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Complaints Form Response

Confidential (O ffice Use Only)

Date Complaint Received 11th March 2008

Name of Investigator Tom Paul Cairns Centre Manager

Name of Respondent Tom Paul Cairns Centre Manager

Complaint Justified Yes No

Results of Investigation

I attended several of the classes and spoke with other clients attending the same class. They do not believe the class was unsafe or too difficult. It is within the national guidelines.

Actions Taken

Contacted Ms Bell and explained the class level, suggested that she undertake a complimentary personal fitness assessment to see if she should attend that or another class. She was not impressed but said that she would think about it.

Provided refund of the casual day rate as paid by Ms Bell.

Date Complaint Resolved 11th March 2008

Follow up call made within seven days Yes No

Customer Reaction Satisfied Moderately Dissatisfied