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STUDENT ASSESSMENT TASKS
ASSESSMENT
Task 2
BSBXCM501 Lead communication in the workplace
This unit forms part of the following qualification:
BSB50420 Diploma of Leadership and Management
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BSBXCM401 Assessment 1 - Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022 |
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Introduction 3 Assessment Task 2: Project 4
The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.
For you to be assessed as competent, you must successfully complete two assessment tasks:
· Assessment Task 1: Knowledge questions – You must answer all questions correctly.
· Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
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Assessment Task 2: Project Portfolio |
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
· a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
· your learning resources and other information for reference
· Project Portfolio template
· Simulation Pack for this unit if using the provided case study.
Ensure that you:
· review the advice to students regarding responding to written tasks in the Business Works Student User Guide
· comply with the due date for assessment which your assessor will provide
· adhere with your RTO’s submission guidelines
· answer all questions completely and correctly
· submit work which is original and, where necessary, properly referenced
· submit a completed cover sheet with your work
· avoid sharing your answers with other students.
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Assessment information |
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Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on: · where this task should be completed · how your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Activities
Complete the following activities:
1. Carefully read the following:
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This project requires you to demonstrate that you can lead communication in the workplace by: · researching internal and external information needs · developing and implementing communication protocols · persuasively and professionally presenting information to negotiate desired outcomes to a variety of audiences · improving communication challenges and processes through review. |
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Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation! |
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You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio. You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation. |
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Examples of suitable issues or projects you may want to consider include: · wage negotiations · property lease agreements · KPIs · project scope negotiations · deliverable due dates · supplier payment terms · internal budget discussions |
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If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to communication already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be done. |
2. Guide workplace communication
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Complete Section 1 of the Project Portfolio to: · research internal and external information needs of your chosen organisation · develop and implement communication protocols according to information needs · prepare to mentor someone (e.g. junior employee) to achieve the organisation’s communication goals and adhere to developed protocols |
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· mentor the chosen person. |
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The mentoring session should last for 15 minutes. The mentoring session may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the person being mentored. This can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. |
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Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio. |
3. Engage in workplace communication
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Complete Section 2 of the Project Portfolio to engage in separate negotiations with two different audiences. For each occasion, you will: · prepare to negotiate by identifying the method/style of communication, understanding any diverse needs of the audience, planning to address barriers/risks and establishing desired outcomes of the negotiation. |
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· present complex information related to your chosen workplace issue or project: · in a succinct, clear and persuasive manner · to positively influence others · evaluate differences in perspective and critically examine outcomes · negotiate desired outcomes, focussing on key outcomes |
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· confirm and implement key outcomes using appropriate methods. |
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The objectives of the negotiation are for you, as a workplace leader, to: · model/motivate respectful communication · achieve key outcomes · communicate according to organisational requirements and goals. The negotiation will last for approximately 20 minutes and may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the other negotiation party. Negotiations can take place in a variety of ways as long as organisational requirements are adhered to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you meet the timeframes allocated and that you adapt your communication style for the different audiences. |
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Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio. |
4. Review communication
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Complete Section 3 of your Project Portfolio to: · use digital technology to obtain feedback from a variety of sources about the outcomes of your communication and negotiations (including the effectiveness of communication channels, systems and processes). · document and implement communication improvements |
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Attach required evidence as indicated in your portfolio. |
5. Submit your completed Project Portfolio
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Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached. Submit to your assessor for marking along with attachments as indicated. |
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Student name: |
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Assessor: |
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Date: |
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Documents reviewed: |
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Section 1: Guide workplace communication |
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Describe the business or organisation you are basing this project on. What is the name of the business/organisation? Which industry is it part of? What are the main activities in the business/organisation? What are the broader organisational objectives and goals? |
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Summarise organisational policies and procedures Which policies/procedures are applicable to your project/issue and/or workplace communication? How are they applicable? Attach policies/procedures to your portfolio. |
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Summarise legislative requirements Which legislation applies to your project/issue and/or workplace communication? How do they apply? |
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Research information needs of the business/organisation Provide a written summary of your research. What are the internal information needs? What are the external information needs? Are there any special needs/diverse cultures to consider? How do the needs relate to broader organisational goals? Which sources did you use to obtain information (at least three, including digital sources)? How did you extract relevant information from minor references? Attach proof of your research sources (e.g. internet search, video of interview) to your portfolio. |
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Develop communication protocols Consider the identified information needs and organisational goals to develop at least two communication protocols. Adapt the protocols (e.g. by using a different colour or font) to address at least two different contexts (e.g. deaf employees). Attach your protocol (including adaptations) to this section of the portfolio. |
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Support and implement developed protocol(s) Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols. At least one of your materials should use digital technology. Make sure the materials direct others to adhere to organisational communication requirements. Implement the materials in the workplace (e.g. upload an intranet post, place a poster on the notice board). Attach proof of the implemented materials to this section of the portfolio (e.g. photo of poster on notice board). |
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Mentor others to achieve communication goals Who are you mentoring? What expertise/wisdom/knowledge are you able to offer? What mentoring principles will you follow? How will you address organisational communication requirements and goals? How will you motivate them to communicate respectfully and consider everyone’s needs? Attach proof of your mentoring session to this section of the portfolio (unless viewed in person by your assessor). |
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Section 2: Engage in workplace communication and negotiation |
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Prepare to communicate complex information and negotiate outcomes. What information (related to your selected workplace project or issue) must be conveyed and negotiated? With whom will the information be conveyed and negotiated (at least two different audiences on separate occasions)? |
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First occasion: |
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Describe the audience Are you aware of any communication challenges? Are you aware of any differing perspectives? |
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Plan outcomes What are the potential outcomes of the negotiation (at least two)? What are your desired outcomes (at least one)? |
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Plan approach How will you communicate? · What method will you use? · What communication style will you adopt? · Why is this style suitable? What communication challenges/risks do you anticipate (at least two)? How will you remove any barriers that may influence understanding? Which negotiation techniques will you follow to positively influence others? |
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Communicate complex information and negotiate Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor). |
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Confirm negotiation outcomes With whom will you confirm the key outcomes of the debate? How will you confirm the key outcomes of the negotiation? Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting, draft email). |
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Implement negotiation outcomes Attach proof of the implementation of negotiation outcomes to this section of the portfolio |
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Second occasion: |
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Describe the audience Are you aware of any communication challenges? Are you aware of any differing perspectives? |
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Plan outcomes What are the potential outcomes of the negotiation? What are your desired outcomes? |
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Plan approach How will you communicate? · What method will you use? · What communication style will you adopt? · Why is this style suitable? What communication challenges do you anticipate? How will you remove any barriers that may influence understanding? Which negotiation techniques will you follow to positively influence others? |
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Communicate complex information and negotiate Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor). |
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Confirm negotiation outcomes With whom will you confirm the key outcomes of the debate? How will you confirm the key outcomes of the negotiation? Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting). |
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Implement negotiation outcomes Attach proof of the implementation of negotiation outcomes to this section of the portfolio (e.g. performance review spreadsheet updated to reflect new KPIs). |
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Section 3: Review communication |
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Obtain feedback on communication and negotiation Use digital technology (e.g. online survey, email) to obtain feedback from at least two sources (e.g. from mentoring session, or negotiations). As you seek feedback, consider your communication/negotiation as well as the broader organisation’s communication systems, channels and processes. Summarise the feedback. Attach proof of the feedback to this section of your portfolio. |
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Identify opportunity for improvement What areas of your communication and negotiation need improvement? How effective were the communication channels, systems and processes? What areas of the team or organisational practices need improvement? |
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Document and implement improvement requirements Follow organisational requirements to document areas needing improvement. Implement any improvements to organisational practices (e.g. amended policies/procedures/protocols) Attach proof to this section of your portfolio |
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BSBXCM501 Assessment 2 - Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022 |
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BSBXCM501 Assessment 2 - Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022 |
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