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Running Head: CONFLICT 1

CONFLICT 2

Conflict

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A conflict can be defined as a serious argument and disagreement regarding an important issue. If two individuals or groups are having a serious argument or disagreement this means the two parties haven’t reached an agreement.A conflict can be described as being a normality subject to life whilst there are a variety of reasons that could result in conflicts in organizations (Avruch & Mitchell, 2013).

A real life situation detailing the root cause and conflict outcome can be illustrated through a conflict case that occurred at my workplace. This is a real life conflict scenario involving me and another lady at my workplace. I am the finance clerk in my organization whereby a couple of things have to be undertaken differently. The lady’s mom always wanted her daughter to hold this position in the organization. The lady had a bad attitude problem which meant during the period that I wasn’t at work the lady had to carry out the duties of the job. When I returned to work I always found the checks and the books totally messed. So I could always ask what she did to arrive at the answer since nothing made sense since she could mark up the checkbooks trying to write the checks. She didn’t have an idea of how she arrived at the answer. I had to always come in hand to salvage the situation to adjust things. I had to pull her aside and explain to her how things should be done step by step. She ended up getting mad went to higher authorities telling them she had been assaulted at work. This was the start of conflict between us (Scharlatt, 2016).

Conflicts in organizations should be solved in various ways including administrative orbiting, due process orbiting, due process nonaction, character assassination, provision of well-structured stable tasks, the facilitation of intergroup communication, avoidance of win-lose situations, and the facilitation of organization-wide effectiveness and goals (Weinstein, 2018).

References

Avruch, K., & Mitchell, C. (2013). Conflict resolution and human needs: Linking theory and practice. Routledge.

Scharlatt, H. (2016). Resolving conflict: Ten steps for turning negatives to positives. Center for Creative Leadership.

Weinstein, L. (2018). The 7 principles of conflict resolution: How to resolve disputes, defuse difficult situations and reach agreement.