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CHCCOM003

Student Assessment

Task One: Questions

Assessment Cover Sheet

This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.

Qualification Title	CHC52015 Diploma of Community Services
Unit Code	CHCCOM003
Unit Title	Develop Workplace Communication Strategies.
Student Name
Student ID
Student Email
Assessor Name
Campus	☐ Melbourne ☐ Sydney ☐ Perth
Due Date	Week 6
Submission Date
Assessment Task	Task One - Questions

Student Agreement:

By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:

· The work submitted is my own and does not contain another person’s material represented in my work.

· I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.

· I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor.

· I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.

· I will not allow other students to access or copy in whole or any part of my assessment work.

· I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures.

Student Declaration:

I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.

Student Signature
Date

Assessment Task 1: Questions

Student Assessment Instructions

· This is a written assessment. All questions must be answered for this assessment.

· This written assessment will need to be completed again if it is incomplete or without satisfactory performance, after further training support. This may be to focus on question areas not achieved in the prior attempt at the assessment.

· The written assessment may be re-attempted on two further occasions (maximum of three attempts).

· This is an open book assessment.

· Respond to all questions in the spaces provided.

· You must answer all questions correctly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task.

Required Resources

· You will need to have access to relevant legislation, standards and codes, industry practices.

Evidence

· You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time.

· Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.

When and where will this assessment take place?

· Your assessor will provide you with the due date, which can be recorded in the assessment plan.

· Your assessor may also specify the length of time allowed and the expected word count, if applicable.

What if the assessment is not suitable?

· If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.

What happens if your answers are not satisfactory?

· If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the questions. Your assessor will explain the details for your reassessment.

· In most cases, you will be allowed a maximum of three attempts.

· If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.

Question 1	List two internal and two external stakeholders you would need to consider when determining information needs for a community services setting.
Answer	Internal:
	External:
Result	Satisfactory ☐ Not Satisfactory ☐

Question 2	Give one reason why it is important to identify who the organisation’s competitors are when developing communication strategies.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 3	Describe two examples of special communication needs that may arise with personnel or clients in community services settings.
Answer	Example one:
	Example two:
Result	Satisfactory ☐ Not Satisfactory ☐

Question 4	For two types of digital media, provide one example of appropriate etiquette and one example of inappropriate etiquette when using this type of media.
Answer	Medium one: Appropriate: Inappropriate:
	Medium two: Appropriate: Inappropriate:
Result	Satisfactory ☐ Not Satisfactory ☐

Question 5

Political, economic, social and technological factors impact on the work of community service organisations. Provide an example of each factor and briefly outline the impact each example could have on the information needs of community service organisations.

Answer

Political factor:

Impact:

Economic factor:

Impact:

Social factor:

Impact:

Technological factor:

Impact:

Result

Satisfactory ☐ Not Satisfactory ☐

Question 6	Explain the meaning of communication channels. Outline two reasons why it is important to identify effective communication channels when developing a communication plan.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 7

Identify one community service organisation’s and describe the communication structure or hierarchy within it.

Answer

Organisation:

Structure/Hierarchy:

Result

Satisfactory ☐ Not Satisfactory ☐

Question 8	Explain the difference between an official communication channel and an unofficial channel and provide an example of each.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 9	Research a community service organisation of your choice. Conduct a SWOT analysis of the organisation’s online communication strategies and develop a list of recommendations to address issues identified as a result of the SWOT analysis.
Answer	STRENGTHS	WEAKNESSES
	OPPORTUNITIES	THREATS
	Recommendations:
Result	Satisfactory ☐ Not Satisfactory ☐

Question 10	Identify two processes for adapting communication strategies to suit different contexts.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 11	Describe two protocols that support effective written and oral communication.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 12

Identify two key principles and two key practices of mentoring and coaching.

Answer

Mentoring	Coaching
Principle 1	Principle 1
Principle 2	Principle 2
Practice 1	Practice 1
Practice 2	Practice 2

Result

Satisfactory ☐ Not Satisfactory ☐

Question 13

Provide two reasons why it is important to evaluate communication practices at least two steps you would follow when implementing a process to evaluate a communication strategy.

Answer

Reason one:

Reason two:

Step one:

Step two:

Result

Satisfactory ☐ Not Satisfactory ☐

Question 14	Explain what a conflicting interest is and provide one example.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 15	Why is it important to understand the organisation’s business or strategic plan when considering communication strategies or plans?
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 16	Identify two possible communication barriers, restraints or difficulties that should be considered in a communication plan and give an example for each.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 17	Describe two elements that should be included in any consideration of financial implications in a communication plan.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 18	Give two reasons for why an organisation’s crisis communication plan might be implemented.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 19	Briefly explain why it is important to prepare information and resources to support the implementation of communication protocols.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 20	Briefly explain why it is important to present information to staff regarding communication strategies, protocols and organisation standards.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 21	Briefly explain why it is important to maintain work-related networks and relationships to meet organisation objectives.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

Question 22	Briefly explain why it is important to develop a range of communication strategies to meet an organisation’s needs and goals.
Answer
Result	Satisfactory ☐ Not Satisfactory ☐

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Student Name
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