Business Proposal Put Together

Running Head: Solution Evaluation Tools 1

Solution Evaluation Tools

Daniella Clingman Comment by WES WALTER: Daniella: I can clearly see the metrics that will be used to evaluated the solution.

GCU PSC-495

Prof. Wesly Walter

May 20, 2018

Solution Evaluation Tools

The evaluation process will mainly focus on assessments of the degree to which the goals have been realized. These assessment criteria often fall under these evaluation mechanisms: summative, impact, and outcome evaluation. Impact evaluation not only measures the goal realization, but it also assesses all the consequences of the implementation plan. Based on these evaluation mechanisms, the program will identify several metrics of assessing the performance of the implementation plan (Mertens & Wilson, 2012). Organizational ethics will be assessed in two ways: as a process and as an outcome. For instance, the number of calls and complaints to the help-line is a measured that will be helpful in examining the severity of the problem. Thus, the percentage of anonymous calls to the ethics help-line is an effective indicator of how comfortable employees and other stakeholders feel about the company’s ethical image.

Another method is derived from a model proposed by the Open Compliance and Ethics Group, which proposes an objective measurement and Metrics Guide (MMG). This model uses leading and lagging indicators that would support the company to examine and report compliance with ethics programs and guidelines (Information Resources Management Associations, 2016). For example, lagging indicators can expose past performance in terms of revenue growth as a direct effect of improved ethical behaviors such as reduced cases of theft, reduction in unfair labor practices, and decline in environmental emissions and wastes. Leading indices can project future performance in terms of timely delivery rates due to low levels of employee loafing. Whatever standard that will be used, the company will ensure that they are specific, measurable, actionable, relevant, and timely (Information Resources Management Associations, 2016). Finally, the implementation program will use people survey as a tool to determine the ethical quality of the company as viewed by both external; and internal stakeholders. This tool can be important in comparing a collection of data over a specified period of time and compare the firm with the performance of other competing organizations.

References

Markworth, D. (2014). Holistic Management. Sydney: Xlibris.

Information Resources Management Associations (2016). Leadership and Personnel

Management: Concepts, Methodologies, Tools, and applications. New York: GIG

Global.

Mertens, D. M., & Wilson, A. T. (2012). Program evaluation theory and practice: A

comprehensive guide. New York: Guilford Press.