he suggested in his question? 23 administer and manage the hotel in accordance with 24 A. We have time share. 24 the System. 25 Q. So does the Marriott Rewards program 25 Q. Please, when it says in accordance )21 MR. YOUNG: One second. I don't know, 21 training for hotel employees as may be required in J
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2 apply to time shares? · · .. ' ·2
3 A. Certain components of the Marriott 3
4 Rewards program applies to Marriott Vacation Club 4
5 International which is our time share business. 5
6 Q. Mr. Rosenman, I want to give you a 6
7 copy of the franchise agreement. Have you had a 7
8 chance, opportunity, to review this franchise 8
9 agreement before today? 9
10 A. I have not. 10
11 MR. GARBARINI: I would like the 11
12 affidavit of Robert Sands in support of 12
13 Defendant's Motion to Dismiss marked as 13
14 Rosenman Exhibit 6. 14
15 (Rosenman Exhibit 6, Sands Affidavit, 15
16 marked for identification, as of this date.) 16
17 BY MR. GARBARINI: 17
18 Q. Take a look at the franchise 18
19 agreement. 19
20 MR. YOUNG: Anything you want him to 20
21 look at in particular it's a lengthy 21
22 document. 22
23 Q. Turning your attention to page 16, 23
24 article 5, staffing and training. Marriott 24
25 provides, does that provide the minimum 25
6 (Pages 21 to 24)
With the system, could you please describe what
System they're referring to?
A. System, capital S refers to the brand of Marriott hotels and resorts.
Q. So the System refers to the brand? A. Yes.
Q. When it says in accordance with the System it's saying in accordance with the Marriott brand employee qualified hotels?
A. Right, with -- for Marriott branded hotels, correct.
Q. On page 18, turning your attention to page 9. On page 9 System is defined as the procedures standards, specifications, controls, et cetera. Does that refer to the System as defined by the SOP manual?
A. I have to read through all the definition.
So System refers to all of those
standards and procedures which the Marriott group of companies have developed to operate a Marriott branded hotel. And some of those procedures are collected in the SOP manual.
Q. Could you please tell me what this
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2 refers to the reservation system, I believe is
3 defined on page 8. Could you tell me what is the
4 MHRS hotel reservation system?
5 A. MHRS just means Marriott hotels and
6 resorts. So it's the reservation system that
7 would apply for those hotels.
( 9 the reservation system in the Nassau hotel? 9 10 MR. YOUNG: No, no, no, that's the 10 )8 Q. That's the minimum requirements for
11 definition as a defined term.
12 A. The reservation system is not, the
13 reservation system is what it is, it's the
14 hardware and software that make up the reservation
15 system.
16 Q. And the Nassau hotel uses that
17 reservation system?
18 A. Yes.
19 Q. And used on the date in question?
20 A. It would have used that reservation
21 system.
22 Q. And would it also have used the
23 property management system?
24 A. Yes.
25 Q. It would also have used the hotel
2 something that the franchisor will do no more than
3 two times per year. And the hotel has to conduct,
4 has to participate in the guest satisfaction
5 surveys which typically involve at that time
6 probably comment cards by the guests. Now they're
7 e-mail responses to a set group of questions that
8 Marriott sets that ask guest responses to their stay at the hotel.
Q. On page 23 in section 6.8B.
11 (Discussion off the record.)
12 BY MR. GARBARINI:
13 Q. 6.8B describes what-- could you
14 please tell me what it describes?
15 A. 6.8B says that if the franchisee fails
16 to comply with the quality assurance program which
17 is described in 6.8A, franchisor may notify the
18 franchisee that has failed and the franchisor may
19 require franchisee to -cure that failure.
20 Q. Within a, provided a 30-day cure
21 period is that what it provides?
22 A. It provides for a 30-day cure period
23 or if cannot be reasonably cured within 30 days
24 then they have to begin to cure within 30 days
25 after the notice.
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2 design guide?
3 A. The hotel design guide which sets
4 forth the design standards would have applied to
5 this hotel.
6 MR. YOUNG: At the time.
7 A. At the time of the incident.
8 Q. Going to page 22, please on 6.8,
9 quality assurance program. It says franchisor
10 shall administer a quality assurance program for
11 MHRS hotels, shall include conducting periodic
12 inspections of the hotel and customer surveys.
13 Could you please describe what are the
14 requirements for the periodic inspections that it
15 discusses here?
16 A. It's not a requirement on the
17 franchisee.
2 Q. Now, the question where it says, as
3 part of that it says may. In what circumstances
4 would they not notify the franchisee that it had
5 to cure and what circumstances would it mandate
6 that it had to cure?
7 MR. YOUNG: That's just one
8 interpretation. Your question suggests but
9 one interpretation ofthe phrasing so I have
10 an objection to the form.
11 You can answer the question, Michael.
12 A. My reading of this, not as the drafter
13 of the document, is that it's at the option of
14 franchisor to notify them and require them to
15 cure. It obviously gives the franchisor the
16 option to do it.
17 MR. YOUNG: At their election.
18 It's a service that the franchisor
19 will perform to inspect the hotel.
20 Q. So when it says franchisor shall
21 administer, you're saying that is a program that
22 the franchisee may or may not participate in?
23 A. No, it's not optional. But it's not,
24 it's not optional, nevertheless the inspection is
25 done by the franchisor, so the inspection is
18 A. At the franchisor's election.
19 Q. Turn to page 29 article 9, advertising
20 and marketing. In section 9.1 in the middle of
21 the paragraph it provides that they shall conform
22 to such standards and specifications as franchisor
23 may prescribe. Is there ever a time that Marriott
24 allows the franchisee to use the Marriott marks or
25 does not -- let me rephrase the question. Does
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2 Marriott control every aspect of its marks at the
3 franchisee?
4 A. No.
5 Q. What aspects does it not control?
6 A. What do you mean by control?
7 Q. Does it allow the free use of its
8 marks by the franchisee without approval by
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2 MR. YOUNG: In Marriott franchised
3 properties in general or in this particular
4 case?
5 Q. In this particular case.
6 A. I don't know in this particular case
7 what Marriott's practice was for the menus.
8 Q. Going back to the inspections --
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9 Marriott?
10 A. There are definitely standards about
11 how the franchisee can use the Marriott
12 trademarks, trade names, logos, that sort of
13 intellectual property. Those standards are
14 usually set forth in the franchise agreement and
15 in the standard operating procedures.
16 Nevertheless, can't answer the question about
17 control as property because there are no Marriott
18 employees on a fr chise property.
19 Q. Does the franchise agreement, do the
20 standard form Marriott franchise agreements
21 provide for Marriott employees to have office
22 space on the franchisee property?
23 A. No.
24 Q. On page 30 in 9.3, marketing fund and
25 marketing activities, could you please tell me
9 MR. GARBARINI: I would like to mark
10 this as Rosenman Exhibit 7.
11 (Rosenman Exhibit 7, Quality Assurance i·
12 Checklist, marked for identification, as of I
13 this date.)
14 BY MR. GARBARINI:
15 Q. Turning back to page 21, food and I
16 beverage operation, was the Sol Mare restaurant,
( I )17 I'm sorry, let me rephrase. Was the Sol Mare
18 restaurant not subject to the franchise, this
19 franchise agreement?
( l )20 MR. YOUNG: In other words, he's
21 asking the individual lessee ofthe
22 restaurant facility.
23 A. I'm looking at the defined terms. So
( I· )24 the defined term food and beverage operations
25 which was referred to in that section on page 3 of
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2 what the marketing fund is? ··-
3 A. The marketing fund is a fund that all
4 MHRS system hotels pay into usually under the
5 franchise agreement as a percentage of gross
6 revenues. That money is paid to the franchisor
7 which administers a marketing fund which is used
8 for marketing activities, which are typically
9 advertising activities, you know, buying
10 advertisements, that advertise that brand.
11 Q. Does Marriott control -- let me
12 rephrase that. Tum to the portion and control of
13 the Sol Mare Restaurant. Aie you familiar with
14 any agreements between Marriott and the Sol Mare
15 restaurant outside of the franchise agreement?
16 A. I'm not familiar with any agreements
17 at all between Marriott and the Sol Mare
18 restaurant.
19 Q. Does Marriott control the menus at the
20 restaurants?
21 MR. YOUNG: Objection to the form of
22 the question.
23 Q. In Marriott controlled properties?
24 MR. YOUNG: In Marriott managed -
25 Q. In Marriott franchised?
2· - the franchise agreement means all of the following
3 services of the hotel, and that includes all
4 restaurant dining, bar and lounge services. So my
5 reading of it it would include any restaurant at
6 the hotel.
7 Q. In 6.5A(iv) once again on page 21 it
8 says franchisee shall use only menus, signs,
9 promotional displays and other materials which
10 comply with the style, patten and design I
11 prescribed in the SOP manual otherwise approved in !
12 advance by the franchisor. Could you please tell
13 me what specific obligations this placed on the
14 restaurant in the Nassau hotel?
15 MR. YOUNG: You're cross-construing
16 obligations here. What one relates to the
17 food and beverage operations and another
18 relating to what you just described in that
19 paragraph.
20 Q. Food and beverage operations, the Sol j .
21 Mare restaurant from what you said is subject to
22 the food and beverage operation section of the
23 franchise agreement?
24 A. It appears that way from my reading of
25 the franchise.
8 (Pages 29 to 32)
COMPUTER REPORTING INC. (212) 986-1344
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Page 33 1 M. Rosenman 2 Q. Is it also subject to 6.5A subsection 3 4? 4 MR. YOUNG: 6.5A subsection 4 speaks 5 to the franchisee. 6 MR. GARBARINI: Please let him answer. 7 MR. YOUNG: I'm not directing him not 8 to answer. You're crossing -- 9 Q. Does 6.5A subsection 4 also pertain to 10 the Sol Mare restaurant? 11 A. Unless elsewhere in this agreement the 12 Sol Mare restaurant has been excepted out of the 13 defined food and beverage operations, I have not 14 found. Then 6.5A(iv) which governs food and 15 beverage operations would govern franchisee's 16 management of the Sol Mare restaurant. 17 (Brief pause in the proceedings.) 18 BY MR. GARBARINI: 19 Q. Mr. Rosenman, I am showing you 20 Rosenman 7. 21 Please describe that document for me. 22 A. The title is "Marriott Hotel Resorts 23 and Suites International Brand Standards 24 Checklist," and it has a date of visit, says 1 to 25 3 April '02. |
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Page 35 1 M.Rosenman 2 two choices, first choice annual and the second 3 choice would be reinspect. This has a checkmark 4 next to reinspect. So it would be a follow-up 5 inspection following up on an earlier quality 6 assurance inspection.. 7 Q. When it says minimum standards does 8 that refer to the minimum requirements that 9 Marriott expects? 10 A. Where does it say minimum? 11 Q. I'm sorry. Area of review, minimum 12 standards percentage? 13 A. Minimum standards percentage, that's 14 the percentage score for each item that is 15 supposed to be the minimum standard for that item 16 for all MHRS international hotels. 17 Q. And what is the result if an 18 individual standard is not -- let me rephrase. 19 What minimum standard does Marriott expect each 20 hotel in every area to reach, is there a guideline 21 for that? 22 A. In the column that says minimum 23 standard percentage that I'm looking at each of 24 those says 80 percent. So it would appear that 25 the standard at the time for each of these would |
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Page 34 1 M. Rosenman 2 Q. Was that visit done as part of the 3 quality assurance program? 4 A. This appears to be part, yes, a visit 5 that would have been conducted pursuant to the 6 quality assurance program. 7 MR. YOUNG: Note my objection to this 8 document which was produced in terms of 9 discovery but to the extent it may be 10 admissible at the time of trial. It was 11 produced because the broad discovery in 12 federal court, however the date being 13 subsequent to the date ofloss herein I'm 14 reserving any and all the rights with 15 respect to objecting to its relevancy at the 16 time of trial, and any other such objections 17 that may be available. 18 Q. So this document which we'll refer to 19 the brand standards checklist? 20 A. It's typically referred to as a 21 quality assurance checklist. 22 Q. And the importance, what the 23 importance of this to maintain a Marriott brand? 24 A. Well, from this document there's an 25 item here that says type of evaluation, there's |
Page 36 1 M.Rosenman 2 be 80 percent. 3 Q. So for each one of those Marriott is 4 doing quality that it is reaching 80 percent of 5 the minimum requirements? 6 A. For each of the items for instance, 7 kitchen, item number 9, there's a number of 8 responses that were calculated and then there's a 9 number ofyes and a number of nos. And for each 10 of these items the percentage of yes answers to 11 meet the minimum standards should be 80 percent. 12 Q. Okay. If you tum to, there's not a 13 page number on this -- 14 MR. YOUNG: Which one? 15 MR. GARBARINI: The page dealing with 16 the food and beverage for the brand 17 standards checklist. These are nonnumberred 18 pages. 19 MR. YOUNG: Is this the one you're 20 talking about? 21 MR. GARBARINI: Yeah, it's fine. 22 That's as good as any. 23 MR. YOUNG: Brand standard checklist. 24 Q. As part of your quality assurance 25 test, Marriott tests, it says the item and the |
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9 (Pages 33 to 36)
( Case 1:03-cv-03042-DCF Document 39-5 Filed 02/29/08 Page 11 of 17 )
( COMPUTER REPORTING INC. ) ( (212) 986-1344 )
( COMPUTER REPORTING INC. ) ( (212) 986-1344 )
Case 1:03-cv-03042-DCF Document 39-5 Filed 02/29/08 Page 12 of 17
Page 37
Page 39
I,..
1 M. Rosenman
2 temperature in the kitchen as part of their
3 quality assurance; is that correct?
4 A. First of all it's not, I should be
5 clear, it's often not Marriott employees. Now
6 typically it's our practice to, we've got a couple
7 of third-party vendors who we train to do these,
8 and they're given training and then they go to
9 each hotel with the checklist and they either ask
10 questions or look to verify certain information.
11 And then they will say, "Yes" or "No".
12 And the those third-party vendors would check a
13 "Yes" or "No". So it looks to me that one ofthe
14 things is the internal-• the temperature of
15 particular items should be a certain temperature.
16 If it meets that temperature then the inspector
17 would check yes; if it doesn't they would put no.
18 Q. So they test the individual items for
19 their temperature to make sure they conform to
20 whatever the Marriott standards are?
21 A. Those items that are on the checklist,
22 not every food item. So they go in in advance
23 with certain number of food items that they're
24 supposed to...
25 MR. YOUNG: Randomly sample.
1
2 CERTIFICATE
3 STATEOFNEWYORK )
4 : ss.
( I. )5 COUNTY OF KINGS )
6 I, JACQUELINE KIMBALL, a Shorthand
7 Reporter and a Notary Public within and for
8 the State ofNew York, do hereby certify
9 that the foregoing deposition of MICHAEL H.
10 ROSENMAN, was taken before me on the 13th
11 day of November, 2007.
12 That the Said testimony was taken
13 stenographically by me and then transcribed.
14 I further certify that I am not
15 related by blood or marriage to any of the
16 parties to this action or interested
17 directly or indirectly in the matter of
18 controversy; nor am I in the employ of any
19 counsel in this action.
20 IN WITNESS WHEREOF, I have hereunto
21 set my hand this 13th day ofNovember, 2007. I
22 I
23
( : )24 JACQUELINE KIMBALL r
( ; )25 I
1 M. Rosenman
2 A. Randomly sample.
3 Q. In 2002 did Marriott employ
4 independent testers then?
5 A. I do not know.
Page 38
1
2 November 13,2007
3
4 ------------------ I N D E X ------------------
5 WITNESS EXAMINATION BY
Page40
PAGE
6 MR. YOUNG: Let me call your attention
7 to something.
8 MR. GARBARINI: You can ask questions
9 once I'm done.
10 MR. YOUNG: Okay, not a problem.
11 MR. GARBARINI: You know what, I'm
12 done.
13 MR. YOUNG: I have no questions.
14 THE WITNESS: Do you want me to---
15 MR. YOUNG: No.
16 (Time noted: 11:32 a.m.)
17
18
6 MICHAEL H. MR. GARBARINI 4
7 ROSENMAN
8
9 -----------INFORMATION REQUESTS-------------
10 DIRECTIONS (DI):None.
11 INSERT: None.
12 RULINGS (RL): None.
13 REQUESTS (RQ): None. \ .
14 CERTIFIED (CE): None. !
15 MOTIONS (MO): None.
16 i -
17 EXHIBITS !.
18 ROSENMAN EXHIBIT# PAGE
19 MICHAEL H. ROSENMAN
19 1,
deposition notice 7
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20 |
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First Ten phase ID Express Check-in 11 |
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Subscribed and sworn to before me |
21 |
3, |
Housekeeping/Laundry Protocol 14 |
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this |
day of |
, 2007. |
22 |
4, |
SOPs January 2002 |
15 |
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5, |
SOPs after January 2002 |
18 |
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6, |
Sands Affidavit |
22 |
25 (Notary Public) My Commission Expires:
25 7,
Quality Assurance Checklist 31
\ . .
10 (Pages 37 to 40}
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( Case 1:03-cv-03042-DCF Document 39-5 Filed 02/29/08 Page 13 of 17 ) ( Page 1 )
( (212) 986-1344 ) ( COMPUTER REPORTING INC. )
( (212) 986-1344 ) ( COMPUTER REPORTING INC. )
( difference 12:17,21 dining32:4 directing 33:7 DIRECTIONS 40:10 directly 39:17 Disabilities 19:11 Discipline 15:6 disclosure 18:6 discovery 34:9,11 discrepancies 19:17 discusses 26:15 Discussion 14:25 27:11 Dismiss 22 : 13 display 17:22 20:12 displays 32:9 distinction 10:8 DISTRICT 1:2,3 document 13:8,23 15:4 15:9 16:16 22:22 28:13 33:21 34:8,18 34:24 documents 11:18 18:18 18:20 19:2 doin g 8:19 36:4 domestically 8:20 done 8:21 13:5 26:25 34:2 38:9,12 door 17:18 door/close 17:18 drafter 28:12 duly4:3 duties4:25 E entitled 12:5 entity 10:15 13:3,7 equipment 18:4 19:14 19:22 ESQ 2:9,17 essentially 5:5 established 11:5 et24:15 evaluation 34:25 ever 9:7,12 28:23 every 29:2 35:20 37:22 examination 4:3,10 40:5 except3:9 excepted 33:12 exchange 2 1 :6 exhibit 7:2,7,9 11:13 11:14 12:3,3 14:21 14:22 15:17 16:4,5 18:11,12,17,17 22:14 22:15 31:10,1140:18 existing 5:7 expect35:19 expects 35:9 Expires 38:25 explain4:24 1 2 : 9,17,20 Express 11:15 12:6 14:17 40:20 extent34:9 e-mail27:7 37:22,23 force 3:15 foregoing 39:9 form3:9 5:22 8:8 11:4 11:9 28:10 29:20 30:21 format 6:14 Former 6:8,9 forms 16:15 fort h 26:4 29:14 found 19:25 33:14 FR 12:14 franchise 5:3,4,7,11,12 5:14,16,18,20,22,24 5:25 6:7,8,9 8:19,22 8:24 9:19 12:8,14,16 13:3,4,6 14:2,7 15:16 15:18 22:7,8,18 23:16 29:14,18,19,20 30:5,15 31:18,19 32:2,23,25 franchised 12:19 21:14 21:16 30:25 31:2 franchisee 5:15 13:5 23:19 26:17,22 27:15 27:18,19 28:4,24 29:3,8,11,22 32:8 33:5 franchisee' s 33:15 franchiso r 23:20 26:9 26:18,20,25 27:2,17 . . 27:,1 _ 2 - 8 15,22 30:6 32:12 franchisor's 28:18 free 6:20 21:7 29:7 freely 5:20 from6:17 32:21,24 34:24 fund 29:24 30:2,3,3,7 further 3:8,12 11:20 39:14 going 4:7 7:6 23:7 26:8 31:8 good 36:22 govern 11:2,7 33:15 governs 33:14 gross 30:5 group 5:3,3 18:10,18 18:19 19:10 24:21 27:7 groups 16:17,18 guess 7 : 11 guest 17:15,16,16,17 19:20,21 20:8,9,9,10 20:11,15,23 21:3,7 21:11 27:4,8 guests 17:23 19:15 20:3 27:6 guide 26:2,3 guideline 35:20 guise 8:3 I identification 7:3 11:16 14:24 16:6 18:13 20:14 22:16 31:12 identified 18:21 il l 11:1 5 12:6 14:16 40:20 importance 34:22,23 important 10:6 Inc 1:8 4:20 7:19 incident 26:7 include26 : 11 32:5 includes 32:3 independent 38:4 indicated 16:9 indirectly 39:17 individual31:21 35:18 37:18 industry 15:13 information 3 7 : 10 40:9 INSERT 40 : 11 inspect 26:19 inspectio n 19:25 20:4,5 2 6 : 24,25 35:5,6 inspections 2 6 : 12,14 31:8 inspector 37:16 instance 36:6 intellectual 29 : 13 interested 39:16 internal37:14 international1: 8 4:20 . 7:18,25 8 : 15,18 9:25 10:8,11,14 1 2 : 8,15 12:15,18,18 13:3 14:2,7 15:16,18 20:2 20:24 22:5 33:23 35:16 internationally 8:21 Internet 19:12 interpretation 28:8,9 inventory 17:24 19:24 involuntarily 20:2 involve 27:5 involving 6:7 9:8,13 in-room 2 0 : 3,4 issues 5:8 7:25 item34:25 35:14,15 36:7,25 37:22 items 20 : 15 36:6,10 37:15,18,21,23 J Jacqueline 1:21 39:6 39:24 January 16:5,20,24 18:13,23 40:22,23 jetted20:10 June 15:19,19 H H 1:17 4:2,2 38:19 39:9 40:6,17 hand 39:21 handed 18:21 handles 5:4 handling 17:12 18:2 20:17 hardware 25:14 having4:3 health 20:12 held 1:18 hereunto 39:20 high 17:18 19:12 Hilary 1 1 :22 him 22:20 33:6,7 Hospitality 17:20 hotel5:11,23 9:20 10:3 10:23 11:3,7,11 12:23,23,25 1 3 : 2,4,5 13:7 14:3,7,10,12 15:22,25 19:20 20:7 21:5,9 2 3 : 3,14,18,21 23:23 24:23 25:4,9 25:16,25 2 6 : 3 ,5,12 26:19 27:3,9 32:3,6 32:14 3 3 : 2 2 35:20 37:9 hotels 5:7 6:7 13:19 24:5,10,12 25:5,7 26:11 30:4 35:16 hours 20:7 housekeeping 17:20 Housekeeping-Lau n ••• 15:7 Housekeeping/Lau n •.. 14:23 40:21 hundreds 8:22 F F39:2 facility 31:22 facsimiles 1 7 : 21 failed 27:18 fails 27:15 failure 27:19 familiar 6:14 10:21,25 30:13,16 fa x 17:14 federal4: 8 34:12 feel6:20 filing 3:6 fine 36:21 fire 20:5,6 first4:15 6:24 7:14 11:14 12:6 14:16 35:2 37:4 40:20 fitness 19:20 20:12 five 8:17 flag 20:12 Floor2:7 folio 17:15 following 32:2 3 5 :5 follows4:5 follow-up 35:4 food 31:15,24 32:17,20 32:22 33:13,14 36:16 E 2:2,2 4:2,2 39:2,2 40:4,17 each 8:4 17:2 18:25 19:4,7 21:4 35:14,19 35:23,25 36:3,6,9 37:9 earlie r 35:5 earns 21:5,11 East2:15 effect 3:15 19:6 effective 13:12 15:19 18:25 eithe r 37:9 electio n 28:17,18 eligibilit y 20:14 elsewhere 33:11 employ 38: 3 39:18 employee 23:9 24:10 employees 12:24 13:4 23:14,17,212 9 : 18,21 37:5 employment 8:17 energy 17:14 enter 5:16 6:2 entities 8:16 9:25 G GARBARINI 2:9 4:6 4:11 7:5,9 10:4,19 11:12,17 1 4 : 20 15:2 16:3,13 18: ,15 22:11,17 27:12 31:9 31:14 33:6,18 36:15 36:21 38:8,11 40:6 gas 20:11 general 6:4 31:3 Generally 14:18 give 5:13 7:6 8:12 22:6 given 1 3 : 24 3 7 : 8 gives28:15 gladly6:20 GLENNA1:5 go 37:8,22 )
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( Case 1:03-cv-03042-DCF Document 39-5 Filed 02/29/08 Page 15 of 17 ) ( Page3 )
( (212) 986-1344 ) ( COMPUTER REPORTING INC. )
( (212) 986-1344 ) ( COMPUTER REPORTING INC. )
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