5 - Statistics and Quality Methods (Healthcare Improvement)
miniet
Dataforassignment.docx|
Question |
Great 5 |
Good 4 |
OK 3 |
Fair 2 |
Poor 1 |
No Response |
Total |
|
Facility and Convenience |
|
|
|
|
|
|
|
|
Hours of Operations |
10 |
17 |
3 |
0 |
10 |
0 |
40 |
|
Convenience of location |
10 |
15 |
5 |
3 |
3 |
4 |
40 |
|
Cleanliness |
11 |
14 |
8 |
4 |
3 |
0 |
40 |
|
Waiting time in reception area |
9 |
16 |
0 |
4 |
11 |
0 |
40 |
|
Comfort while waiting |
20 |
10 |
5 |
5 |
0 |
0 |
40 |
|
Staff |
|
|
|
|
|
|
|
|
Explained procedure |
17 |
9 |
8 |
0 |
6 |
0 |
40 |
|
Questions answered |
11 |
15 |
7 |
2 |
3 |
2 |
40 |
|
Friendly and helpful |
21 |
5 |
5 |
7 |
2 |
0 |
40 |
|
Knowledgeable and professional |
6 |
21 |
4 |
3 |
3 |
0 |
40 |
|
Modesty respected |
12 |
14 |
8 |
0 |
6 |
0 |
40 |
|
Confidentiality respected (HIPAA) |
10 |
10 |
14 |
5 |
1 |
0 |
40 |
|
Overall Satisfaction |
|
|
|
|
|
|
|
|
Overall impression of visit |
30 |
0 |
5 |
3 |
2 |
0 |
40 |
|
Willingness to return |
31 |
0 |
9 |
0 |
0 |
0 |
40 |
|
Likelihood of referring to others |
32 |
0 |
4 |
3 |
1 |
0 |
40 |
Respondents were also asked about their wait times. Here is the data on wait times:
|
Number responding |
Wait time before being checked in at Reception |
|
4 |
10 minutes |
|
16 |
15 minutes |
|
8 |
20 minutes |
|
12 |
25 minutes |
|
Number responding |
Wait time before being seen by a healthcare professional |
|
2 |
10 minutes |
|
6 |
15 minutes |
|
10 |
20 minutes |
|
22 |
25 minutes |
