Crucial Conversation

Discuss the application of concepts in Chapter 4” Learn to look”. Use appropriate grammar, sentence structure and word choice and correctly cite sources.

Use the Reference book only for the assignment

Crucial Conversations, Chapters 1, 2, 3: Patterson, K., Grenny, J. McMillian, R., Switzer, A. (2002). Crucial conversations: Tools for talking when stakes are high. Two Penn Plaza, NY: McGraw-Hill.