Discussion 4.2: Interview Results Preview
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CurtisHill-Week1-Assignment01.2-InterviewPreparation-HA3220D-HealthInformationSystems.docx
Curtis Hill
Assignment 01.2: Interview Preparation
HA3220D - Health Information Systems
Jenifer Henke
October 11, 2020
I decided to conduct an oral interview in person since it is an essential technique of data collection. It is a direct method of acquiring first-hand information. It provides voice modulations, facial expression and gestures, which can also be a source of information. Having interacted with a new workflow software system, I selected the senior-most health care provider since she is the one in charge of the software implementation. The assignment will provide the results of Mrs.Linda, a nursing director at Mayo hospital in the United States on a face-to-face interview held on 10/10/2020 at 10.00 am. The interview provides information on healthcare perception of a new workflow software system in her department.
The results of the interview are as a result of answers from the following questions. How was the organization during the old system? Was the new software system a choice in your hospital? How is the new system compared to the old system? What strategies did you employ when incorporating the new software system? What are the main challenges in working with the new software system? As a director of the organization which challenges did you apply to suffice the challenges? How long did the implementation of the new software take?
According to Mrs Linda is that the old system had some gaps. The old system did not provide solutions during emergency cases. It was also difficult to retrieve nurses' information concerning care provision. The challenges made the Mayo hospital to come up with software to address the challenges that were associated with the old system. After a length consultation from the various department in the hospital, a new workflow software system was proposed and pivoted by newly employed nurses in the hospital.
According to Mrs Linda, the new workflow software system has numerous advantages. First, it enables fast and effective communication on goals, agendas, Workplan and challenges nurses faces in their career on a computer-enabled system (Fan & Wu, 2002). Due to effective communication facilitated by the new system, healthcare providers can respond to emergency cases faster and more effective than the old system. Despite the advantages accrued by the organization due to the new workflow software system, the software has some challenges, particularly in the implementation stage.
For instance, Mrs Linda acknowledged that the organization is composed of many old nurses and changing to the new system has been a tall order. Implementation stage was also hindered by challenges in integration factors in the new system in the entire hospital system. That is, every department in the system had to adhere to the overall new system. According to Mrs Linda implementation is a critical factor in incorporating information technology in the healthcare system. Implementation stage took more than three months to ensure all healthcare personnel had user familiarization and complete integration on the new system.
It was also challenging since various computer experts were incorporated in the implementation stage to ensure that the new system marries effectively to the entire hospital system. To solve the problem in the implementation stage particularly surprising the phobia with old nurses in embracing the new system, the organization provided training to senior nurses through special programs. All other nurses were also included in training workshops that sensitize the need to embrace new software in the hospital system. Through training and interaction with software expertise, user-nurses were able to give their recommendation on the new system guaranteed the organization that nurses formed the part of the new software system.
Bjerke, B. (2007). 11. Face-to-Face Research: Interviews, Conversations and Dialogues. The principles of knowledge creation: Research methods in the social sciences, 225.
Fan, Y. S., & Wu, C. (2002). Research on a workflow modelling method to improve system flexibility. Journal of software, 4, 833-839.
