Management
race789
Conflict.pptEmpowering Human Potential at Work
MGT 551
Conflict at Work
*
What is Conflict?
*
What is Conflict?
- A serious disagreement or argument
- The situation that occurs
when parties with contrasting goals come in contact with one another - An incompatibility between two or more opinions, principles, or interests
- A disruption of the status quo
*
Weltschmerz
German word meaning ‘World Pain’
- Mental depression or apathy caused by comparison of the actual state of the world with an ideal state.
- It describes a world weariness felt from a perceived mismatch between the ideal image of how the world should be with how it really is.
*
Terms
Dynamics
Sources
*
Conflict Terms
*
Conflict Dynamics
*
Conflict Sources
*
Conflict Sources
*
Conflict Sources
*
Conflict Sources
*
Conflict Sources
*
Conflict Sources
*
Conflict Sources
- Pressure tactics
- Extreme need for control
- Desire to win and be right
*
Conflict Sources
*
Stages of a Conflict Encounter
Conflict Resolution Styles
It takes two to quarrel, but only one to end it.
~ Spanish Proverb
*
What’s Your Approach to Conflict?
Conflict Management Styles
Integrating
*
Collaborating / Integrating
Collaborating / Integrating
*
Compromising
Compromising
*
Competing
Competing
*
Accommodating / Smoothing
Accommodating / Smoothing
*
Avoiding
Avoiding
*
When you might consider each…
Strategies and Solutions
*
Conflict Resolution and Influencing
Understanding how to neutralize emotions and then using a simple conflict resolution process will increase your ability to
influence others.
*
Destructive Behaviors
*
Constructive Behaviors
*
Constructive Behaviors
*
Common Sense Strategies
| Strategies to Minimize Conflict at Work |
| Be a model of right behaviors. |
| Identify & address underlying tensions before conflict. |
| Provide more clarity over what’s expected. |
| Manage toxic individuals who create conflict more firmly. |
| Improve consultation in day-to-day management. |
| Act as mediators when conflict develops. |
| Not let their egos get in the way. |
Conflict “Solutions”
Management actions that can help bring a resolution to a conflict
*
Create Positive Outcomes
- Address the issue without delay.
- Use neutral words.
- Describe the positive outcome you want.
- Embrace differences of opinion.
- Focus on actionable solutions.
- Be detail-oriented.
- Pay attention to your body language.
- Follow up.
*
C.A.L.M. Model
*
Clarify the Issue (internally)
Ask yourself these questions
*
Address the Problem
*
Listen to the other side (tips)
*
Manage Your Way to Resolution
*
If Feelings Escalate…
- Take a break.
- Hold out an olive branch.
- Apologize for behavior without apologizing for your needs.
- Let the other person save face.
*
