operations management

Concept Explanation

In business practice, there is a clear need for business managers to have control in response to the unique events that face the organization at the business level. Significant realities facing the business require immediate interventive action to safeguard the business's market position. In a business environment, responsiveness entails the organization's capability to effectively adapt to new changes in the market to safeguard the interests of the customers that the business serves. Braithwaite (2017) highlights the concept of responsiveness in the context of institutional regulation. He argues that responsiveness should comply with a higher enforcing power that dictates the order of things. In business practice, the managers serve the role of the powers that dictate the organizational models and practices that need to be upheld by the employees. Responsiveness is a key tool in determining the success of any institution, especially in moments of uncertainty. Therefore, it is an essential tool in business practice and leadership application.

Comparison

Responsiveness has been identified as a crucial tool in monitoring various business management fronts. Paczkowski & Kuruzovich (2016) conducted research that identifies the need to monitor the responsiveness of employees in replying to emails in the workplace. They identify that a fast response rate of employees to the customers fosters customer satisfaction and reach. Selassie & Vassileva (2017) holds the same idea and researches the responsiveness to persuasive strategies within the workplace. Their research holds that managers play a critical role in influencing their employees' type of response strategies. Giannakia, Spanaki & Dubey views the concept of responsiveness from a different angle. They apply it in the context of supply chain management. They argue that a good response system is crucial to coordinate the movement of goods within the supply chain. This is attained through the use of a cloud-based supply chain management tool. The use of modern technology aids in giving timely responses to an uncertain occurrence during the supply of goods within the supply chain. Andersen, Torp & Linder (2019) outline the importance of responsiveness in management of turbulent environments within the work environment. These are unforeseeable events that are likely to occur within the business. Managers need to have the right attributes to formulate strategic decisions to cope with unpredictable events that are likely to face the business at any particular time. Positive responsiveness is key in handling such business uncertainties.

Article Summary

Braithwaite (2017) describes the concept of responsiveness in the context of regulation. He outlines the types of responses and their respective regulation that can be applied in any form of organizational practice. In his argument, Braithwaite argues that there needs to be an oversight rule that controls the type of responses that is expected within organizations. That is likened with the law, which dictates the moral direction of a particular state. Business managers are described as the oversight actors that define the type of responses that their employees need to put in place to counter a particular business event. They need to possess the right qualities to influence their employees to foster positive responses to business occurrences.

Biblical integration

The Bible gives clear direction on the context of responsiveness. For example, Galatian 5:25 advises on the need to involve the intervention of the Holy Spirit in every action that we undertake. The spirit is to guide us to engage in positive responsive behavior that is in accordance with God's law. Also, in the Genesis creation stories, God saw the man as lacking a suitable companion. In response, Genesis 2:22 describes how He resolved into creating a woman, from the man's rib, to act as a companion. Mathew 14:13-21 also describes another responsive incidence, where Jesus fed five thousand men with two fish and five loaves of bread. After the disciples saw the people were hungry, Jesus made a responsive move by asking God to multiply the five loaves and two fish so that the people could have something to eat. All these are Biblical contexts under which the concept of responsiveness has been utilized within the Christianity doctrine.

Application

Responsiveness is a key tool that can be utilized in many different fields dealing with human interaction. A key area that stands to benefit from the applicability of responsiveness is the area of business. In business, the market is ever-changing. New actors and factors influence the market, forcing the existing parties to devise adaptive strategies that enable them to cope with the prevailing market conditions. For example, responsiveness can be applied in the area of product marketing. Based on the customers' feedback on a certain product, the employees are expected to depict responsive capabilities to tackle the market challenges that the customers highlight. For instance, a poor customer reach in a physical advertisement can be responded through the strategy of online marketing.

Annotated bibliography

Andersen, T. J., Torp, S., & Linder, S. (2019). Introduction: Adaptive Strategy-making in             Turbulent Environments. Strategic Responsiveness and Adaptive Organizations:        New     Research Frontiers in International Strategic Management, Emerald Publishing   Limited, Bingley, 125-130.             https://www.emerald.com/insight/publication/doi/10.1108/9781789730111

The authors of the articles argue that turbulent environments require an adaptive strategy to curb the rising conditions within the environment. He argues that unanticipated occurrences find the organization unaware with limited alternatives to tackle them. He argues that organizations need to have adaptative capabilities that enable the organization to fully accommodate the turbulent events and transform them into profitable fronts. Good leadership is key in ensuring that the organization devices the best possible strategies to tackle unexpected events.

 

Braithwaite, J. (2017). Types of responsiveness. Regulatory theory: foundations and

applications. ANU Press, Canberra, 117-132.

https://library.oapen.org/bitstream/handle/20.500.12657/31596/626829.pdf?sequen#page  =153

Braithwaite illustrates the concept of responsiveness under the context of governance. He argues that a good leader needs to have the correct type of influence to influence positive responses to arising events in their environments. Therefore, good governance becomes critical in determining the type of response that a particular organization needs to put in place. In discussion, Braithwaite gives several types of responses that various organizations can utilize to develop the best possible responsive measures to arising situations. From the article, one can easily derive application skills to handle any form of business challenge that may arise in the business environment. The article gives an inciteful view of various ways through which responsiveness can be applied in various fields.

 

Giannakis, M., Spanaki, K., & Dubey, R. (2019). A cloud-based supply chain management system: effects on supply chain responsiveness. Journal of Enterprise Information Management.

https://www.emerald.com/insight/content/doi/10.1108/JEIM-05-2018-0106/full/html

Giannakis & Dubey conducted field research to evaluate the application of responsiveness in the context of supply chain management. He outlines the need for the strategy in coordinating the flow of goods within a supply chain context. With communication being a critical tool, proper information flow becomes critical in determining the effectiveness of the adopted tool. In discussion, he argues that a cloud-based system is key in controlling the supply chain. Furthermore, the system is key in facilitating the flow of information for proper coordination of the goods within the supply chain. The article gives a good platform in which the concept of responsiveness can be applied through modern technological systems.

New International Version (NIV). (n.d.-a). Galatians 5:25 NIV - Bible Gateway. Www.biblegateway.com. Retrieved January 19, 2022, from https://www.biblegateway.com/passage/?search=Galatians%205%3A25&version=NIV

New International Version (NIV). (n.d.-b). Genesis 2:22 NIV - - Bible Gateway. Www.biblegateway.com. Retrieved January 19, 2022, from https://www.biblegateway.com/passage/?search=Genesis+2%3A22+&version=NIV

New International Version (NIV). (n.d.-c). Mathew 14:13-21 NIV - - Bible Gateway. Www.biblegateway.com. Retrieved January 19, 2022, from https://www.biblegateway.com/passage/?search=Mathew+14%3A13-21+&version=NIV

 

 

Paczkowski, W. F., & Kuruzovich, J. (2016). Checking email in the bathroom: monitoring email responsiveness behavior in the workplace. American Journal of Management, 16(2), 23.             http://t.www.na-businesspress.com/AJM/PaczkowskiWF_Web16_2_.pdf

Paczkowski & Kuruzovich conducted research to evaluate the importance of responsiveness in a work environment. They do so by monitoring the responsiveness behavior of workers within a workplace. In argument, they state that a fast response to the email is key in maintaining the link of the customer with the business. The consistency ensures that the business retains its key customers through devising necessary market responses through the customer feedback. Constant communication flow is argued to be critical to the business success. The article is an innovative tool in discussing the concept of responsiveness.

Selassie, H. H., Oyibo, K., & Vassileva, J. (2017, May). Responsiveness to persuasive strategies      

at the workplace: A case study. In International Conference on E-Technologies 

(pp. 273-284). Springer, Cham. https://link.springer.com/chapter/10.1007/978-3-319-59041-7_17

Selassie and Vassileva utilize the concept of responsiveness as a response to persuasive strategies within the workplace environment. This is viewed as the employee's response to the various strategies that the business leaders put in place to dictate the type of response that the organization needs to put in place. In their argument, the concept should not be left in the free will of the workers in an organization. Instead, the organization dictates the type of response that is needed within the organization and only uses the workers as agents of realizing their organizational goals. The article is a good piece in discussing the topic of responsive leadership and regulation.

 

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