| Name of Stakeholder | Description of Stakeholder | Role of Stakholder | Level of Knowledge in Program | Available Resources, Information, Influence, Money, Staff, Technology, etc. | Level of Interest | Level of Support | Level of Influence | Action Plan for Stakeholder Engagement | | | Level of interest | Level of Support | Level of Influence |
| Example: Call Center Manager | Leader of the Call Center in Phoenix | Project Sponsor | High level of knowledge | Funding of project and internal resources from call center | High | Positive | High | Maintain regular communication with stakeholder on progress and updates. | | | Low | Negative | Low |
| Department Managers | Leaders of the Departments within the company | Project Sponsor | High level of knowledge | Decision making ability to create a better office environment. | High | Negative | High | Provide proper training and have mentors to help them grow | | | Moderate | Positive | Moderate |
| Supervisors | Direct leaders within the departments, under the manager | Project Sponsor | High level of knowledge | Access to proper training, to become better supervisores | High | Negative | High | Provide proper training and have mentors to help them grow |
| Peers | Coworker within the department/organization | Faciliator | Medium level of knowledge | Sounding board, helper for one another (employees) | Moderate | Positive | Moderate | Provide incentives and other perks | | | High | | High |
| Customers/Clients | Support the organization, the reason why the organization is successful | Customer | Minmum level of knowledge | | Low | Positive | Low | None |
| Owners | Owners of the organization | | High level of knowledge | Ability to hire better managers, change the organizations policies | High | Positive | High | Provide a snapshot of employee turnover rate so the climate can be changed. |
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DColeman-BUS-470-RS-Stakeholder_Analysis.xlsx
