DATA ANALYSIS CHAPTER 4 HYPOTHISES

91.81% 426

8.19% 38

Q1 I have read and understood the explanations provided to me. I have had all my questions answered to my satisfaction, Clicking “Next” on the

bottom of the current webpage indicates that I am electronically submitting my signature to participate in this survey.

Answered: 464 Skipped: 0

TOTAL 464

Yes I accept the conditio...

No I decline the conditio...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Yes I accept the conditions and provisions of this study as stated above.

No I decline the conditions and provisions of this study as stated above.Unfortunately, you did not qualify for this survey. I would like to thank you and I appreciate your time.

1 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

38.73% 153

26.08% 103

35.19% 139

Q2 The year you were born Answered: 395 Skipped: 69

TOTAL 395

1946-1964

1965-1980

1981-2000

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

1946-1964

1965-1980

1981-2000

2 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

69.80% 275

29.44% 116

0.76% 3

Q3 What is your gender? Answered: 394 Skipped: 70

TOTAL 394

Female

Male

Other (please specify)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Female

Male

Other (please specify)

3 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

Q4 In what year were you born? (enter 4-digit birth year; for example, 1976)

Answered: 391 Skipped: 73

4 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

2.28% 9

15.99% 63

26.65% 105

9.64% 38

23.35% 92

22.08% 87

Q5 What is your level of education? Answered: 394 Skipped: 70

TOTAL 394

Less than high school degree

High school degree or...

Some college but no degree

Associate degree

Bachelor degree

Graduate degree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Less than high school degree

High school degree or equivalent (e.g., GED)

Some college but no degree

Associate degree

Bachelor degree

Graduate degree

5 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

20.41% 79

23.26% 90

17.31% 67

12.92% 50

9.56% 37

4.91% 19

4.13% 16

1.81% 7

5.68% 22

Q6 What is your approximate average household income? Answered: 387 Skipped: 77

TOTAL 387

$0-$24,999

$25,000-$49,999

$50,000-$74,999

$75,000-$99,999

$100,000-$124,9 99

$125,000-$149,9 99

$150,000-$174,9 99

$175,000-$199,9 99

$200,000 and up

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

$0-$24,999

$25,000-$49,999

$50,000-$74,999

$75,000-$99,999

$100,000-$124,999

$125,000-$149,999

$150,000-$174,999

$175,000-$199,999

$200,000 and up

6 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

5.32% 21

Q7 which of the following describes your current occupation? Answered: 395 Skipped: 69

Arts, Design, entertainmen...

Business and Financial...

Computer and mathematical

Construction and Extraction

Education

Food Preparation ...

Legal

Management

Manufacturing

Medical

Office and Administrati...

Public Administration

Service

Student or Scholar

Transportation

Other (please specify)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Arts, Design, entertainment, sports and media

7 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

6.08% 24

5.82% 23

1.52% 6

9.11% 36

2.53% 10

2.78% 11

4.30% 17

3.29% 13

8.61% 34

5.57% 22

0.76% 3

3.54% 14

4.30% 17

0.76% 3

35.70% 141

TOTAL 395

Business and Financial Operations

Computer and mathematical

Construction and Extraction

Education

Food Preparation and Serving

Legal

Management

Manufacturing

Medical

Office and Administrative support

Public Administration

Service

Student or Scholar

Transportation

Other (please specify)

8 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

45.74% 161

48.01% 169

0.28% 1

0.57% 2

5.40% 19

Q8 What type of mobile device do you use? Answered: 352 Skipped: 112

TOTAL 352

iPhone

Android

Blackberry/RIM

Windows Mobile

Other (please specify)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

iPhone

Android

Blackberry/RIM

Windows Mobile

Other (please specify)

9 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

94.60% 333

5.40% 19

Q9 Do you use a smartphone on your daily bases? Answered: 352 Skipped: 112

TOTAL 352

Yes (if your response is...

No (if your response is ...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Yes (if your response is yes, please proceed with the following questions)

No (if your response is no, please don’t proceed with this survey and thank you for your time),

10 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

19.32% 68

19.89% 70

18.47% 65

11.08% 39

31.25% 110

Q10 How many years of experience regarding Mobile Commerce do you have?

Answered: 352 Skipped: 112

TOTAL 352

Less than a year

1-3 years

4-6 years

7-9 years

10 years and more

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Less than a year

1-3 years

4-6 years

7-9 years

10 years and more

11 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

Q11 How many hours a day do you spend engaging with mobile apps on your smartphone?

Answered: 352 Skipped: 112

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

12 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

13 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

69.32% 244

4.83% 17

4.83% 17

7.95% 28

3.41% 12

3.41% 12

6.25% 22

352

80.40% 283

11.36% 40

3.69% 13

1.42% 5

1.14% 4

1.14% 4

0.85% 3

352

62.22% 219

22.73% 80

5.68% 20

3.41% 12

3.13% 11

1.42% 5

1.42% 5

352

57.67% 203

16.19% 57

11.93% 42

6.82% 24

2.84% 10

1.42% 5

3.13% 11

352

85.51% 301

7.67% 27

3.41% 12

0.57% 2

0.85% 3

1.14% 4

0.85% 3

352

45.74% 161

21.02% 74

13.64% 48

9.66% 34

3.41% 12

2.27% 8

4.26% 15

352

38.64% 136

21.59% 76

13.64% 48

11.08% 39

5.11% 18

3.98% 14

5.97% 21

352

Less than 1 hour 1 Hour 2 Hours 3 Hours 4 Hours

5 Hours More than 5 hours

Mobile Social Media Apps

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

LESS THAN 1 HOUR

1 HOUR

2 HOURS

3 HOURS

4 HOURS

5 HOURS

MORE THAN 5 HOURS

TOTAL

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

14 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

55.68% 196

23.30% 82

23.86% 84

24.43% 86

19.03% 67

11.65% 41

26.42% 93

Q12 What is the type of mobile apps you don’t consider using it due to security issues? Answered: 352 Skipped: 112

Total Respondents: 352

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

15 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

Q13 Do you feel that your smartphone has enough security to make you confident using mobile apps to do online transactions

Answered: 336 Skipped: 128

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

16 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

19.35% 65

12.80% 43

27.68% 93

31.25% 105

8.93% 30

336

I don’t trust at all I just don’t trust Neutral Trust

I totally Trust

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

I DON’T TRUST AT ALL I JUST DON’T TRUST NEUTRAL TRUST I TOTALLY TRUST TOTAL

Mobile Banking Apps

17 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

14.37% 48

10.78% 36

38.02% 127

29.04% 97

7.78% 26

334

12.57% 42

12.87% 43

32.34% 108

34.13% 114

8.08% 27

334

17.07% 57

11.38% 38

32.63% 109

29.04% 97

9.88% 33

334

12.95% 43

10.84% 36

42.47% 141

24.70% 82

9.04% 30

332

10.15% 34

6.87% 23

31.04% 104

35.52% 119

16.42% 55

335

19.22% 64

15.32% 51

33.03% 110

23.72% 79

8.71% 29

333

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

18 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

18.15% 61

35.12% 118

26.79% 90

14.29% 48

5.65% 19

Q14 Had you ever change your mind from using mobile apps because of the security issues?

Answered: 336 Skipped: 128

TOTAL 336

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

19 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

24.70% 83

44.35% 149

22.62% 76

4.46% 15

3.87% 13

Q15 Do you think if the mobile apps production companies make their product more secure it will influence your decision to use it?

Answered: 336 Skipped: 128

TOTAL 336

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

20 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

5.36% 18

21.73% 73

16.37% 55

25.00% 84

31.55% 106

Q16 Do you trust saving your credit card information on your mobile apps?

Answered: 336 Skipped: 128

TOTAL 336

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

21 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

22.02% 74

44.94% 151

26.19% 88

5.36% 18

1.49% 5

Q17 Do you think using mobile applications will put your privacy at risk Answered: 336 Skipped: 128

TOTAL 336

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

22 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

9.23% 30

40.62% 132

34.15% 111

11.38% 37

4.62% 15

Q18 Do you think Encryption and other technological security measures on the Internet make it safe for you to use mobile apps

Answered: 325 Skipped: 139

TOTAL 325

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

23 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

23.69% 77

43.08% 140

21.54% 70

8.00% 26

3.69% 12

Q19 Do you feel comfortable using mobile apps if the security is guaranteed

Answered: 325 Skipped: 139

TOTAL 325

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

24 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

22.15% 72

43.08% 140

21.85% 71

8.92% 29

4.00% 13

Q20 Do you feel more protected if the mobile application asks for its own password or PIN each time you use it

Answered: 325 Skipped: 139

TOTAL 325

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

25 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

5.54% 18

13.54% 44

45.23% 147

25.23% 82

10.46% 34

Q21 Do you think using free mobile apps are secured? Answered: 325 Skipped: 139

TOTAL 325

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

26 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

6.46% 21

20.31% 66

47.08% 153

18.77% 61

7.38% 24

Q22 Do you think using paid mobile apps are secured? Answered: 325 Skipped: 139

TOTAL 325

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

27 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

31.68% 96

16.17% 49

30.03% 91

32.01% 97

10.23% 31

12.54% 38

38.28% 116

Q23 Which one of the following applications categories you ever downloaded but because of the trust issue you had to delete it.

Answered: 303 Skipped: 161

Total Respondents: 303

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

28 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

48.51% 147

25.41% 77

30.03% 91

23.43% 71

16.17% 49

12.54% 38

43.23% 131

Q24 Which one of the following applications categories you don’t like to use avoiding misuse of your personal information

Answered: 303 Skipped: 161

Total Respondents: 303

Mobile Banking

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Mobile Banking

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

29 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

54.46% 165

15.51% 47

38.94% 118

24.09% 73

15.84% 48

11.88% 36

28.71% 87

Q25 Which one of the following applications categories you don’t like to use avoiding misuse of your bank information

Answered: 303 Skipped: 161

Total Respondents: 303

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

30 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

34.98% 106

13.53% 41

18.81% 57

21.45% 65

11.88% 36

34.32% 104

26.07% 79

24.09% 73

Q26 Which one from the following mobile applications categories do you use currently with confidence?

Answered: 303 Skipped: 161

Total Respondents: 303

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

None

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

None

31 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

Q27 How often do you use your smartphone for shopping online? Answered: 303 Skipped: 161

Mobile Banking Apps

Mobile Health Apps

Mobile Retail Apps

Mobile Gaming Apps

32 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

40.92% 124

14.19% 43

17.49% 53

17.16% 52

10.23% 31

303

55.12% 167

18.15% 55

13.20% 40

8.91% 27

4.62% 14

303

Never Rarely Sometimes Often Very Often

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

NEVER RARELY SOMETIMES OFTEN VERY OFTEN TOTAL

Mobile Banking Apps

Mobile Health Apps

33 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

26.07% 79

16.50% 50

28.71% 87

17.82% 54

10.89% 33

303

50.17% 152

11.55% 35

15.51% 47

13.86% 42

8.91% 27

303

68.65% 208

10.56% 32

8.91% 27

7.92% 24

3.96% 12

303

34.98% 106

12.54% 38

22.11% 67

18.81% 57

11.55% 35

303

38.61% 117

11.88% 36

14.85% 45

18.15% 55

16.50% 50

303

Mobile Retail Apps

Mobile Gaming Apps

Mobile Sport Apps

Mobile Music Apps

Mobile Social Media Apps

34 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

0.00% 0

20.23% 69

29.91% 102

27.86% 95

21.99% 75

Q28 Age Answered: 341 Skipped: 123

TOTAL 341

< 18

18-29

30-44

45-60

> 60

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

< 18

18-29

30-44

45-60

> 60

35 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

32.35% 110

67.65% 230

Q29 Gender Answered: 340 Skipped: 124

TOTAL 340

Male

Female

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Male

Female

36 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

10.00% 24

9.58% 23

21.25% 51

9.17% 22

10.42% 25

11.67% 28

3.33% 8

3.33% 8

2.50% 6

4.17% 10

Q30 Household Income Answered: 240 Skipped: 224

$0-$9,999

$10,000-$24,999

$25,000-$49,999

$50,000-$74,999

$75,000-$99,999

$100,000-$124,9 99

$125,000-$149,9 99

$150,000-$174,9 99

$175,000-$199,9 99

$200,000+

Prefer not to answer

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

$0-$9,999

$10,000-$24,999

$25,000-$49,999

$50,000-$74,999

$75,000-$99,999

$100,000-$124,999

$125,000-$149,999

$150,000-$174,999

$175,000-$199,999

$200,000+

37 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

14.58% 35

TOTAL 240

Prefer not to answer

38 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

2.56% 6

12.39% 29

17.09% 40

10.26% 24

20.94% 49

5.56% 13

11.54% 27

5.56% 13

14.10% 33

Q31 Region Answered: 234 Skipped: 230

TOTAL 234

New England

Middle Atlantic

East North Central

West North Central

South Atlantic

East South Central

West South Central

Mountain

Pacific

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

New England

Middle Atlantic

East North Central

West North Central

South Atlantic

East South Central

West South Central

Mountain

Pacific

39 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey

24.63% 84

29.03% 99

0.00% 0

39.88% 136

5.28% 18

1.17% 4

Q32 Device Type Answered: 341 Skipped: 123

TOTAL 341

iOS Phone / Tablet

Android Phone / Tablet

Other Phone / Tablet

Windows Desktop /...

MacOS Desktop / Laptop

Other

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

iOS Phone / Tablet

Android Phone / Tablet

Other Phone / Tablet

Windows Desktop / Laptop

MacOS Desktop / Laptop

Other

40 / 40

The Security Confidence Level and the Usage of Mobile Applications SurveyMonkey