Master of International Tourism and Hospitality Management -
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CVFActivity.docxINSTRUCTIONS FOR COMPLETING THE
COMPETING VALUES MANAGEMENT PRACTICES INSTRUMENT
Self-Assessment
This instrument is designed to help you develop your own perspective about how you demonstrate the practices associated with the competing values framework. It is designed to give you a high level overview of your proficiency in each quadrant.
Complete the questionnaire on the next page. Answer each question as honestly as you can. For items that describe a practice for you do not have any experience, mark a “1”. For those items that describe a practice you use frequently and with great skill, mark a “7.”
After completing the survey, use the computational worksheet to compute a score for each of the four quadrants. The number for each quadrant should be between 1 and 7.
Once you have the number for each quadrant, you are ready to chart your profile on the graph provided.On the profile, consider the small, inner circle to carry a value of “1”, and count out from there, along the diagonal line in each quadrant. Place a small “x” on the role-line, at the nearest point that matches the number you wish to graph. Simply connect the “x” marks and you will have a visual profile of your self-perspective. The completed profile should look something like the following:
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This instrument provides you with a high-level view, showing your general tendency for a collection of skills in each competency. For a more detailed view, you should complete the Competing Values Competency Questionnaire, which you will need for your first assessment.
COMPETING VALUES MANAGEMENT PRACTICES
Self Assessment
Listed below are some statements that describe managerial practices. Indicate how often you engage in the behaviors, using the scale below to respond to each statement.
Almost never 1 2 3 4 5 6 7 Almost always
As a manager, how often do you
_______ 1. Come up with inventive ideas.
_______ 2. Exert upward influence in the organization.
_______ 3. Clarify the need to achieve unit goals.
_______ 4. Continually clarify the unit's purpose.
_______ 5. Search for innovations and potential improvements.
_______ 6. Make the unit's role very clear.
_______ 7. Maintain tight logistical control.
_______ 8. Keep track of what goes on inside the unit.
_______ 9. Develop consensual resolution of openly expressed differences.
_______ 10. Listen to the personal problems of employees.
_______ 11. Maintain a highly coordinated, well organized unit.
_______ 12. Hold open discussion of conflicting opinions in groups.
_______ 13. Push the unit to meet objectives.
_______ 14. Surface key differences among group members, then work participatively to resolve them.
_______ 15. Monitor compliance with the rules.
_______ 16. Treat each individual in a sensitive, caring way.
_______ 17. Experiment with new concepts and procedures.
_______ 18. Show empathy and concern in dealing with employees.
_______ 19. Seek to improve the workgroup's technical capacity.
_______ 20. Get access to people at higher levels.
_______ 21. Encourage participative decision making in the group.
_______ 22. Compare records, reports, and so on to detect discrepancies.
_______ 23. Solve scheduling problems in the unit.
_______ 24. Get the unit to meet expected goals.
_______ 25. Do problem solving in creative, clear ways.
_______ 26. Anticipate workflow problems, avoid crisis.
_______ 27. Check for errors and mistakes.
_______ 28. Persuasively sell new ideas to higher ups.
_______ 29. See that the unit delivers on stated goals.
_______ 30. Facilitate consensus building in the work unit.
_______ 31. Clarify the unit's priorities and direction.
_______ 32. Show concern for the needs of employees.
_______ 33. Maintain a "results" orientation in the unit.
_______ 34. Influence decisions made at higher levels.
_______ 35. Regularly clarify the objectives of the unit.
_______ 36. Bring a sense of order and coordination into the unit.
COMPUTATIONAL WORKSHEET
COMPETING VALUES MANAGEMENT PRACTICES INSTRUMENT
Self-Assessment
COMPUTATIONAL WORKSHEET FOR PRACTICES SELF-ASSESSMENT
The Facilitator The Mentor
# 9 ____ #10 ____
#12 ____ #16 ____
#14 ____ #18 ____
#21 ____ #32 ____
#30 ____
Total ____ / 5= ____ Total ____ / 4 = ____
The Innovator The Broker
# 1 ____ # 2 ____
# 5 ____ #20 ____
#17 ____ #28 ____
#25 ____ #34 ____
Total ____ / 4 = ____ Total ____ / 4 = ____
The Producer The Director
# 3 ____ # 4 ____
#13 ____ # 6 ____
#19 ____ #24 ____
#29 ____ #31 ____
#33 ____ #35 ____
Total ____ / 5 = ____ Total ____ / 5 = ____
The Coordinator The Monitor
# 7 ____ # 8 ____
#11 ____ #15 ____
#23 ____ #22 ____
#26 ____ #27 ____
#36 ____
Total ____ / 5 = ____ Total ____ / 4 = ____
BMM 6 Instructors Manual Supplement: Quadrant based assessments 1
Becoming a Master Manager 6th Ed. Instructors Manual: Quadrant-Based Assessments 5
