cover letter

Deanna Gabrielle Buchanan

Chester, SC / (803) 209-8328 / [email protected]

A customer service professional with a solid background in Healthcare. Aiming to utilize my bachelor’s degree and experience towards a managerial/supervisory customer service position. My knowledge base of Business Administration, fused with my strong healthcare management background, provides me with skills that will be an asset to your company.

Education

B.A./2011

Speech-Language Pathology

Business Administration - Minor

Winthrop University, Rock Hill, SC

M.S Degree 12/2018- 07/2021

Higher Education Administration

Southern New Hampshire University, Manchester, NH

Bartending certification/ 12/2018-02/2019

Professional Mixology

Atlanta professional Bartending School/Atlanta, GA

KEY Skills

· Highly Detailed

· Structured & Organized

· Strong Communication Skills

· Quick Learner

· Flexible

· Follows Operating Procedures

Specialty

▪ Healthcare

▪ Customer Service

▪ Solution Focused

professional experience

Patient Access Specialist at LASH GROUP

Fort Mill , SC ▪ 10/2019 – PRESENT

· Determine procedure amount and insurance allowable rate

· Conduct benefit verifications (BV)

· Provide individualized reimbursement counseling for patients and providers

· Provide Prior Authorization assistance

Centene corporation

Atlanta, GA ▪ 12/2018 – 07/2019

· Taking incoming from providers

· Assist providers with Medicaid patients

· Check eligibility for providers

· Check claim status for providers

Surveyor at Dg solution (Pride Staff STAFFING: TEMPORARY)

Conyers, GA ▪ 10/2018 – 12/2018

· Made outbounds calls to Medicare patients

· Took surveys on their experience with their insurance

· Surveyed Humana, Aetna, CVS patients

REIMBURSEMENT COUNSELOR pROMOTION at LASH GROUP

Charlotte, NC ▪ 10/2016 – 06/2018

· Determine procedure amount and insurance allowable rate

· Conduct benefit verifications (BV)

· Provide individualized reimbursement counseling for patients and providers

· Provide Prior Authorization assistance

Patient case coordinator at LASH GROUP

Charlotte, NC ▪ 5/2015 – 10/2016

· Receiving phone calls assisting patients with activation of discount cards for the medication Eliquis

· Assist patients with finding out the cost of the medication through their insurance companies

· Offers assistance with the cost of Eliquis through our patient assistance foundation.

cUSTOMER SERVICE REPRESENTATIVE at AON HEWITT/RANSTAD, Charlotte, NC 9/2014 - 4/2015

· Receiving phone calls about customer’s work benefits and policies

· Updating making changes to customer’s insurance during enrollment period

· Assisting customers with co-pays, HMO’s, PPO’s, Out of Pocket Maximus, 401k

INBOUND cUSTOMER SERVICE REPRESENTATIVE at IQOR

Charlotte, NC ▪ 2/2014 – 8/2014 and 11/2011 – 5/2012

· Contact clients and customers on monetary responsibilities

· Negotiate suitable arrangements to prevent any negative outcomes

· Provided balance inquiries and processed payments

References provided upon request