Selecting the Best Channel - Critical Thinking - APA - 3 Pages

Utilizing the table below, determine the best communication channels for the following messages, and then create these five messages as they would look based on the channel you chose for each. Assume that all channels shown are available. Support your reasoning with examples and research.

Ten Levels of Richness in Today’s Workplace Communication Channels – Richest to Leanest

Richest Channels	Leanest Channels
1. Face-to-Face Conversation. Richest medium, best for persuasive, bad news, and personal messages.	6. Letter. For external messages that require formality, sensitivity, or written record.
2. Telephone. Best choice when two people cannot meet in person.	7. Memo. To distribute interoffice information, especially when e-mail is unavailable.
3. Video Chat. Best for group interaction and consensus building when members are dispersed.	8. Blog. To share ideas with a wide Internet audience and encourage responses.
4. E-mail. Best for routine messages that do not require immediate feedback.	9. Report. To deliver considerable data internally or externally.
5. IM. Best for short online messages that need a quick response.	10. Wiki. To provide a repository for digital information that can be easily changed.

(Guffey, M. Loewy, D., 2018, Figure 4.5)

Messages

1. A manager needs to know whether Crystal in Reprographics can produce a rush job for her in two days.

2. As part of a task force to investigate cell phone marketing, a manager needs to establish a central location where each team member can see general information about the task as well as add comments for others to see. Task force members are located throughout the country.

3. A manager wants to know what team members are available immediately for a quick teleconference meeting. They are all workaholics and glued to their computers.

4. A human resources manager during company reorganization must tell six employees they will lose their jobs.

5. A prospective client in Japan wants the price quotes for a number of a company’s products as soon as possible.

Include an introductory paragraph that outlines the importance of selecting appropriate communication channels. Please respond to each of the questions and include a conclusion that is a synthesis of your work.

Keep in mind this is academic writing. It should be written in third person and should not include unsubstantiated opinions, but rather facts and theories.

Your well-written paper must adhere to the following parameters:

· 3 pages in length, not including the title and reference pages.

· 3 scholarly references cited in the assignment. Remember, you must support your thinking/opinions and prior knowledge with in-text citations and references; all facts must be supported; in-text citations used throughout the assignment must be included in an APA-formatted reference list.

· Formatted according to  CSU Global Guide to Writing and APA Requirements (Links to an external site.) .

· Reach out to your instructor if you have questions about the assignment.

Reference

Guffey, M. Loewy, D. (2018). Business communication: Process and product (9th ed.). Cengage.