Video Case Study

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Chapter 19: CVS: “Fired Up” about Social Responsibility: 19-2d Death of a Shoplifter Book Title: Business Ethics: Ethical Decision Making and Cases Printed By: Toure Williams ([email protected]) © 2019 Cengage Learning, Cengage Learning

19-2d Death of a Shoplifter

In 2010 a man accused of shoplifting toothpaste was chased out of a CVS store by a manager. Video surveillance footage showed an altercation between the two. Six bystanders came to the manager’s assistance, one of whom was seen kicking and punching the perpetrator while the manager held him around the neck. Within seconds, the man was heard saying he could not breathe and died shortly thereafter. Police investigated the incident and did not file criminal charges. The medical examiner initially classified the death as a homicide, but later it was ruled an accident. The manager claimed that the shoplifter punched him, so he retaliated in self-defense. The victim’s mother is filing a civil lawsuit against the manager and claiming CVS is liable for her son’s death. The tragedy cast a shadow over CVS and how it handles shoplifters.

Chapter 19: CVS: “Fired Up” about Social Responsibility: 19-2d Death of a Shoplifter Book Title: Business Ethics: Ethical Decision Making and Cases Printed By: Toure Williams ([email protected]) © 2019 Cengage Learning, Cengage Learning

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