Final design

In designing this information center, we will focus on the attractions, lodging options, transportation options by designing a kiosk that is easy to understand and operate. The monitor will contain touchscreen capabilities and screen resolution no lower than 1280x800 and the ability to enlarge text should that be needed. (New York DOT Gov, 2018) The screen resolution for all mobile phones will be 360x740. There will be no keyboard or pointing device, a software popup keyboard will be provided, (New York DOT Gov, 2018) and interface software created to minimize user typing. There will voice activated software included as an option to navigate the menu. All the functions on the kiosk will perform well on the average smartphone.

Since Nashville is one of the top tourist places in the United States, there will be information for attractions and events, such as historical sites, museums. Included will also be places to stay, hotels, rental apts, or cabins, transportation options such as information for taxi`s, Uber or Lyft. And of course, restaurants in and around the area. There will be a button incorporated for the customer to get a map of the area to make it easier to get around. (Zebra.com, 2018) That can either be emailed or printed by the laser printer in the building housing the kiosk. There will also be an option to make reservations at hotels or food establishments and accept payment methods such as PayPal and credit debit cards. (Zebra.com, 2018)

To accommodate for the people with special needs, there are several specific features, peripherals and kiosk software tools that provides to cater to the special needs audience above and beyond what is required. (Advanced Kiosks, 2018) For example, the VoIP options can be helpful for vision impaired users or interactive kiosks can be outfitted with audio controls that assist the hearing impaired. In addition to the kiosk hardware considerations for disabled users, our kiosk software is also created with the ADA guidelines to make it the friendliest for all people. (Advanced Kiosks, 2018)

The interface will be straightforward and be steady. The begin page screen will have distinctive dialects to pick from, chosen by contact screen, mouse, or voice acknowledgment. The route will have only a couple of real classifications that can be gotten to similarly and will be remain at the highest point of the screen. The subpages will be on the correct side of the screen, where a client can pick sub class whenever. Each connection will be accessible by contact, snap, or voice. (New York DOT Gov, 2018)

Smartphone-Mobile

The route for mobile will be by voice or contact. The console will likewise be a possibility for the hunt field that require client input. The route will be reliable and easy to utilize. The client can likewise make determinations by utilizing voice charges on the off chance that they require sans hands route. The portable form will contain essentially the same as the booth adaptation of this interface. (Weevers, 2011)

I chose Visio for the software to design my mock-ups for this assignment using screenshots of the Nashville Music website as background. There are three different mockups, with 2 kiosks and 1 mobile phone. Below are the results of my design ideas.

Description of options in the first Kiosk

Attractions: Will show a wide variety of the major attractions in and around Nashville including The Grand Ole Opry, Nashville Shores, and all the other attractions Nashville has to offer as well as the surrounding cities.

Lodging: This will give a in depth description of the hotels motels, cabins, B&B that are available to rent by day, week, month. With information on all the amenities they each offer.

Transportation: This will give the name and phone number of all taxi companies, car rentals and of course the phone numbers for Uber and Lyft.

Events: This will have a calendar with all the major events taking place, when, where and any information needed to plan to attend these events.

Restaurants: This will list all eating establishments in Nashville and surrounding areas with the option to make reservations if desired.

Maps: Will provide different maps that can be printed or downloaded to able to move around the Nashville Area and surrounding areas.

Help and More Information: This option will allow you to contact someone if there are questions or you need more information about certain topics.

The second kiosk has different wording but referring to the same elements as the first kiosk. These options are, Things to Do, Places to Stay, Food Scene, Trip Planning, Events, Discount and Deals, and options for Group Travel.

The mobile phone will have basically all the options of the first kiosk, just in a smaller capacity.

Usability testing is very important in software engineering when a small set of software is used, some elements of the use cases can be discovered and corrected before the software is tested and become usable ("Why is it important to do usability testing – UX Planet", 2018). One aim of the usability testing is to expose the usability defects of the system and it has a focus on the how easy it is to use an application. Factors such as flexibility on the Tourists system, which will carter both for people with disabilities. The usability testing will be done during the early design phase of the system to enable the design team to interact with the system ("Usability First - Methods - Usability Testing | Usability First", 2018). The general goals of usability testing include if the controls are findable, are they desirable, are they usable and are the controls used to the users of the system? In this usability test, there will be a series of tasks to be performed after which they will answer the questions on the questionnaire.

Thank you for participating in the usability test, by participating in the survey, you are committing to the fact that the responses you are giving will not be made public and no one will be held responsible in any way for answering the questionnaire as sincerely as possible. Again, you are confirming that you are 18 years old of age and you may skip all the questions which you may not have a direct answer. Thank you.

Section 1 Questions: User demographics

Q1. Age: What’s is your age?

• Over 15 years

• 18-20 years

• 21-25 years

• 26-30 years

• Over 30 years.

Q2. Ethnic Origin: Please tick one of the following

• White

• Black or African Origin

• Asian or Pacific Islander

• Latino/Hispanic

Q3. Education:

What is your highest level of education have you completed? Or state the one you are currently enrolled.

• No school at all

• Some high school

• K-12 graduate

• College credit with no degree

• Bachelor’s Degree

• Master’s Degree

• Doctorate degree

Q4. Marital status

• Married

• Separated

• Widowed

• Divorced

Q5. Professional Status

• Self-employed

• Out of work

• Looking for work

• Homemaker

• Student

• Unable to do any work

• Retired

• Out of work but still looking for work

• Currently employed for wages.

Q6. Which income group reflects your household?

• Less than $10,000

• $11,000 – 15,000

• $16,000-20,000

• 21,000- 30,000

Section 2: Usability testing Questions

Q7. Usefulness of the system (Lewis, 1995)

a. Does the system help the user to be more effective? Yes. No.

b. Does the system make the users more productive? Yes.

c. Is the system user to all users? Yes. No.

d. Does the system allow easy control over the processes? Yes. No.

e. Does the system help in saving time? Yes. No.

f. Does the system meet the expectations of the users? Yes No.

g. Does the system have all functionalities expected from the system? Yes

Q8. Questions regarding the ease of use of the system

a. Is the system easy to use? Yes. No.

b. Is the system very simple when in use? Yes No.

c. Do you rate the user interface as friendly? Yes. No.

d. Do you use the fewest steps in accomplishing the task while using the system? Yes. No.

e. When using the system, have you met any consistencies? Yes. No.

f. Can the system be used without any written instructions? Yes. No.

g. Are you a new user of the system? Yes. No

h. Did you find the system difficult to use the first time? Yes. No.

i. How quickly do you recover from mistakes when using the system? Yes. No.

j. When using the system can you use it quickly and fast? Yes. No.

Q9. System satisfaction questions

a. Are you satisfied with the system? Yes. No.

b. Can you recommend the system to a friend who has never used it? Yes. No.

c. What was your experience when using the system? Was it fun? Yes. No.

d. Does the system work the way it is expected to work? Yes. No.

e. What can you say about the system? Is it wonderful? Yes. No.

f. Is the system pleasant to use?

Q10. System Usability Scale (SUS)

a. How frequently would you use the system? Often. Less Often

b. Do you need a technician to use the tourist system? Yes. No

c. Did you find the website cumbersome to use? Yes No

d. Were you confused while using the system? Yes. No.

Section 3

Q12. Application specific Questions

a. How easy was it to locate the lodging options of the system? Easy Difficult

b. Given that there is no keyboard to be used with the system, do you find it very difficult to use? Yes. No.

c. When filling in the tourist’s information, is the data being keyed in satisfactory? Yes No

d. Does the system accommodate all users including the hearing-impaired groups? Yes No

e. What is the difference in usability when using the system on a smartphone or while using it on the kiosk?

Here are the main instructions for using this testing

Thank you for participating in our research.

First you will be asked for a little bit of your background information.

You will be given several prototypes of the kiosk and mobile versions we are developing.

Study them all very close as we want your honest opinion about the designs and options we plan to include.

The opinions and reports will be due in 4-5 days after which we will analyze the suggestions and results of this study.

Disclaimer of Privacy

The Nashville Tourist commission and contractor appreciate your participation.

The security of your Personal Information is important to us as we strive to use commercially acceptable means to protect your Personal Information. Thank you for your participation.

The Nashville Tourist Commission

Usability Test Results

Summary for Section 2

Summary for Section 3

Demographic impact analysis

There is a lot of potential for the new project. The prototype has the potential of impacting how tourists approach the tourist destination as well as increase their confidence in the organization. With the ability to plan for time and other events, tourists and other users for the prototype will prefer using it to other software and websites providing the same services. There is room for more features to be added to the prototype hence the wide range of opportunities for both the developers and the end users. (Advanced Kiosks, 2018)

Any recommendations you would like for the system?

The system can be expanded to accommodate numerous destinations apart from the local ones. The languages used in the app can be expanded to include users whose language is already included in this system.

References:

Advanced Kiosks. (2018). ADA Compliant Interactive Kiosks - Accessible Solutions for All. [online] Available at: https://advancedkiosks.com/ada-compliant-interactive-kiosks/ [Accessed 18 Aug. 2018].

Fadeyev, D. (2017). 8 Characteristics of Successful User Interfaces · The Usability Post. [online] Usabilitypost.com. Available at: http://usabilitypost.com/2009/04/15/8-characteristics-of-successful-user-interfaces

Goals. Retrieved from Zebra.com: https://www.zebra.com/content/dam/zebra/white-papers/en-us/kiosk-req-en-us

Lewis, J. (1995). IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. International Journal of Human-Computer Interaction, 7(1), 57-78. doi: 10.1080/10447319509526110

New York DOT Gov (2018). APPENDIX B TECHNICAL INFORMATION ON TOURIST KIOSK SOFTWARE. New York, p.i-87.

Usability First - Methods - Usability Testing | Usability First. (2018). Retrieved from http://www.usabilityfirst.com/usability-methods/usability-testing/

Why is it important to do usability testing – UX Planet. (2018). Retrieved from https://uxplanet.org/why-is-it-important-to-do-usability-testing-5080a5640df3

Weevers, I. (2011). App Design Guidelines for High-Performance Mobile User Experiences. [online] Smashing Magazine. Available at: https://www.smashingmagazine.com/2011/07/seven-guidelines-for-designing-high-performance-mobile-user-experiences/

Zebra.com. (2018). UNDERSTANDING KIOSK REQUIREMENTS: Optimizing Design, Placement and Component Selection to Meet Specific Use Cases, Environments and Goals. [online] Available at: https://www.zebra.com/content/dam/zebra/white-papers/en-us/kiosk-req-en-us.pdf [Accessed 17 Aug. 2018