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This project requires you to develop critical and creative thinking in others by:

· researching critical and creative thinking as it relates to learning and the workplace

· identifying a team and individuals under your leadership who require coaching in critical and creative thinking

· assessing individual and team critical thinking skills

· facilitating formal and informal learning opportunities in critical thinking

· providing an opportunity for team members to apply critical thinking to a workplace problem

· developing recommendations for improvement in critical thinking learning opportunities.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, you are required to use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

The case study has been designed to cover a wide range of work areas. If you are using the case study, select a work area and team relevant to your field of interest (e.g. IT team, Sales team, Manufacturing team etc.)

You will need to communicate with people who work for, or are involved, in the business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference, email) as long as it meets the requirements outlined in the Project Portfolio.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack.

Choose a suitable leadership role that you’ll assume for this assessment and identify an appropriate team and individual job role(s) within the team that require coaching in critical thinking. It’s important that critical thinking forms an important part of your chosen team/job role(s).

Your assessor must approve your chosen job role and the team and job roles of individual team members who require coaching in critical thinking.

Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

You are now required to complete Section 1 of your Project Portfolio.

To complete Section 1, you need to:

· Research critical and creative thinking characteristics, models, features, skills, techniques, applications and learning environments.

· Provide an overview of your chosen organisation and its products, services and programs.

· Identify how critical and creative thinking is supported and inhibited in the organisation.

· Plan how to articulate key features of critical and creative thinking concepts to your team at an upcoming team meeting (step 4).

· Develop questions to identify critical and creative thinking knowledge gaps in your chosen team and individual team members at an upcoming team meeting (step 4).

· Plan how you will approach teamwork and communication at the upcoming meeting to be inclusive and collaborative.

Make sure you have answered all questions in Section 1. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these upon submission.

You will use the work done in this section of the Portfolio to guide a team meeting in the next activity. In preparation, read through step 4.

Arrange a meeting with your team to determine team and individual team member’s critical and creative thinking knowledge gaps. Make sure you have your questions ready to use at the meeting and are familiar with the teamwork tools and techniques identified in Section 1 of your Project Portfolio.

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This meeting may take place with classmates or your assessor may play the role of one or more team members.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

Section 1: Plan and assess critical thinking

About the organisation

Provide an overview of your chosen organisation and product/services/programs.

Include:

· name of the business

· description of what the business does

· key operational processes

Critical thinking within the organisation

Identify how critical thinking is an important part of the organisation.

Include:

· how critical thinking is a part of the business, such as:

· the vision and objectives of the organisation

· assessment of the work environment as it relates to critical and creative thinking, including:

· systems, policies and procedures supporting critical thinking

· barriers to critical thinking in existing organisational systems

· legislative requirements related to critical thinking and training for your chosen team.

· how critical thinking is required as part of the work done by your chosen team

· list of critical thinking skills required for the employees who are going to be coached

Plan team meeting

Plan how to articulate key features of critical and creative thinking concepts to the relevant team.

Develop a set of at least five questions to identify critical and creative thinking knowledge gaps for your chosen team and one of your chosen individual(s).

Teamwork

Plan for teamwork, including:

· what the diverse requirements are of your team (e.g. cultural differences)

· how you will establish connections and understanding (e.g. ice-breaker)

· techniques you’ll use to negotiate, influence and elicit the views of your team.

Consult with your team as a whole, and with individual team member(s) to:

· Articulate key features of critical and creative thinking concepts.

· Identify at least two critical and creative thinking knowledge gaps for your team and at least two critical and creative thinking knowledge gaps for at least one individual team member.

· Establish your team’s views and experience of the organisation’s approach to critical thinking.

· Collaborate with team members to identify workplace problems that fall within the scope of the team and require further critical thinking.

· Negotiate with team members which problem is the most pressing and relevant. The team members will apply critical thinking to this problem later on in the assessment.

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This meeting should take 20 minutes.

As you engage with team members, you are required to demonstrate effective communication and teamwork skills including:

· speaking clearly and persuasively to communicate your ideas and thoughts

· asking questions and listening to seek the views and opinions of all team members

· using appropriate language suitable to the team dynamics.

As you interact, establish connections and understanding with each team member and make sure you collaborate and negotiate using techniques that includes and considers all participants. You will be assessed on this.

You are now required to complete Section 2 of your Project Portfolio.

To complete Section 2, you need to:

· Summarise the outcomes of the team meeting.

· Develop at least two processes relevant to your organisation that provide a safe critical and creative thinking environment.

· Plan one formal and one informal learning opportunity for team member(s). The learning opportunities must address the knowledge gap(s) identified in the team meeting. Make sure that between your two learning opportunities you cater for a whole team and an individual. (i.e. one opportunity should be for a team and one opportunity should be for an individual).

· Plan for team members to apply critical and creative thinking to the workplace problem selected as part of the team meeting.

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The formal and informal learning opportunities and application of critical thinking skills can take place in any relevant format as long as they adhere to the requirements set out int Section 2 of the Project Portfolio.

Ideas for formal learning opportunities are:

· Face-to-face training session with a PowerPoint presentation

· Interactive online training course with a quiz

· Written document with a draft email to relevant staff

Ideas for informal learning opportunities are:

· Discussion over a cup of coffee with relevant team member

· Feedback on work they’ve done (e.g. using review functionality in software)

· Poster

Ideas for application opportunities are:

· Hosting a hackathon

· Workplace competition

· Brainstorming session

· Report writing using graphical representation of data

Make sure you have answered all questions in Section 2. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these upon submission.

You will use the work done in this section of the Portfolio to facilitate the formal and informal learning opportunities and application of critical thinking skills in the next steps. In preparation, read through steps 6,7 and 8.

Make any necessary arrangements with the team member(s) who are participating in your planned formal and informal learning opportunities as well as your planned application opportunity (e.g. arrange a meeting, draft an email with attached documents etc.).

Make sure you are prepared to facilitate these opportunities and seek feedback as planned in Section 2 of your Project Portfolio (e.g. required resources have been developed).

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The opportunities may take place with classmates or your assessor may play the role of one or more team members.

If the opportunity requires face-to-face interaction, this can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of how you facilitated the learning or application opportunity to Section 3 of your Project Portfolio.

Section 2: Support critical thinking

Knowledge gaps

Summarise the outcomes of your team and individual meeting(s). Include:

· at least two critical and creative thinking knowledge gaps for your team

· at least two critical and creative thinking knowledge gaps for one individual team member

· team/individual’s experience of organisation’s approach to critical thinking

· list of workplace problems identified in the meeting that are relevant to the team

· a description of the problem chosen through negotiation at the meeting as the most pressing and relevant.

Attach proof of your team and individual job role meeting(s) (e.g. video, screen recording of virtual meeting) to this section of the portfolio (if not already viewed in person by your assessor).

Safe processes

Use the work done in Section 1 of your Project Portfolio and the knowledge you’ve gained from the team/individual meeting(s) to develop at least two processes that create a safe environment for critical and creative thinking.

For each process, include:

· a description of the process

· how the process supports a safe critical and creative critical thinking environment.

· description of at least three sources of information related to the process

· resources required for the process to be implemented

· any relevant legislative requirements.

Attach proof of the developed processes and information sources to this section of the portfolio.

Plan learning opportunities

Use the work done in Section 1 of our Project Portfolio and the knowledge you’ve gained from the team/individual meeting(s) to plan one formal and one informal learning opportunity to address the identified knowledge gaps.

For both the formal and informal learning opportunity, include:

· a description of how learning will take

· who the learning opportunity is aimed at (e.g. team or individual).

· how the opportunity complies with organisational and legislative requirements

· reason for choosing the approach

· how you will collect feedback.

Application

Plan one opportunity for team member(s) to apply their critical thinking skills to address the workplace problem chosen at the team meeting.

Include:

· who will participate in the problem-solving process (i.e. which team members?)

· which critical thinking skills and techniques will be applied by the team member(s)

· how you will give feedback on the performance of their task

· how you will collect feedback regarding the opportunity you provided.

Attach:

Proof of team/individual meeting(s) (if relevant)

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Developed processes (x2)

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Proof of information sources

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This is your opportunity to demonstrate your ability to lead a team or individuals to develop their critical thinking ability by addressing their knowledge gap(s).

Facilitate the formal learning opportunity planned in step 5. Make sure you:

· Focus on their specific knowledge gaps.

· Seek feedback from team member(s) about the learning opportunity you’ve facilitated.

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If your formal learning opportunity addressed knowledge gaps of your team, then this learning opportunity will address the knowledge gap(s) of an individual team member. Alternatively, this learning opportunity will be for your team if the formal learning opportunity was created for an individual.

This is your opportunity to demonstrate your ability to lead a team or individual to develop their critical thinking ability by addressing their knowledge gap(s).

Facilitate the informal learning opportunity planned in step 5. Make sure you:

· Focus on their specific learning gap(s).

· Seek feedback from team member(s) about the learning opportunity you’ve facilitated.

This is your opportunity to demonstrate your ability to lead a team and individuals to develop their critical thinking ability by facilitating an opportunity for them to apply their critical thinking skills.

Facilitate the application opportunity planned in step 5. Make sure you:

· Provide clear instructions on what is required by team member(s) as they critically address the workplace problem.

· Provide feedback to the team member(s) relating to their use of critical thinking as they address the workplace problem.

· Identify additional support your team requires.

· Seek feedback from team member(s) about the opportunity you’ve provided.

After the learning and application opportunities, complete Section 3 of your Project Portfolio.

To complete Section 3, you need to analyse feedback and develop at least one recommendation for improvement in future learning.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 3 of the Project Portfolio and make sure you attach these upon submission.

Section 3: Monitor and improve critical thinking practices

Learning opportunities reflection

Summarise the outcomes of the formal and informal learning opportunities you facilitated, including:

· feedback received from team member(s)

· what you did well

· what should be improved

Attach proof of how you facilitated the learning opportunities (e.g. video, screen recording of virtual meeting, emails with instructions etc) to this section of the portfolio (if not already viewed in person by your assessor).

Application reflection

Summarise the outcomes of the application opportunity you provided to team member(s), including:

· feedback given to team member(s)

· additional support required for teams and individuals

· feedback received from team member(s)

· what worked well

· what should be improved

Attach proof of the application opportunities you facilitated (e.g. video, screenshot of social media post etc) to this section of the portfolio (if not already viewed in person by your assessor).

Recommendations

Develop recommendations for improvement in future learning.

Include:

· a list of two recommendations improvements to learning opportunities

· development of at least one recommendation to be implemented in the future

· resources required for the development of the recommendation

· how the recommendation adheres to explicit organisational policies

· how the recommendation adheres to implicit organisational policies

· how the recommendation adheres to legislative requirements

Attach proof of the developed recommendation (e.g. plan for more application opportunities) to this section of your project portfolio.

Attach:

Formal learning opportunity (if relevant)

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Informal learning opportunity (if relevant)

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Application opportunity (if relevant)

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Developed recommendation

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Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

BSBCRT511 Assessment 3 - Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updates 30/01/2022

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