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BSBPEF502 Develop and use emotional intelligence
This unit forms part of the following qualification:
10733NAT Diploma of Entrepreneurship and Innovation
BSB50420 Diploma of Leadership & Management BSB50620 Diploma of Marketing and Communications
BSB50820 Diploma of Project Management
ASSESSMENT
TASK 2
Project Portfolio
BSBPEF502 Develop and use emotional intelligence
Assessment 2 - Project Portfolio
This unit forms part of the following qualification(s):
10733NAT Diploma of Entrepreneurship and Innovation
BSB50420 Diploma of Leadership & Management
BSB50620 Diploma of Marketing and Communications
BSB50820 Diploma of Project Management
Contents
Task 2 – Project Portfolio 3
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Assessment Task 2: Project Portfolio |
Information for students
In this task, you are required to complete activities and fill out a project portfolio included in the assessment. You will participate in a number of activities to demonstrate that you can identify, use and promote emotional intelligence in yourself and others.
You will need access to:
· a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
· your learning resources and other information for reference
· Project Portfolio template included in this assessment..
Ensure that you:
· review the advice to students regarding responding to written tasks in the Assessment Overview document
· comply with the due date for assessment which your assessor will provide
· answer all questions completely and correctly
· submit work which is original and, where necessary, properly referenced
· submit a completed cover sheet with your work
· avoid sharing your answers with other students.
Task 2 Project Portfolio
Complete the following activities:
1. Carefully read the following:
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Parts of this project require you to work with others collaboratively in a team setting where you will be able to demonstrate that you can recognise and respond to the emotional states of others and promote the development of emotional intelligence in yourself, and others. You can do this based on the assumption that you are the team leader of a case study business |
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Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. |
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2.1 Test
Undertake EI tests:
a) Quiz Yourself: Do You Lead with Emotional Intelligence? : https://hbr.org/2015/06/quiz-yourself-do-you-lead-with-emotional-intelligence
How did you score?
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Self-Awareness |
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Positive outlook |
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Emotional self-control |
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Adaptability |
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Empathy |
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b) Test you EI- how well do you read other people? https://greatergood.berkeley.edu/quizzes/ei_quiz
How did you score?
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c) Test your personality – Myers-Briggs
https://www.16personalities.com/free-personality-test
What is your Myers-Briggs personality?
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d) Test your personality -DISC test
https://www.123test.com/disc-personality-test/
What is your DISC personality?
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2.2 Develop evaluation criteria and test yourself
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Develop a set of evaluation criteria that you can use for assessing emotional strengths and weaknesses in yourself. You must develop a set of at least 10 questions that will help you to analyse strengths and weakness related to: · Empathy · Emotional self-control · Positivity · Adaptability You can develop the evaluation however you choose, namely multiple-choice questions, true or false, respond to the scenario etc. You will be using this criterion to analyse yourself and you may choose to develop a soft or hard copy evaluation or you may like to use an online tool. You must also develop some way to measure the results, for example, a point system for multiple choice. Complete the review yourself and add it in the space provided below:
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3. Review and feedback
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Document your findings from the activity step above and discuss the results with two other people – these may be classmates you know well or family and friends. Using the space provided below, ask them to give you feedback(what they believe your emotional strengths and weaknesses are) and take notes so you can include their analysis in your personality test review.
Now, answer all of the questions below using the results of your evaluation to guide your answers. Each question should be answered in approximately a paragraph and be professionally written in a way that clearly explains your concepts and ideas in a logical and cohesive manner.
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4. Round table discussion
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In a group round-table style discussion with a student group of approximately four or five, you will analyse the results of your emotional intelligence assessment with others and share ideas on ways to improve your emotional intelligence and also how this can contribute towards the team goals and objectives of the business. The group will also share stories of their own personal culture and its characteristics, and any experiences they would like to share (positive or negative). Each person will have a turn (10 minutes per person) to talk about: · Personal characteristics in relation to emotional intelligence, as set out in the personality test results. · Personal stressors, resulting emotions and actions to control emotional responses. · Own emotional response to unmet needs and effective strategies to control emotional responses. · Emotional triggers in the workplace and an analysis of how this can make you react (negatively) or respond (appropriately). Then, with your group participants, share and discuss strategies for improving your emotional intelligence based on the reviews you have made in your portfolio and discuss the methods for responding to personal stressors and how likely they are to work. Make sure you take notes on strategies brainstormed for yourself and for at least two of the other participants as you are going to have to develop individual and team plans in later steps. This part of the discussion must run for at least 30 minutes and not more than one hour. Your assessor will be looking to see that you can: · respond appropriately to the emotional states and cues of others · create an inclusive atmosphere by way of speech and interaction · demonstrate consideration, empathy and acknowledgement of others’ feelings and perspectives · create opportunities for others in the group to express themselves: their ideas, thoughts and feelings · evaluate impacts of specific situations discussed and the impact of reacting versus responding · demonstrate effective communication skills including: · Speaking clearly and concisely · Using non-verbal communication to assist with understanding · Asking questions to identify required information · Responding to questions as required · Using active listening techniques to confirm understanding |
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This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. |
5. Develop a personal emotional intelligence development plan
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After the round table, using the feedback from your group as well as the results from your evaluation, plan how you are going to improve your own emotional intelligence. Your emotional intelligence development plan should include at least 5 actions you could take to improve your ability to identify and respond appropriately to a range of expressions of emotions. Keep this plan private for now and do not share with the rest of your group. Based on the identified areas for improvement and/or gaps, list at least five activities that should improve your ability to identify and respond appropriately to a range of emotional expressions through self-reflection and feedback from others. Enter the activities in order of priority.
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6. Develop a team emotional intelligence development plan
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Assume you are the team leader for the group that you were in for the round table discussion. Select two members from this group to develop planning for. Use the portfolio secretion provided below to develop these plans based on the information you learned during the round table discussion. Ensure that actions will help this team member to meet the organisational and team goals. You will develop these plans on your own based from your observations during the round table and not in discussion with your team members. You have to complete one of these activities planned so make sure it’s something realistic that can be completed in the classroom. Complete the following tables for two team members after the roundtable discussion in the role of their team leader or manager.
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7. Discuss the plans with team members
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Meet individually with the two team members as if you were their manager and discuss the plan in a positive manner that highlights the actions and benefits to themselves and their team. Explain your decisions about actions that will help them to achieve their goals. The meeting should last for at least 15 minutes each and no more than 30 minutes. Your assessor will be looking to see that you can: · respond appropriately to the emotional states and cues of your team members by being flexible and adaptable, modifying your approach as relevant · create an inclusive atmosphere by way of speech and interaction · demonstrate consideration, empathy and acknowledgement of their feelings and perspectives · create opportunities to express themselves: their ideas, thoughts and feelings about your plans · demonstrate effective communication skills including: · Speaking clearly and concisely · Using non-verbal communication to assist with understanding · Asking questions to identify required information · Responding to questions as required · Using active listening techniques to confirm understanding |
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This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. |
8. Implement planning to achieve two different work tasks
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Based on your planning and the meetings with your team members, it’s now up to you and your team to implement an aspect of the planning in order to enhance the team’s performance and complete two work tasks. This could include completing a professional development session together, a trust or team building activity or the development of something for the business that helps to achieve a team or organisational goal. Make sure you adhere to the professional development policy and procedures. The two tasks must be different, for example, you cannot complete two team building activities. Summarise this information in your portfolio and attach the policy. Answer the following reflective questions:
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BSBPEF502 – Assessment 1 - Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updates 10/12/21 |
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