W4 Video case study

Chapter 19: CVS: “Fired Up” about Social Responsibility: 19-2d Death of a Shoplifter Book Title: Business Ethics: Ethical Decision Making and Cases Printed By: Kennisha Holloman ([email protected]) © 2019 Cengage Learning, Cengage Learning

19-2d Death of a Shoplifter

In 2010 a man accused of shoplifting toothpaste was chased out of a CVS store by a

manager. Video surveillance footage showed an altercation between the two. Six

bystanders came to the manager’s assistance, one of whom was seen kicking and punching

the perpetrator while the manager held him around the neck. Within seconds, the man was

heard saying he could not breathe and died shortly thereafter. Police investigated the

incident and did not file criminal charges. The medical examiner initially classified the death

as a homicide, but later it was ruled an accident. The manager claimed that the shoplifter

punched him, so he retaliated in self-defense. The victim’s mother is filing a civil lawsuit

against the manager and claiming CVS is liable for her son’s death. The tragedy cast a

shadow over CVS and how it handles shoplifters.

Chapter 19: CVS: “Fired Up” about Social Responsibility: 19-2d Death of a Shoplifter Book Title: Business Ethics: Ethical Decision Making and Cases Printed By: Kennisha Holloman ([email protected]) © 2019 Cengage Learning, Cengage Learning

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