For MEERAB NAEEM

Define

David Trimble

Villanova University

Problem statement

Patients and clients visiting Tampa memorial hospital have raised issues due to extended waiting periods whenever they come for medical services. The overall work-flow within the institution is greatly influenced by the patients' concerns, which have led to high turnover and general job dissatisfaction. Medical practitioners at Tampa Memorial hospital are embarking on a project to solve the issues within the institution. The hospital management team is responsible for reviewing and overseeing the requirements for the project charter. The doctor will approve the final draft before the project flags off.

Objectives of the project

The primary purpose of this project is to implement changes aimed at minimizing the time a patient takes to see the doctor to about ten minutes on the waiting line and less than 30 minutes of medical service with the doctor. It aims to improve the general working conditions of the workers within the institution within the next three months. The number of patients the doctor attends to will also be increased from ten to fifteen patients in a day.

Scope of the project

The scope of the project will include the following activities;

· Establishing a convenient patient booking routine and working on time management to ensure that patients are served as soon as they report to the facility.

· We are securing and training a reliable work-force who can handle hospital operations efficiently to save time.

· I am boosting client satisfaction by providing high-quality services according to international standards.

· They are employing techniques aimed at improving job satisfaction and morale for the workers in the institution.

· We are improving the general client and clientele relationships within the institution.

Stake-holders

The stake-holders responsible for overseeing the project include;

· The doctor.

· Hospital management team.

· Nurses and other medical practitioners

· Patients and clients.

· Hospital suppliers.

Key milestones

Practitioners will gear the necessary policies towards improving the work-flow within the institution by dealing with the issues that upset clients and patients. The project also seeks to reduce the rate by which patients are leaving the hospital for better alternatives because of long waiting lines. By successfully undertaking the project, the hospital and its administration will ensure that they retain their clients, patients, and their work-force.

Process map