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CriticalSuccessFactors-Rockart1.pptxCritical Success Factors (Jack Rockart)
What are they?
Why have them?
For whom?
What are the benefits?
How do you do it?
Computer Information Systems • Robinson College of Business • Georgia State University
Critical Success Factors
What are they?
Those few things that must be done well for the organization to survive and/or prosper.
Computer Information Systems • Robinson College of Business • Georgia State University
Critical Success Factors
Why have them?
So that you can pay attention to them!
Computer Information Systems • Robinson College of Business • Georgia State University
Critical Success Factors
For whom?
For senior and middle management – but not as the same group
Different levels of management will have different CSFs
To use CSFs effectively, you need to be capable of creative thinking
Computer Information Systems • Robinson College of Business • Georgia State University
Critical Success Factors
What are the benefits?
For specifying critical information systems
To focus attention on important matters
As an management alignment technique
Computer Information Systems • Robinson College of Business • Georgia State University
Critical Success Factors
How do you do it?
A five-step approach:
What objectives are central to your organization?
What critical success factors are essential to meeting these objectives?
What decisions are key to these critical success factors?
What variables underlie these decisions and how are they measured?
What information systems will produce these measurers?
Computer Information Systems • Robinson College of Business • Georgia State University
