Assignment 11: Final Research Paper

Curtis Hill

Assignment 05.2: Final Paper Phase II

HA4300D - Healthcare Management and Supervision

Robert Kane

May 9,2021

Assignment 05.2: Final Phase II

In the August meeting, I plan to address the continuing problem of quality slipping, increase in the typing errors, misspelling, and omission with the group at larger. These arising problems involve their day-to-day activities. When the problems are present in every task done by different people, solutions are best sought when these people are present because they will point out the leading cause of the problem (Powers, 2005). Some transcriptionists might be having problems with the technology being used; that is why it is essential for me as a manager to get their view to see the way we can improve their work to ensure these errors are minimized. If the problems persist, it will bring trouble in the future. It is better to rectify the problem while it is early than wait until it is too late for it to be rectified.

I should carry out research that will help me identify the more troublesome employees and address their quality problems at the August meeting. It is essential because there are employees who are troublesome and are prone to mistakes whenever they are carrying out the tasks that are assigned to them (Rahim, et al., 2001). Transcription needs every employee to avoid trouble and pay attention to eliminate the problem that might arise while doing work assigned to them. Identifying them in the meeting will ensure that problems are pointed out, and solutions are provided. Furthermore, it will serve as a warning for those employees who jeopardize the working relationship of other employees leading to problems. Attention to detail is needed while working to ensure every transcription that is being done is accurate. There is no need for transcription if the accuracy of the assigned employees is below the accepted range.

As a manager, I need to mobilize the transcription group in the organization to address the quality problem and provide recommended solutions. I will initiate the mobilization of the employees by building a suitable organizational structure, involving employees in the creation of the organization vision, highlight the need for accuracy, a delegation of the different transcription tasks to ensure utilization of talents and skill, and maximization of the performance reviews. A suitable organizational structure is essential as it will enable each employee to know the protocols to be followed while carrying out transcription eliminating the problem encountered in the transcriptions. I will initiate the need for accuracy among the employees while working as transcribed work will useless if not done properly. I will base on talents and skills when delegating transcription to the employees. It very important because not all employees have the same ability even though they work in the same department. I will mobilize employees at the August meeting by ensuring that their performance reviews ensure that whatever problems they are encountering are eliminated.

As a Supervisor in the transcription department, I need to ensure that communication skills are utilized well to ensure the department’s mission and increase productivity. It includes listening as another member in the meeting are speaking, and whatever I am communicating should be straight to the point problem (Powers, 2005).  When other members are talking, I should be listening to ensure that all the problems that they are airing are clearly understood, helping me to develop an effective method to ensure that they are eliminated to achieve the department’s mission. When I become straightforward while communicating, employees will become more conversant with the message that I am communicating, ensuring that minimizations of errors are achieved to ensure that increase productivity is achieved in the long run.

References

Powers, W. R. (2005). Transcription techniques for the spoken word. Rowman Altamira.

Rahim, M. A., Antonioni, D., & Psenicka, C. (2001). A STRUCTURAL EQUATIONS MODEL OF LEADER POWER, SUBORDINATES'STYLES OF HANDLING CONFLICT, AND JOB PERFORMANCE. International journal of conflict management.