Quality and Patient Satisfaction Presentation

A - 4 - Mastery

Presentation includes a thoroughly developed discussion on the significance of operations management in healthcare, its principles and functions and the need for competent leadership in the areas of operations management and healthcare administration in order to achieve operational goals.

A - 4 - Mastery

Assesses potential benefits and challenges of implementing e-Reservations in the healthcare setting with specific examples and strong, well-implemented supporting evidence.

A - 4 - Mastery

Strategy map is clearly organized, professional, and easy to read.

A - 4 - Mastery

Clear and thorough construction of a value proposition.

A - 4 - Mastery

Analyzes the OpenTable success story with strong, well-implemented supporting evidence.

A - 4 - Mastery

Proposed change simulation model is detailed, clearly organized, professional, and easy to read.

A - 4 - Mastery

Discusses how the application of the chosen process improvement methodology can reduce artificial variance, specific to the performance of key organizational leaders with specific examples and strong, well-implemented supporting evidence