Assignment 01: Introduction to Business Strategy

About Christiana Care Health System

Christiana Care Health System, headquartered in Wilmington, Delaware, is one of the country’s largest health care providers, ranking 22nd in the nation for hospital admissions. Christiana Care is a major teaching hospital with two campuses and more than 250 Medical-Dental residents and fellows. Christiana Care is recognized as a regional center for excellence in cardiology, cancer and women’s health services. The system is home to Delaware’s only Level I trauma center, the only center of its kind between Philadelphia and Baltimore. Christiana Care also features a Level III neonatal intensive care unit, the only delivering hospital in the state to offer this level of care for newborns. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, a home health care service, preventive medicine, rehabilitation services, a network of primary care physicians and an extensive range of outpatient services. With more than 10,500 employees, Christiana Care is the largest private employer in Delaware and the 10th largest employer in the Philadelphia region. In fiscal year 2013, Christiana Care had $2.51 billion in total patient revenue and provided the community with $26.8 million in charity care (at cost). Statistics at a Glance Among hospitals in the United States, Christiana Care’s ranking by volume is: • 21st in admissions. • 29th in births. • 24th in emergency visits • 24th in total surgeries. Among hospitals on the East Coast, Christiana Care ranks: • 11th in admissions. • 13th in births. • 12th in emergency visits. • 12th in total surgeries. (Source: American Hospital Association Annual Survey Database of 6,200 U.S. Hospitals, FY 2012, © Health Forum, LLC)

Fiscal Year 2013 Statistics for Christiana Care Health System Admissions 52,779 Emergency Department Visits 181,237 Home Health Care Visits 307,172 Births 6,427

Surgical Procedures 38,803 Open Heart Cases 682 Radiology Procedures 389,568 Rehabilitation Patients 659 Rehabilitation Services Visits 106,178 Total Hip and Knee Replacements 2,536 Clinical Research Studies 886 Employees 10,834 Volunteers 1,202 Medical-Dental Staff 1,496 Medical-Dental Residents and Fellows 282 The Christiana Care Way the Christiana Care Way is our promise to you—and to each other: “We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value.” As a not-for-profit health system, our mission is one of service. We believe that the key to providing truly great health care is to partner with our patients and their families, building a system of care that is effective, affordable and valuable to everyone who is touched by it. How do we know what is valuable to our patients? We ask. And we listen. We understand that medical expertise is fully effective only when it is paired with respect and compassion. And we understand that the way to help our neighbors to get well and to stay that way requires that we take the time to learn about who they are, what they want, and what they need. The Christiana Care Way is also an invitation to you. As a patient or a visitor, or as a member of our community, we welcome you as a partner. Tell us how we’re doing, and let us know if you’ve had a good experience or if you see an opportunity for us to do something better. We invite you to learn more about The Christiana Care Way. You can find out more about why each word was chosen. And you can see it in the smiles and dedication of our physicians, nurses and support staff, who exemplify The Christiana Care Way every day. Reference Christiana Care Health System. 2015. “About Christiana Care Health System.” Accessed June 16. www.christianacare.org/whoweare .

Christiana Care Health System Our Mission: What We Do Our Vision: Where We Are Going Our Values: How We Will Get There