CWTelephoneServicesFeatues.docx
OFFICE ADMINISTRATION
TELECOMMUNICATION
Instructions: Name the telephone service or feature that would be most appropriate in each of the following situations.
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1.
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I would like to place credit on my phone and it is a Sunday evening. What device can be used?
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2.
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This feature is awesome. It allows me to receive calls on my cell phone which were made to my landline.
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3.
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The three P’s of telephone etiquette are?
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4.
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As a college student, this feature really helps me out when I want to call home and don’t have monies to pay for the call.
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5.
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I need the number for Long Bay Beach Resort.
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6.
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When I do this, callers can tell. It translates through my voice
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7.
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I forgot I didn’t have to dial the area code for this call.
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8.
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My boss hates when I don’t ___________ his calls. It looks unprofessional when I have to return and ask the caller questions.
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9.
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Hope Ministries wishes to call the bank, but they are aware that they will not get a direct call. What type of call will they receive?
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10.
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I don’t want to have to pay to call my Apple corp., I will need to call them _______________ and have them pay for the call.
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11.
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I should never let the front desk telephone ring more than _____ times as long as I can help it.
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12.
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I cannot deal with this person’s problem. This feature allows me to leave the customer temporarily while locating an appropriate person that can deal with the matter.
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13.
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Operator assisted cordless PBX with buttons for incoming and outgoing calls and extensions.
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14.
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These are three qualities of a switchboard operator.
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15.
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My boss is on his way to a meeting which has been cancelled.
This is the fastest method I can use to contact him to let him know of the cancellation.
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