Homework Question

Suzie Smith

123 Main Street

Houston, TX. 76671 (301) 555-1212

[email protected]

February 3, 2018

McDonald Corporation

James Skinner

1 McDonald's Plaza, Oak Brook, IL, 60523

Cell (630) 623-3000

Fax (630) 623-5004

Dear James, Skinner,

The intent of my proposal is to show how the human resources can help McDonald operate and

compete on a global level. I would recommend having a training and development program that focuses

on cultural etiquette and diversity training. This will help employees know-how to effectively

communicate better with there customers, by knowing what is acceptable language to use, gestures,

such as hand movements, body language, appropriate facial expressions. This is important because as a

global company you want to make sure your employees are culturally aware of what the norms and

customs are to prevent any miscommunication.

The proposal can be implemented by having all employees attend a mandatory training session that

focuses on educating them with information based on the culture of each country to give the employee

a better understanding of how how they operate there. Human resource will go over the country's

custom such as acceptable attire to wear, the proper way to communicate with members of the

communities. This will help in making sure the employees have all the tools and resources in order to be

successful.

The expected outcome of the implementation will have an increase in overall customer satisfaction

reduce litigation, and increase employee retention rate. The three factors that are important to

McDonald are there employee, customers, and overall experience. This will in turn provide an increase

profit for McDonald results by giving them a bigger stake in the market than its competitors.

Sincerely,

Suzie Smith

Human Resources Division

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Suzie Smith

123 Main Street Houston, TX. 76671

4.30-1-)-.5.55.1212

February 3, 2018

McDonald Corporation

James Skinner

1 McDonald's Plaza, Oak Brook, IL, 60523

Ce1.146-30)-62.3.30GQ-

Fax46-34)-62-3-5004-•

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Human Resources Division

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Sincerely,

Ms. Suzie K. Smith 123 Main Street

Houston, TX. 76671

February 3, 2019

McDonald's Corporation Mr. James Skinner, CEO 1 McDonald's Plaza Oak Brook, IL, 60523

RE: HR Training Proposal

Dear Mr. Skinner,

The intent of my HR proposal is to show how the Human Resources division can successfully partner

with the McDonald's Corporation to operate and compete on a global level. In this strategic endeavor, I

would recommend implementing a training and development program that focuses on cultural

etiquette and diversity training initiatives. This will help the employee workforce fully understand how

to effectively communicate with their customers using acceptable language such as gestures, body

language, appropriate facial expressions, and other culturally acceptable norms that positively influence

diversity initiatives within the organization. This is important because as a global company every

employee must be culturally aware of the specific norms and customs that represent the customers in

order to prevent any miscommunication of potential situations.

This proposal can be implemented by having all employees attend mandatory training sessions that

focus on providing informational knowledge based on the culture of each country that McDonald's

currently operates and competes on a global footprint. The Human Resources division will review each

countries customs (ie:, acceptable attire, language, local regulations), including the proper way to

communicate with the customers of the local communities. This will help ensure employees have all the

tools and resources necessary to be successful in a diverse environment.

The expected outcome of this HR training implementation will reflect an increase in overall customer

satisfaction, reduce potential litigation, improve our diversity efforts, and increase both employee

recruitment and retention rates. These identified factors are most important to McDonald's overall

operating and global competitive status. In conjunction with an HR partnership, the diversity training

initiatives will provide an increased profit margin for the organization that results in a larger stake in the

market share then its competitors.

I am available at your convenience to further discuss this HR proposal. I can be reached at my office

(301) 555-1212 or by email at [email protected] .

Sincerely,

Suzie K. Smith

HR Director