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Chapter 19: CVS: “Fired Up” about Social Responsibility: 19-6e Environmental Impact Book Title: Business Ethics: Ethical Decision Making and Cases Printed By: Kennisha Holloman ([email protected]) © 2019 Cengage Learning, Cengage Learning

19-6e Environmental Impact

Environmental impact is also important to CVS. The company records its progress on this

front in its annual Corporate Social Responsibility (CSR) Report. For instance, it has

reduced its carbon intensity by 23 percent based on a baseline set in 2010. CVS opened its

first Leadership in Energy and Environmental Design (LEED) Platinum store, which will

serve as a test site to determine the most effective and relevant environmental innovations

for the company’s environmental operations goals. This information will be used to set best

practices before constructing other stores.

CVS expanded its Energy Management System (EMS), which is designed to ISO

(International Organization for Standardization) specifications. This digital system tracks and

manages energy use, so that each store can be continually monitored and adjusted

according to each location’s needs. It is also in the process of upgrading lighting in the

stores by including more energy-efficient bulbs. Increasing water use was identified as a

significant inefficiency, and CVS has responded by eliminating irrigation at retail locations

and opting for less water-intensive landscapes. Finally, CVS offers customers ways to

recycle and properly dispose of expired, unused, or unwanted medications, which benefit

both human and environmental well-being.

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