Need a help with management report writing

Complaints Form

Personal Information

Title Mr/Mrs/Ms/Miss/Dr/Other (please specify) Mr

First Name John

Surname Roberts

House / Unit No & Street 123

Suburb / Town The Other Street, Cairns

State QLD

Postcode 4870

Area Code & Phone Number Work 0X XXXX XXXX

Home 0X XXXX XXXX

Mobile 0X XXXX XXXX

Fax Number 0X XXXX XXXX

Your Complaint

Centre Cairns

Location Bounce Fitness Centre

Program Title / Instructor / Product General

Date & Time of Action for Complaint 6th December 2009

Complaint Issue Opening Times

Complaint Summar y (Office Use Only)

I have arrived every Mon, Wed and Fri morning at 6am to work out. On every occasion the centre has opened at 6.15 despite clearly advertising its opening time at 6. I took a full year membership specifically because you were open from 6 and this allowed me to complete my work outs and still get to work on time. Your staff arrives at 6 or 6.05 but the clients do not have access until the opening procedures are carried out. We have to wait outside until they are completed. I want a refund on my membership!

Please sign here Date

This form may be posted or faxed to Bounce Fitness Centre, PO Box XXXXX, Cairns Qld 4870.

Privacy Note: The information in your complaint, including your name and address, will be disclosed to relevant staff

concerned during the course of investigating your complaint.

If you do not include your name and address details Bounce Fitness will not be able to respond to your complaint.

John Roberts 6/12/2009