CVS Pharmacy

assignment 1 C

u st

o m

er Customer Customer

C V

S

Te ch

n ic

ia n

Technician Technician

script dropped off

put in hour box

every hour

Enter data

check eligibility for refill

Seek doctor's approval

Until approved by doctor

Process insurance error

check inventory

count and verify drugs

store drugs in bag

customer's arrival

verify customers'

details prescription cannot be filled

collect extra payment

drugs delivered

P h

ar m

ac is

t

Pharmacist Pharmacist

Process DUR Assure Quality

Sy st

em

System System

Check DUR

Check Insurance

if in

el ig

ib le

if eligible

if OK

If ok

if error

can fill

cannot fill

not required extra payment

re q

u ir

e ex

tr a

p ay

m en

t

stockout

h ar

d s

to p

enough inventory

pass

fa il