Deliverable 3

Deliverable 2

Antionette M. Johnson

Saint Leo University

DBA 756: Consulting Best Practices

Professor Kemp

Assignment Due Date: November 27, 2023

Graduate Studies in Business Academic Honesty Statement

My signature entered below constitutes my pledge that all the writing in this document is my own work, except for those portions which are properly documented and cited. I understand and accept the following definition of plagiarism:

1. Plagiarism includes the literal repetition without acknowledgment of the writings of another author. All significant phrases, clauses, or passages in this paper which have been taken directly from source material have been enclosed in quotation marks and acknowledged in the text itself as well as on the Reference page.

2. Plagiarism includes borrowing another’s ideas and representing them as my own.

3. To paraphrase the thoughts of another writer without acknowledgement is plagiarism.

4. Plagiarism also includes inadequate paraphrasing. Paraphrased passages (those put into my own words) have been properly acknowledged in the text and in the references.

5. Plagiarism includes using another person or organization to prepare this paper and then submitting it as my own work.

6. Plagiarism includes resubmitting my own previous work, in whole, or in part for a current assignment without the written consent of the current instructor.

Saint Leo University’s core value of integrity requires that students pledge to be honest, just, and consistent in word and deed. I fully understand what plagiarism is, and I further understand that if plagiarism is detected in my paper, my professor will follow the procedures for academic dishonesty set forth by Saint Leo University, the Donald R. Tapia College of Business and the Graduate Student Handbook.

Student Signature: Antionette Johnson

Contact List and Planned Contact Process for Eagle Hill Consultant Firm

Eagle Hill Company bridges the current position of a customer from where they are to where they want to go.

Outline of the Contact List:

I. Client Contacts:

A. Company’s Existing Clients

1. Johnson Williams

2. Hillary Megan

3. Blakes Sobol

4. Niema Watson

B. Company’s Potential Clients

1. Small and Medium-sized Enterprises (SMEs)

2. Large Corporations that need specialized services in projects such as acquisition and introduction of advanced technology.

3. Nonprofit Organizations with program development that need fundraising strategies.

4. Technology Firms that need services on cybersecurity.

II. Internal Team Contacts:

The internal team contacts are comprised of two partners and two consultants.

A. Partners Contact (Mobile) Email

1. Senior Partner 515-243-3552 [email protected]

2. Junior Partner 775-556-9374 [email protected]

B. Consultants Contact (Mobile) Email

1. Project-specific consultants 267-855-5481 [email protected]

2. General consultants 505-488-8619 [email protected]

III. Industry Contacts:

The firm operates in an industry with two partner organizations and two professional associations.

A. Partner Organizations

1. Organizations in allied industries, including legal firms that, ensure we abide with sent regulatory expertise and technology firms to support us with software.

2. Industry experts such as technical teams, mentorship, and seasoned professionals.

B. Professional Associations

1. The consulting firm has memberships with the Institute of Management of Consultants

The membership is essential for the company as it provides reviews that strengthen our operations.

IV. Vendor and Service Providers:

The vendors and services provide needed technology and administrative support.

A. Technology Providers Contact email

1. John Blake, the Software vendor 978-296-0571 [email protected]. IT service providers

B. Administrative Services Contact Email

1. Nabil Mosat providing accounting 58405424 [email protected]

2. Legal services 444 [email protected]

V. Networking Contacts:

A. Contacts from Conferences

1. The consultant firm undertakes regular Follow-ups that are essential in virtual events

B. Social Media Connections

The firm is connected to social media platforms such as LinkedIn and Twitter (X)

1. Company’s LinkedIn connections. Linkedl @Eagle.

2. Twitter currently called (X) relevant platforms

VI. Media and Public Relations Contacts:

A. Journalists

1. The company uses NEXIS MEDIA as the Local media outlet to reach the target customers.

B. Public Relations Agencies

1. Contacts for press releases

Names Contact Email

Jensen Ray 904-298-6697 [email protected]

Planned Contact Process Outline:

I. Client Communication:

The firm will use contact onboarding and regular progress updates as the primary communication avenues to communicate with the clients.

A. Contract Onboarding

1. Detailed, comprehensive discussions with new clients to capture their project objectives.

2. Establishment of communication protocols to facilitate smooth collaboration.

B. Regular Progress Updates

1. The company will provide a weekly progress report to indicate the steps taken.

2. There are also monthly reviews to measure whether the project is aligned with client expectations.

II. Internal Team Collaboration:

A. Frequent Kick-off Meetings during each phase of the project.

1. Intensive meetings in the initial stages of the project to equip all the members with the objectives.

2. Come up with channels of communication at every stage.

3. The team needs to apply the project management tools.

II. Industry Networking:

To ensure effective industry networking, the company came up with industry events and leadership contributions.

A. Go for Industry Events

1. Participate in industry events to understand the projects at hand.

2. Communicating with future clients and collaborators on new business ideas.

B. Thought Leadership Contributions

1. Making publications and blogs for the firm regularly.

2. Engage in online platforms such as webinars to showcase skills and experience.

IV. Service and Vendor Provider Management:

A. Frequent Reviews

Technological software requires regular updates to keep the organization on the newest technology in the country.

1. Weekly reviews of software used.

2. Evaluate new opportunities that may come on the way due to the application of technology.

3. Determine the cost-effectiveness of any opportunity that may arise.

B. Continuous Communication

1. Maintain transparent communication that ensures easier integration of different players.

2. Ensure mutual interaction for success.

V. Training and Educational program:

A. Train employees for the success of any project.

1. Regularly assess whether there is a need for training.

2. Encourage employees to develop skills that can ensure continuous improvement.

VI. Media and Public Relations Interaction:

There is a need to use media to provide regular communication on progress and crisis.

A. Proactive Media Engagement

1. Broadcast the progress of the company using available social media outlets.

2. Enhance the Eagle Hill public profile.

B. Crisis Communication Preparedness

1. Develop a structured mechanism for communicating crisis.

2. Limit the communication done during a crisis.

VII. Performance Metrics and Review:

There is a need to have measurable indicators of success or failure and provide feedback that helps improve the current or future project.

A. Key Performance Indicators (KPIs)

1. Define and track Key Performance Indicators that can ensure satisfaction and project success.

2. Employ a team to monitor KPIs to make current improvements regularly.

B. Feedback Mechanism

1. Structure a system to collect feedback from team members, clients, and external contacts.

2. Use feedback to make the necessary adjustments and communicate the changes to different stakeholders.