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Contents

Introduction 3

Assessment Task 1: Knowledge questions 4

Introduction The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.

For you to be assessed as competent, you must successfully complete two assessment tasks:

● Assessment Task 1: Knowledge questions – You must answer all questions correctly.

● Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.  

Assessment Task 1: Knowledge

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Assessment Task 1: Knowledge Questionnaire

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

● review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

● comply with the due date for assessment which your assessor will provide

● adhere with your RTO’s submission guidelines

● answer all questions completely and correctly

● submit work which is original and, where necessary, properly referenced

● submit a completed cover sheet with your work

● avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

● where this task should be completed

● the maximum time allowed for completing this assessment task

● whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Task 1 - Knowledge Questionnaire

Question 1.1 Complete the table to describe legislative and organisational requirements relevant to workplace communication. The first row has been completed as an example for you to follow.

Description Example (provide two, with at least one

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Description Example (provide two, with at least one addressing digital communication requirements)

Best practice Good practices that have been agreed upon by experts and have proven to achieve successful results.

ISO Standards for communication (industry specific) e.g. ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general.

ISO standards for artificial intelligence and data security.

Legislation

Workplace policies/procedures

Codes of conduct

Reputation and culture

Question 1.2 Discuss communication challenges in the workplace. Consider the following in your answer:

● description of four challenges (conflict, risks/safety hazards, unethical communication, organisational messaging)

● at least two techniques that may be used to respond to each of the

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● at least two techniques that may be used to respond to each of the mentioned challenges.

Question 1.3 List five methods of workplace communication:

Question 1.4 Outline four communication styles using the table below.

Style Description

Question 1.5 List five things a mentor should consider/do as they mentor and coach others.

Question 1.6 List four key principles of cross-cultural communication

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Question 1.7 List four key principles to consider when communicating with people who have special needs or disabilities.

Question 1.8 Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow.

General example (provide one)

How to consider cross-cultural and special needs/disability in the communication (provide one example)

Internal and external communication guides

Nominated means of communication for identified purposes

Include accessibility requirements for webpage design

Risk based/emergency communication guides

Style/formatting communication guides

Allocation of responsibility

Question 1.9 Discuss what negotiation in the workplace entails and three techniques that can be used to ensure successful negotiation.

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