case study

CS

Read "Setting Priorities" at the end of Chapter 4 under "Build Relationships #6." In the printed textbook that would be on page 91. Give a brief summary of the situation in the case. What you need to do in the summary is read it, analyze it, and then condense it.

Write the questions out and answer them.  Be sure to cite information from the text. Write at least 150 words in college-level English. Points will be deducted for poor grammar and spelling.

SETTING PRIORITIESYuan Chang works as a systems analyst and reports to Dianne Bradwell. He was given a major project two months ago; it is due next month. Recently Ms. Bradwell’s workload increased dramatically as a result of the installation of a new computer system. She calls Yuan to troubleshoot problems with the system. Because these problems affect employees’ work production, Yuan must handle them promptly.

 

Yuan was planning to take a two-week vacation. However, he is behind on the project and has only four weeks left to finish it. Yuan feels burned out due to his heavy workload. He tries to work on the project every day, but Ms. Bradwell’s calls keep him busy. Yuan has not told her that he is behind on the project. For the last two weeks, Yuan has been bringing a sandwich from home so he can work through lunch. He also stays late, working until at least 6 p.m. each day.

 

Describe what may result if Yuan continues to handle his situation as he currently is. How can Yuan manage his time more effectively? Does Yuan need to talk to his supervisor about the situation? If so, what should he say?

DB

Read “Difficult Situation” at the end of Chapter 7, #9 under “Build Relationships". In the printed textbook that would be on page 148. Do a brief summary of the situation. Two or three sentences will suffice.

Answer the question, “How would you handle this situation?” Back up your statements by referencing what you have read in your textbook with direct quotes. You should write at least 100 words. You should also evaluate and respond to at least three of your classmates’ posts.

DIFFICULT SITUATIONYou have been dealing with a customer over the telephone for several months. Over the years he has been an important customer, and he continues to buy communications equipment from your organization. At this point, he has spent more than $1 million with your organization. You have never had any problems with him; he has always been very professional in his conduct with you, as you have with him. When he calls, he always asks for you by name. He has been extremely polite and businesslike. However, on two recent occasions he has told you that you sound so nice over the telephone that he would like to meet you. You have made statements such as, “Thanks for the compliments; I do care about customers.” You have evaded the suggestion that you meet him, thinking he would not insist.

 

The last time the customer called to place an order, he repeated his interest in meeting you, making a threatening statement (you believe) that he will stop ordering from the company unless you are willing to meet him. He did laugh after he made the statement, but you believe he is serious. You know your employer values his business. He has mentioned to you that he appreciates your help with this valuable customer. You are single, but you do not think it would be wise to meet the customer. How should you handle this situation?