Security Awareness Program Report Assignment
dharam
Continuousassessment1.docx
Anzacio.com
Name & Background
Anzacio.com is an Australian e-commerce company founded in 1998 by Brian Rossie. The company is located in South Australia and is considered to grow further in the upcoming years.
Popular for its product quality and low prices, students and youngsters prefer it for buying required stuff to avail several discounts. Because of its genuine price and wholesale products, it is creating a new supermarket online.
Industry/ Nature of Business
Anzacio.com sells almost everything online. It follows the same approach for selling and buying its products as Amazon does.
Size & Location
At present, Anzacio.com has employed 3,000 people in all of the Australia which includes programmers, cybersecurity experts and other management staff. Anzacio.com has its own programmers who maintains its website. All the orders and their processing take place online.
The online selling company Anzacio.com has an annual turnover of $8M.
Mission/Vision
As the Australia’s highest selling online market, Anzacio.com aims to be one of the top 20 grossing companies in Australia in the year 2019. Its vision is to become a global online supermarket in the upcoming years.
Regulatory Framework
As an online selling company, Anzacio.com comes under the regulatory framework set by the Australian Customer Law.
Risk Appetite
Anzacio.com has and will always have an entrepreneurial level of risk.
|
RATING |
Customer Experience |
Reputation |
Business Disruption |
Health & Safety |
Compliance |
Cost |
|
5 Catastrophic |
More than 1,000 customers having negative experience.
|
Negative national media inclusion over different mediums (incorporates TV radio, papers or potentially internet based life) for more than a week. |
Complete loss of possibility for online sales.
|
Critical wounds or fatalities to representatives. |
Critical arraignment and fines (in accordance with Cost segment).
Broad outsider cases and prosecution. |
Greater than $5M |
|
4 Major |
500 to 1,000 customers having negative experience.
|
Antagonistic national media inclusion over various mediums (incorporates TV radio, papers or potentially web based life) between 4 days to multi week. |
Loss of service capability for 75% to 99% of online sales.
|
Constrained in-tolerant consideration required for representatives. |
Critical arraignment and fines (in accordance with Cost segment).
Broad outsider cases and prosecution. |
$2M - $5M |
|
3 Moderate |
250 to 500 customers having negative experience.
Product delivery stopped to all customers.
|
Antagonistic neighbourhood media inclusion over different mediums (incorporates TV radio, papers as well as internet based life) between 1 day to 4 days
|
Loss of service capability for 50% to 75% of online sales.
|
Out-understanding medicinal treatment required for representatives. |
Report of break to controller with prompt revision to be actualized.
Minor fines (in accordance with Cost section).
|
$1M - $2M |
|
2 Minor |
100 to 250 customers having negative experience.
Wrong product delivered to multiple customers. |
Unfavourable neighbourhood media inclusion over a solitary medium between for a solitary day. |
Loss of service capability for 25% to 50% of online sales.
|
Minor wounds to representatives. |
Reportable episode to controller, no development
Minor rupture of legally binding commitments – counterparty communicates concern. |
$1M - $0.1M |
|
1 Insignificant |
1 to 100 customers having negative experience.
Wrong product delivered to a single customer. |
Controlled negative comments on social media websites. |
Loss of service capability for less than 25% of online sales. |
No injuries to employees. |
Unimportant break, not reportable to controller
Unimportant break of legally binding commitments – no effect on contract execution |
Less than $0.1M |
Justification
The profits Anzacio.com earns from selling products online provides the company a sufficient bank balance to overcome any financial penalties that may apply due to delay of delivering any product or no delivery at all.
The company is majorly concerned about their reputation and image in the online selling industry and always keeps an eye on social media and other channels to ensure that the risk remains within the limits.
Satisfaction of the customers is always the top priority and the probability of not delivering the ordered product is very low- for example due to failed delivery of a product. The management is still improvising its user interface and delivery framework to prevent the company from such type of incidents in future.
