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Managing Programmes and Portfolios (MPP) M32494
Case Study: Crossrail
Contents
• Background • Route Map • Funding and Construction Cost • Programme Management • Programme Governance • The Business Case and Benefits • Crossrail Learning Legacy Framework • References
Background
• Crossrail project was the largest infrastructure project in Europe and the largest project in the UK for a generation.
• An east-west link across central London was first proposed in 1845 (Gannon, 2008)
• In recent times long history of development for Crossrail dating back to 1974.
• Private Bill deposited in 1991 to obtain powers to build the scheme despite multiple Government led cost-effectiveness reviews bill rejected early May 1994 and scheme safeguarded (Gannon, 2008)
• Hybrid Bill submitted in House of Commons February 2005 and received Royal Assent (permission to build the railway) on 22 July 2008 (Gannon, 2008)
• Constructing a 118km railway from Reading and Heathrow through London (Paddington, Bond St, Tottenham Court Rd, Liverpool St) and out to Shenfield in Essex and Abbey Wood in Greenwich (Tucker, 2017).
Route Map
The Appraisal and Business Case for Crossrail (2019)
Funding and Construction Cost
• Original construction cost estimate £14.8 billion (2004).
• Public and Private Sector – Public Sector: Central and Local
Government, Tax Payer – Private Sector: Heathrow Airport and
Developers
• 5 October 2007 £15.9 billion funding package announced by the Prime minister Gordon Brown (Buck, p8, 2017).
• Most recent construction cost now estimated £19 billion with an opening in 2022 -mid way through year (Building News, 2020).
• 28% increase in construction costs!
Civil Engineering
5
Crossrail project: finance, funding and value capture for London’s new Elizabeth line Buck
9.1 Learning point In both of the above cases the risk to both the project and
the developers was significant. The! developer was investing substantial sums of money and e"ort into constructing a railway station that was not going be operational for several years, while failure by the developer to meet deadlines set by the project could result in delays to the critical tunnelling and railway works. Deals of this complexity could not have been done at every station: reaching agreement on acceptable terms required both developer and project to deploy very sophisticated engineering and commercial skills, and each location should be considered on a case by case basis.
More generally, Crossrail was expected to generate development across London. Traditionally, developers seeking planning permission for significant commercial developments would enter into a section 106 agreement with the local authority, serving as
(Figure!4), both of which would experience substantial uplift in the development potential as a result of the railway.
The Canary Wharf Group were early movers lobbying strongly for Crossrail to be built and agreeing first to build the proposed station at Canary Wharf, and also to make a contribution of £150!million towards the cost. In!return, government granted rights for Canary Wharf Group to develop retail and leisure above the station (Figure!5).
Siting a station at Woolwich had originally been rejected on the grounds of cost, inability to provide for freight trains to use the tunnel under the Thames to North Woolwich, and its potential to cannibalise the tra#c generated by the recently completed extension of the Docklands Light Railway to Woolwich.
When the House of Commons hybrid Bill select committee instructed the promoter to provide a station at Woolwich, the Berkeley Group – in the partially developed estate where a station would be sited – and the London Borough of Greenwich collaborated with CLRL to make a proposal to government to construct the station. Initially, the agreement provided for the construction of a station box which would support a residential development above. A!subsequent agreement provided for the cost of fitting out the station to be met between the developer and the sponsors.
Figure 3. Business rate supplement prospectus
Local government Transport for London
direct funding £1.9 billion
Central government Department for Transport direct funding £4.8 billion
Overall funding envelope
£14·8 billion
Business rate supplement, borrowing and direct contributions £4.1 billion
Community infrastructure levy £300 million
Sale of surplus land and property £500 million
Developer contribution £300 million
Fundraising for which Transport for London
is responsible £5.25 billion
City of London committed funding £250 million
Heathrow Airport Limited £70 million
Voluntary funding from London businesses £100 million
Fundraising for which Department for Transport is responsible £480 million
Network Rail financing for work on the existing network £2·3 billion
Figure 4. Final sources of funding
Figure 5. Aerial view of Woolwich Station with Berkeley Homes oversite developments
Figure 1: Final Source of Funding (Buck, 2017)
Programme Management Construction
Civil Engineering Volume 170 Issue CE5
Crossrail project: the execution strategy for delivering London’s Elizabeth line Tucker
6
Crossrail secured the services of a programme partner to provide the client team with a professional programme, project and engineering management services and to support the oversight and management of the project at the programme level. This contract was awarded in 2009 to Transcend, a joint venture of CH2M Hill, Aecom and the Nichols Group.
Crossrail secured the services of a project delivery partner to take on the day-to-day responsibility for delivery of the central section and its constituent contracts to time, to the desired quality and within the forecast outturn cost, while fulfilling its obligations under the enabling legislation. This contract was awarded, also in 2009, to Bechtel Ltd and its nominated sub-suppliers Halcrow and Systra. The project delivery organisation is shown in Figure 6.
Agreements were put in place with industry partners for the on- network works (Network Rail) and upgrades to the existing London Underground assets (London Underground), Canary Wharf station (Canary Wharf Group) and Woolwich station (Berkeley Homes). Agreements were also put in place with the statutory utilities (Thames Water, British Telecommunications, National Grid, British Gas, etc.) to administer all asset protection and modification works required for existing infrastructure to make way for the new railway.
Crossrail also recognised the need to be able to begin advanced or ‘enabling’ works before the start of the major central section construction.!In 2008, an enabling works management agent contract was awarded to manage the design and implementation for all enabling works, including utility diversions, tra"c management, surveys and other protection works. These works were concluded in 2011.
The architecture of this delivery model has remained intact since 2009 and, while the specific organisational delivery structure for the central section has evolved over time during di#erent phases of the project, the basic tenets of Crossrail’s vision have stood the test
The programme for design, procurement, construction and commissioning of the various stages was set in 2009.! As of the date of this paper, progress has passed 75% complete with a high confidence of maintaining and achieving the staged- opening milestones. Figure!4 provides an overview of the project programme.
5. Overall project management structure
Crossrail’s execution strategy was outlined in the internal document Crossrail Project Delivery Strategy in 2009 and was based on a model in which the overall programme of work would be engineered, procured, constructed and commissioned in a series of projects by Crossrail and its industry partners, third party stakeholders and the supply chain. This was to be accomplished by an integrated delivery team in which Crossrail
! remained responsible for delivery and assurance of the sponsor’s requirements
! entered into agreements with Network Rail, London Underground and other third parties as necessary to deliver the programme
! defined the health and safety, environmental and quality regime under which the programme would be delivered
! managed finance and funding ! defined and implemented the strategies for procurement
of design, construction and other services to deliver the programme
! integrated the overall programme ! established and managed programme-wide public relations ! coordinated optimal insurance for the programme.
Figure!5 shows the programme management structure. A programme director was appointed by Crossrail to lead an
integrated delivery team made up of Crossrail, programme and project sta# and supply chain partners for design, construction and implementation.
2009 Design
Tunnelling
Railway systems
Rolling stock and depot
Civil engineering and station construction
Public space and oversite development around stations
Network rail works
Phased introduction of services
Surveys and enabling works
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Figure 4.!The project’s construction programme extends over 10!years – from work starting in May 2009 to full service operation in December 2019
London Underground
Design consultants
Project partners
Crossrail
Transport for London
Department for Transport
Operator Rail for London (Elizabeth line)
Executive team
Framework contracts
Delivery contracts
Operating contracts
Contractors Train
operating concession
Docklands Light Railway
Canary Wharf Group
Berkeley Homes
Network Rail (on-network works)
In d u st
ry p
ar tn
er a
g re
em en
ts
Integrated team
Sponsor’s agreement
Shareholder agreement
Project development agreement
‘Crossrail project’
Project representative
Joint sponsor team
Rolling stock/depot
Figure 5. Programme management structure
The Crossrail programme is structured to deliver a series of opening stages as follows (Tucker, 2017):
■ Stage 1: progressive introduction of new class 345 rolling stock on existing suburban services between Liverpool Street and Shenfield (May 2017).
■ Stage 2: on-network works between Heathrow and Westbourne Park, including services running at a frequency of four trains per hour from Paddington station to Heathrow (May 2018).
■ Stage 3: Elizabeth line services running between Paddington low-level and Abbey Wood stations (December 2018).
■ Stage 4: through-running of Elizabeth line services between Paddington low-level and both Shenfield and Abbey Wood (May 2019).
■ Stage 5: full Elizabeth line service from Reading and Heathrow through the central operating section to Shenfield and Abbey Wood (December 2019).
Figure 2: Provides an overview of the project programme ( Tucker, 2017)
Programme Management
Civil Engineering Volume 170 Issue CE5
Crossrail project: the execution strategy for delivering London’s Elizabeth line Tucker
6
Crossrail secured the services of a programme partner to provide the client team with a professional programme, project and engineering management services and to support the oversight and management of the project at the programme level. This contract was awarded in 2009 to Transcend, a joint venture of CH2M Hill, Aecom and the Nichols Group.
Crossrail secured the services of a project delivery partner to take on the day-to-day responsibility for delivery of the central section and its constituent contracts to time, to the desired quality and within the forecast outturn cost, while fulfilling its obligations under the enabling legislation. This contract was awarded, also in 2009, to Bechtel Ltd and its nominated sub-suppliers Halcrow and Systra. The project delivery organisation is shown in Figure 6.
Agreements were put in place with industry partners for the on- network works (Network Rail) and upgrades to the existing London Underground assets (London Underground), Canary Wharf station (Canary Wharf Group) and Woolwich station (Berkeley Homes). Agreements were also put in place with the statutory utilities (Thames Water, British Telecommunications, National Grid, British Gas, etc.) to administer all asset protection and modification works required for existing infrastructure to make way for the new railway.
Crossrail also recognised the need to be able to begin advanced or ‘enabling’ works before the start of the major central section construction.!In 2008, an enabling works management agent contract was awarded to manage the design and implementation for all enabling works, including utility diversions, tra"c management, surveys and other protection works. These works were concluded in 2011.
The architecture of this delivery model has remained intact since 2009 and, while the specific organisational delivery structure for the central section has evolved over time during di#erent phases of the project, the basic tenets of Crossrail’s vision have stood the test
The programme for design, procurement, construction and commissioning of the various stages was set in 2009.! As of the date of this paper, progress has passed 75% complete with a high confidence of maintaining and achieving the staged- opening milestones. Figure!4 provides an overview of the project programme.
5. Overall project management structure
Crossrail’s execution strategy was outlined in the internal document Crossrail Project Delivery Strategy in 2009 and was based on a model in which the overall programme of work would be engineered, procured, constructed and commissioned in a series of projects by Crossrail and its industry partners, third party stakeholders and the supply chain. This was to be accomplished by an integrated delivery team in which Crossrail
! remained responsible for delivery and assurance of the sponsor’s requirements
! entered into agreements with Network Rail, London Underground and other third parties as necessary to deliver the programme
! defined the health and safety, environmental and quality regime under which the programme would be delivered
! managed finance and funding ! defined and implemented the strategies for procurement
of design, construction and other services to deliver the programme
! integrated the overall programme ! established and managed programme-wide public relations ! coordinated optimal insurance for the programme.
Figure!5 shows the programme management structure. A programme director was appointed by Crossrail to lead an
integrated delivery team made up of Crossrail, programme and project sta# and supply chain partners for design, construction and implementation.
2009 Design
Tunnelling
Railway systems
Rolling stock and depot
Civil engineering and station construction
Public space and oversite development around stations
Network rail works
Phased introduction of services
Surveys and enabling works
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Figure 4.!The project’s construction programme extends over 10!years – from work starting in May 2009 to full service operation in December 2019
London Underground
Design consultants
Project partners
Crossrail
Transport for London
Department for Transport
Operator Rail for London (Elizabeth line)
Executive team
Framework contracts
Delivery contracts
Operating contracts
Contractors Train
operating concession
Docklands Light Railway
Canary Wharf Group
Berkeley Homes
Network Rail (on-network works)
Ind us
try p
ar tn
er ag
re em
en ts
Integrated team
Sponsor’s agreement
Shareholder agreement
Project development agreement
‘Crossrail project’
Project representative
Joint sponsor team
Rolling stock/depot
Figure 5. Programme management structure
• Crossrail’s vision from the outset was to safely build a world class railway for London
• Programme director was appointed by Crossrail to lead an integrated delivery team made up of Crossrail, programme and project staff and supply chain partners for design, construction and implementation.
• Key to managing a programme of this scale and complexity is the programme controls process.
• Crossrail sought a collaborative relationship with its principal contractors and the extended supply chain
Figure 3: Programme Management Structure (Tucker, 2017)
Programme Governance
• Governance at 2 levels (Morris, 2017): – Corporate Governance – established by Crossrail board establishes delegated
levels of authority for executive directors – Programme Governance – sits below Corporate Governance and control the
Crosrail Project in accordance with the Delivery Strategy
• Programme Director responsible for maintaining programme governance and ensuring successful delivery of new capabilities through projects (Morris, 2017)
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Jonathan Morris MEng - Crossrail Ltd
Jonathan Morris is the Programme Integration Manager at Crossrail. He is responsible for ensuring the integration of the end-to-end railway operates within a clear programme governance structure, and assuring that critical integration issues that support testing and commissioning and handover are identified and resolved in a consistent strategy across the Crossrail organisation. Jonathan started his career in project management in airports and subsequently moved into programme advisory. He now specialises in programme governance, strategic planning, and performance management on major complex programmes where he brings over 13 years experience to bear. He has been with Crossrail since February 2014.
ABSTRACT
The Crossrail Project is a very large and complex programme with tight timescales. This document provides an overview of the programme governance framework used at Crossrail to control the leadership, decision-making, reporting and management of the Crossrail Project to achieve its objective to deliver a world-class integrated end-to-end railway, and some of the lessons learned.
READ THE FULL DOCUMENT
Introduction Programme management is the coordinated implementation of a set of related projects and transformation activities in order to achieve an outcome that realises its intended benefits.
During the lifecycle of a programme a series of projects will be initiated, delivered and closed. Programme management complements project management by providing an umbrella under which projects can be coordinated, and their outputs and capability transitioned into operations, whilst maintaining the performance and effectiveness of delivery. It integrates and reconciles multiple interdependencies to manage competing demands by the projects through providing a context and control framework for the overall programme.
Programme governance is about controlling the work: the control framework of individuals, authorities and forums through which a programme can deliver its objectives whilst remaining within corporate visibility and control.
Any programme needs clear and transparent governance if it is to be successful.
Programme Governance Approach Crossrail is a very large and complex programme that must deliver a safe operable integrated end-to-end railway, on time and on budget, to the requirements set by the Sponsors. CRL (Crossrail Limited) is the nominated undertaker appointed and funded by the Sponsors to manage and implement the Crossrail Project as defined in the Project Development Agreement (PDA) in accordance with an agreed Delivery Strategy. Its governance must be clear where responsibility and accountability rests, and how decisions are made in a controlled way. Crossrail has defined its governance at two levels:
Corporate Governance – established by the Crossrail Board which sets out delegated authority levels for the Board, its committees and subcommittees as well as the scheme of delegated authorities for the executive directors of CRL.
Programme governance – which sits beneath this and constitutes all the forums which, in aggregate, control the Crossrail Project in accordance with the Delivery Strategy.
The diagram below illustrates the CRL Programme Management Framework, and the relationship between the CRL Delivery Strategy and its Stage Delivery programme and opening baselines:
Figure 1 – CRL Programme Management Framework
The Programme Director is responsible for both establishing and maintaining programme governance, and ensuring successful delivery of the new capabilities through the projects in accordance with the CRL Delivery Strategy. He is supported in discharging his responsibilities through support offered by both the Programme Controls and Integration teams to assure that:
1. Overall integrity and coherence of the programme is maintained
2. Strategic drivers are extended into the governance of projects
3. Projects are not detached or misaligned from the CRL Delivery Strategy
4. Risk profiles and thresholds for both the programme and projects are acceptable
5. Decision making on resolving directional issues between interdependent projects is informed by both the latest intelligence, and the CRL Delivery Strategy
6. Focus is maintained on the achievement of the ultimate programme mission
Both the Programme Controls and Integration teams provide programme intelligence at the Programme Leadership level, including the highlighting and drawing together of common themes from across the CRL Project, and proactively making suggestions for improvements in the timely direction of the delivery of the new capabilities required, in accordance with the CRL Delivery Strategy. The principal place this is done is the Programme Delivery Board (PDB).
The diagram below illustrates Crossrail’s Programme Governance Map, showing relationships between its key directorates, programme controls team, executive directors and the Infrastructure Managers.
Figure 2 – Crossrail Governance Map
Programme governance is discharged through forums comprised of the individuals who have the expertise and delegated authority to facilitate the delivery of CRL’s obligations. Ultimately delivery is by CRL’s Industry Partners, and its supply chain, so effective governance must extend to management of those in a manner, and to an extent, appropriate to each relationship. This is consistent with the needs of a programme of the scale and complexity of Crossrail. The diagram below illustrates the key forums that are delivered by each directorate across Crossrail:
Figure 3 – Crossrail Programme – Meetings Map
Lessons Learned Crossrail has always had comprehensive programme governance in place since CRL was set-up. The principal lesson that has been learned is the benefit of maintaining a clear overarching programme governance structure, articulated in a single document that is regularly reviewed by the programme leadership team. Further:
Decisions must be informed by the right breadth of scope at the right subsidiary level
Decisions can only be made by individuals with the appropriate delegated authority
Forums must form a clear and simple hierarchy: Each must have a clear purpose and objectives
Membership will be established against these – it should be clear to all why they are there
Escalations of issues for decisions, where necessary, must be through a clearly defined route
Gaps or overlaps of scope must be avoided
Business must be structured, efficient, recordable and traceable
Reporting must be simple, accurate and timely (even with complex inputs from many sources)
Terms of reference must be clear, concise, transparent, in a standard Crossrail format, and widely accessible, as well as approved by the more senior forum
Any changes to the programme governance structure, including the establishment or disbanding of forums, must be notified to the Programme Director, and the whole governance structure should be reviewed for efficiency and fitness-for-purpose whenever there is an impending step- change in the programme lifecycle, or otherwise at a minimum of every 6 months.
Recommendations for Future Projects CRL would recommend that future major projects:
Produce and maintain an overarching programme governance framework throughout the lifecycle of the programme
Standardise and formalise governance in a single document
Ensure consistency of Terms of References in a standard format for all meetings and forums throughout the organisation, and maintain all of these in a central repository
Ensure that the principal Programme Delivery Board (PDB) is focussed on reviewing progress towards achieving a successful transition of the programme into operations (in CRL’s case, staged opening) and not just reviewing the delivery progress of the whole portfolio of projects
Review the whole governance structure for efficiency and fitness-for-purpose whenever there is an impending step-change in the programme lifecycle, or otherwise at a minimum of every 6 months
Ensure Technical Authority is coordinated across all works, including railway systems, rolling stock and depots, in a single forum that assures the integration against the programme requirements.
Regularly assure all of the most complex interfaces at a programme level, using a risk based approach, and reviews its Delivery Strategy annually
Take a “Programme Intelligence” view to programme governance and assurance – this consists both of delivery intelligence (provided by the PMO on cost/risk/schedule) and technical intelligence (collective performance of the railway in assuring that all functional and physical interfaces are on course to perform as the Requirements) at opening.
Remember that programme management is most effective when issues are debated freely and risks evaluated openly.
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CROSSRAIL PROGRAMME GOVERNANCE Document type: Micro-report Author: Jonathan Morris MEng Publication Date: 02/08/2018
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Figure 4: Programme Management Framework and Relationship between Delivery Strategy and Its Stage Delivery (Morris, 2017)
The Business Case and Benefits
• Benefits included within the Business Case included (Bennett, 2017): – time savings, international connections, regeneration, social exclusion, town centre
regeneration, regional access, strategic interchange, capacity, congestion relief
• The first version for which costs were identified was that in the London Rail Study of 1974 with a predicted cost of £300m. The Central London Rail Study (CLRS) of 1989 put Crossrail at the top of its “To Do” list of 3 schemes with costs of £1.4bn and a Benefit- Cost Ratio (BCR) of 1.6:1
• The Business Case presented in July 2003 had a BCR of 1.99:1 for the 2003 ‘Preferred Route’.
• The scheme, as revised following the Montague Review in 2004 and submitted in the Crossrail Bill, had a slightly lower BCR of 1.8:1 largely due to the decision to terminate the south eastern route at Abbey Wood, rather than Ebbsfleet.
• In 2004, The Crossrail business case considered the wider Economic Benefits that increased the BCR 2.60:1 include within the business case were derived from improved employment benefits and productivity improvements (Gannon, 2008).
– For instance estimates in the central area are for 5,000-13,000 2006 rising to 23,000-40,000 jobs by 2026.
• According to Buck(2017) the case was made on: – Mayor’s analysis of London’s developed that predicted high growth – High potential to develop London’s service sector
Crossrail Learning Legacy Framework
• Project and Programme Management (PPM) learning legacy seeks to share the policies, processes and procedures used successfully on the Programme for possible use or modification by future projects and programmes.
• For more information on Crossrail and its Learning Legacy documents click on the link below
https://learninglegacy.crossrail.co.uk/about-learning-legacy/learning- legacy-framework/
References
• Bennett S (2017) Crossrail project to deliver London’s Elizabeth line: from options to parliamentary bill. https://learninglegacy.crossrail.co.uk/documents/crossrail-project- deliver-londons-elizabeth-line-options-parliamentary-bill/ Date accessed 10 January 2022.
• Buck M (2017) Crossrail Project: Finance, Funding and Value Capture for London’s Elizabeth Line. https://learninglegacy.crossrail.co.uk/wp-content/uploads/2017/09/1C- 002-Finance-Funding-and-Value-Capture.pdf Date accessed 10 January 2022.
• Building News (2020) Crossrail cost to top £19bn as bosses confirm 2022 opening. https://www.building.co.uk/news/crossrail-costs-to-top-19bn-as-bosses-confirm-2022- opening/5107598.article. Date accessed 10 January 2022.
• Crossrail Learning Legacy Programme (2019) https://www.crossrail.co.uk/benefits/crossrail-learning-legacy/. Date accessed 10 January 2022
• Crossrail Learning Legacy (2019), https://learninglegacy.crossrail.co.uk. Date accessed 10 January 2022
• Gannon M.J. (2008). Crossrail. Focus. The Journal of the Chartered Institute of Logistics and Transport, Transport Planning and Policy Special Supplement, Volume 10, Number 11, pp. XVII-XX11 November 2008. ISSN 1466-836X.
References
• The Appraisal and Business Case for Crossrail (2019). https://learninglegacy.crossrail.co.uk/documents/appraisal-business-case-crossrail/. Date accessed 10 January 2022.
• Morris J (2018) Crossrail Programme Governance. https://learninglegacy.crossrail.co.uk/documents/crossrail-programme-governance/ . Date accessed 10 January 2022.
• Project and Programme Management (2019). https://learninglegacy.crossrail.co.uk/learning-legacy-themes/project-and-programme- management/. Date accessed 10 January 2022
• Tucker W (2017) Crossrail project: the execution strategy for delivering London’s Elizabeth line. https://learninglegacy.crossrail.co.uk/documents/execution-strategy- delivering-londons-elizabeth-line/. Date accessed 10 January 2022.
• Wright S and Palczynski R (2017). Crossrail programme organization and management for delivering London’s Elizabeth line. https://learninglegacy.crossrail.co.uk/wp- content/uploads/2017/09/1R-001-Programme-organisation-and-management.pdf. Date accessed 10 January 2022.