Project #1: Privacy Policies and Compliance Issues

Month Day, Year

Privacy Policies and Compliance Issues

You are a professional working in the Office of the Corporate Counsel & Chief Privacy Officer for a major hotel chain. There have been several complaints about potential privacy violations at the hotel. 

You have been asked to draft a simple privacy policy for the hotel which can be used to train employees how to handle guest information.   

Read through all four (4) steps before starting the project.

STEP 1

Investigate what may be causing privacy violation issues. You discover the following Access Control Issues:

· Special requests from guests are entered into the reservation database by multiple personnel. There should be a separate system for special requests. These requests should not be entered into a reservation system. 

· The reservation database can be accessed by:   Front desk personnel, concierge, housekeeping, and maintenance personnel.  The only personnel that should get access to the system are the front desk personnel.

· There are no limitations on what personnel can access in the reservation database. This may give people access to data that they should not be authorized to view (e.g. credit card). 

STEP 2

The following are privacy violations that have been observed: 

· Anonymous staffers have posted outrageous guest requests in a derogatory manner on the employee bulletin boards in the Resort Operations staff locker rooms.

· Derogatory postings have included guest names and room numbers along with names and ages of children. 

· Maintenance personnel accidentally gained access to guest credit card information while trying to navigate through the system.

STEP 3

1. Wyndham Hotels Group Privacy Policy 

Figure 1. References Tab in MS Word (Microsoft, 2021). 3

Running head: PAPER TEMPLATE 1

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Running head: PAPER TEMPLATE

This template was built from APA 6th edition requirements. You may continue to use it in CSIA classes for your projects and papers even though the university has officially adopted APA version 7. The requirement for CSIA assignments is that your work be professional in appearance and that sources are cited and referenced using a manner or style that is consistent and provides enough information so that readers can fact-check your work.

Paragraph. Use the Normal Indent style to indent your paragraphs as First Line Indent by ½ inch. This style will also double space between lines. Do not hit the ENTER key until you have finished your paragraph. Let MS Word wrap lines within the paragraph itself.

In your reference section, use the Reference style from the style gallery to indent your entries as Hanging Indent by ½ inch. This style will also double space your references for you. Do NOT hit the ENTER key until you come to the END of a reference entry. If you want to force MS Word to wrap long URLs, use the Insert->Symbol feature to insert a no width optional break character. Or, turn on paragraph marks (so that you can see the symbol for the character) and copy/paste this character ‌(immediately to the left of the opening parenthesis for this clause you should see two gray squares, one inside the other). If you do not see the character, then you do not have paragraph marks turned on (click on the ¶ symbol in the paragraph formatting group on the Home Ribbon).

Paragraphs. Use sub-headings as necessary and only if you have at least two sub-sections underneath a major section heading. If you are adding figures, make sure that you include a caption below each one (see Figure 1).

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Microsoft. (2021). Microsoft Word (Office 365). Redmond, WA: Author.

Reynolds, G. W. (2010). Ethics in the information age (3rd ed.). Boston, MA: Course Technology.