Management 4

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Contents

Introduction        3

Assessment Task 1: Knowledge questions        4

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Introduction

The assessment tasks for BSBCMM511 Communicate with influence are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBCMM511 Communicate with influence  describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

For you to be assessed as competent, you must successfully complete two assessment tasks:

● Assessment Task 1: Knowledge questions – You must answer all questions correctly.

● Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.  

Assessment Task 1: Knowledge Questionnaire

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

● review the advice to students regarding answering knowledge questions in the Business Works Student User Guide.

● comply with the due date for assessment which your assessor will provide

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● answer all questions completely and correctly

● submit work which is original and, where necessary, properly referenced

● submit a completed cover sheet with your work

● avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

● where this task should be completed

● the maximum time allowed for completing this assessment task

● whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide.

Task 1 - Knowledge Questionnaire

Question 1.1  Explain how tone, structure and style of your communication may impact on others.

Define tone, style and structure as they relate to communication

Explain how the tone, style and structure impacts others

Use an example to illustrate your answer

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Question 1.2 Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential.

Why is it important?

Examples 1.

2.

3.

Question 1.3 Discuss three ways by which a business can ensure that confidentiality is maintained at work.

1.

2.

3.

Question 1.4 Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached.

Question 1.5 Explain the mediation process and at least three key principles that should be taken into account when mediating at work.

Mediation Process

Key Principles 1.

2.

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3.

Question 1.6 Discuss three effective conflict resolution techniques.

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2.

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Question 1.7 Discuss key steps to be followed to identify and resolve workplace problems.

Question 1.8 Outline three effective communication techniques for de-escalation of a difficult situation.

1.

2.

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Question 1.9 Outline effective strategies for cross-cultural communication.

Question 1.10 Outline at least five important considerations in ensuring that a meeting is structured.

1.

2.

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3.

4.

5.

Question 1.11 Explain at least five considerations to ensure that a meeting is inclusive.

1.

2.

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Question 1.12 Explain how organisational policies and procedures address:

● presenting and negotiating ● leading and participating in meetings ● making presentations ● confidentiality of information

Question 1.13 Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen industry. Use the table to complete your answer:

Industry

E.g. Transport

Examples (at least two)

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Examples (at least two)

Media and government organisations (at least two):

Events (at least two):

Communication channels (at least two):

BSBXCM401 Assessment 1 - Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updated 28/02/2022

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