Part 2: Observation Project

Data Collection Sheet — Customer Greeting (20-minute session)

Session Details

· Session ID:

· Date (MM/DD/YYYY):

· Day:

· Start Time:

· End Time (Start + 20 min):

· Observer:

· Store Area (e.g., Customer Service):

· Time of Day (Morning/Afternoon/Evening):

· Customer Flow (Slow/Medium/Busy):

Instructions

· Count every customer who enters.

· Count as “Greeted ≤5s” only if a staff member verbally greets within 5 seconds of entry.

Tally (20 minutes)

Minute | Customers Entered | Greeted ≤5s | Notes

1 | | |

2 | | |

3 | | |

4 | | |

5 | | |

6 | | |

7 | | |

8 | | |

9 | | |

10 | | |

11 | | |

12 | | |

13 | | |

14 | | |

15 | | |

16 | | |

17 | | |

18 | | |

19 | | |

20 | | |

Session Totals

· Total Customers Entered:

· Total Greeted ≤5s:

· Percent Greeted: (Total Greeted ÷ Total Entered) × 100 = ______ %

Observational Notes

· Environmental factors (e.g., promotions, weather, staffing levels):

· Notable interactions or patterns:

· Follow-ups/Actions: