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The assessment tasks for BSBLDR523 Lead and manage effective workplace relationships are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBLDR523 Lead and manage effective workplace relationships describes the skills and knowledge required to lead and manage effective workplace relationships.

For you to be assessed as competent, you must successfully complete two assessment tasks:

· Assessment Task 1: Knowledge questions – You must answer all questions correctly.

· Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

· review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

· comply with the due date for assessment which your assessor will provide

· answer all questions completely and correctly

· submit work which is original and, where necessary, properly referenced

· submit a completed cover sheet with your work

· avoid sharing your answers with other students.

Task 1 – Knowledge questions

Provide answers to all of the questions below:

Identify five ways in which workplace systems and policies and procedures can assist in building effective relationships.

Question 1.2

Workplace policies and procedures are often based on legislation and regulations.

Discuss the purpose of each of the following Acts and for each Act explain why the Act is important for ensuring effective workplace relationships. 

· Age Discrimination Act 2004 

· Disability Discrimination Act 1992 

· Fair Work Act 2009  

· Racial Discrimination Act 1975 

· Sex Discrimination Act 1984. 

Question 1.3

Explain how effective problem-solving and conflict resolution strategies outlined in policies and procedures can support the identification and resolution of workplace problems, thus maintaining effective workplace relationships. 

Question 1.4

Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring a harmonious workplace and the way in which staff interact and communicate with each other. 

Question 1.5

Many workplaces encourage their staff to build networks both internally and externally to the organisation. This may be through online networks, such as LinkedIn, or by engaging with the community and other services or business that may be of benefit to the organisation. Furthermore, professional development processes encourage staff to meet new people by attending conferences, training sessions and other events.

Discuss three reasons why networking can lead to a more productive and effective workplace environment.

Question 1.6

Not everyone is the best at communicating or interacting with other people. A workplace will consist of people from different backgrounds and cultures, those with different life, education and work experiences, those with varying abilities and needs. Some organisations have in place a variety of systems and supports for their staff. These may relate to staff wellbeing/ employee assistance programs, training in soft skills such as communication and interpersonal skills, diversity training, and so on.

Explain how these types of processes can assist staff to work more effectively together.

Question 1.7

Explain the value of consulting with employees on topics such as workplace issues, innovation, diversity, work health and safety, and professional development.

Question 1.8

Explain the requirements under Modern Awards to consult with employees, including the circumstances in which consultation is required and the steps that must be taken by employers in consulting with employers.

Question 1.9

List five different ways an employer may choose to consult with employees.

Question 1.10

Describe a general process for conflict management.

Question 1.11

List four ways an employer must manage the tasks and responsibilities of employees.

Question 1.12

Discuss how a manager can address cultural and social sensitivities in their team to ensure inclusivity and be mindful of diversity.