itc

Course Project Scenario

Sheet 1

Introduction

The scenario described below will be used as a guide for various exercises and assignments

throughout the rest of this course. Additional information will be provided, as required, during

future units to help better define the situation and environment of the project. If questions arise

or you have specific questions, do not hesitate to contact the professor. Remember, the project

will take place throughout the course, so we will take steps to complete the project in each unit.

Company

Massive Solutions International (MSI) is a global company providing information technology

solutions to a wide customer base.

Challenge

MSI’s current data center is located on the U.S. Gulf Coast, which is often plagued with

catastrophic weather events. The company desires to implement a new state-of-the-art data

center for its North American operations, capable of supporting strategic growth and expansion

in an area with more stable weather patterns.

The Chief Information Officer (CIO) for MSI, Ms. Stephanie Jones, has been selected to lead

this project. The Chief Executive Officer (CEO), Mr. Gerald O’Conner, would like to see the

project completed within 18 months. The start date will be the first of next month. The company

has allocated $6 million in funding and identified an 8,000 square foot facility in a weather-safe

location. The corporate management team initially consists of people listed below (the project

manager [PM] can add additional members as needed):

Position Name Phone E-mail

CEO Mr. Gerald O’Connor 888-555-

1234

GO’[email protected]

VP Ops Ms. Sandra Murray 888-555-

4321

[email protected]

CFO Mr. Ira Moneybaggs 888-555-

2314

[email protected]

CIO Ms. Stephanie Jones 888-555-

1122

[email protected]

Chief IT

Engineer

Mr. Kenneth Bolts 888-555-

2345

[email protected]

Network

Engineer

Ms. Paulita Espinoza 888-555-

6578

[email protected]

Software

Engineer

Mr. Leroy Hawkins 888-555-

8899

[email protected]

Applications

Specialist

Mr. Ibrahim Al-Sahiri 888-555-

7465

[email protected]

Course Project Scenario

Sheet 1

There may be a requirement for outside vendors during the execution of this project.

Initial Project Objectives

 Build-out a new state-of-the-art 8,000 square foot facility.

o Ensure power; heating, ventilation, and air conditioning (HVAC); and

communication resources are sufficient to support the new data center.

 Relocate 225 physical and virtual servers along with the supporting network

infrastructure to the new data center.

 Establish a help-desk operation for the new data center (Tier 1 and Tier 2).

 Perform improvements on the existing office space, and relocate 70 IT employees from

the old data center to their new office space.

 Ensure business applications are migrated from the old data center to the new and tested

for proper functionality.

 Ensure data security concerns (physical, logical, and personnel) are addressed.

The PM will need to have the ability to work with all groups—from construction trades, to union

staff, to senior executives—possessing a genuine understanding of what each group is doing to

accomplish the objectives of the program.